Hello,
Thanks for using our theme.
Please describe the problem in more detail.
Provide us with temporary wp-admin access.
Regards
Hello,
Thanks for using our theme.
Please describe the problem in more detail.
Provide us with temporary wp-admin access.
Regards
Hello,
Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.
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Hello,
I would recommend you to contact support of the WooCommerce plugin.
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Hello,
Go to Settings > Permalinks > click on Save
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Hello,
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
Go to edit page > settings of inner columns > set these settings – https://prnt.sc/10gs48t
Or provide temporary wp-admin access, so we can take a closer look.
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Hello,
You can activate the theme now.
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Hello,
1) Provide temporary wp-admin access.
2) What browser do you use?
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Hello,
Thanks for using our theme.
Theme Options > Mobile panel > delete demo elements and add own with correct titles, for examples – https://prnt.sc/10fecoa Or create translation for Core plugin. Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > find and translate strings.
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Thanks. Our technicians will be able to take a closer look after the weekend. Please be patient and do not change access.
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Hello,
1)
.et-mini-content .et_b_header-search input[type="text"]::placeholder {
color: #c3ac53;
}
2)
.mobile-header-wrapper .et-off-canvas .et-mini-content .et-quantity {
background-color: #c3ac53;
color: wheat;
}
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Single product pages inherit settings from Shop page, so you need to disable the prefootet for Shop. Go to Pages > Edit Shop page > [8theme] Layout options > Use custom pre footer for this page/post > Without
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Yes, thanks for the wp-admin access. We need FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.
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Hello,
Thanks for letting us know. I will close this topic.
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You’re welcome!
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There are default paddings and margins. Please add the next code in Theme Options > Theme custom CSS:
.et_b_header-menu.et_element-top-level .menu-static-block .item-link {margin: 0px;padding-left: 0px;}
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Hello,
Please provide temporary wp-admin access.
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Hello,
Provide URL of your site and screenshots of what exactly should be changes and your settings. Lightshot screenshot tool can be used to take screenshots and share them.
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Hello,
Enable Elementor for static blocks – http://prntscr.com/10f9yh0 , then edit blocks the footer and prefooter
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Hello,
Definitely strange! I’ve checked via 3 different browsers and do not see the border.
We enabled this new type of search on a few demos, and also faced such a situation, but after clearing the cache it looks correct – https://xstore.8theme.com/elementor/
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Hello,
Thanks for contacting us and sorry for the delay in answering.
Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos works very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems.
Read this post to get tips on how to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Provide URL of your site and temporary wp-admin access, so we can take a closer look and help you.
Please note that our technicians team is not available during the weekend.
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Have you clicked on Ok here – https://prnt.sc/10f8vm7 ?
Provide temporary wp-admin and FTP access, so we can take a closer look.
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Hello,
Theme Options > Header Builder > Cart > check settings there
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Hello,
Yes, Shop page can’t be imported from a different demo. But we can help you with settings. Describe the desired result in more detail.
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Здравствуйте,
Определенно странно! Наша тема не должна вызывать таких проблем.
Свяжитесь с вашим хостинг-провайдером и проверьте журнал ошибок сервера.
С Уважением
You can activate the theme now.
Regards
Hello,
Do you face activation limit error?
What exactly assistance do you need from our side?
Regards