Forum Replies Created

Viewing 30 posts - 36,151 through 36,180 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2021 at 08:24

    Hello,

    Thanks for using our theme.
    Please describe the problem in more detail.
    Provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2021 at 08:22

    Hello,

    Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2021 at 08:19

    Hello,

    I would recommend you to contact support of the WooCommerce plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2021 at 08:19

    Hello,

    Go to Settings > Permalinks > click on Save

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2021 at 08:16

    Hello,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

    Go to edit page > settings of inner columns > set these settings – https://prnt.sc/10gs48t
    Or provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2021 at 08:00

    Hello,

    You can activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 19:15

    Hello,

    1) Fixed. Please check now.
    2) Check now – http://prntscr.com/10fglna

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 19:01

    Hello,

    These IDs are required, but you can change them – https://prnt.sc/10fgb8v

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 17:29

    Hello,

    1) Provide temporary wp-admin access.
    2) What browser do you use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 17:24

    Hello,

    Thanks for using our theme.
    Theme Options > Mobile panel > delete demo elements and add own with correct titles, for examples – https://prnt.sc/10fecoa Or create translation for Core plugin. Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > find and translate strings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 17:20

    Thanks. Our technicians will be able to take a closer look after the weekend. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 17:18

    Hello,

    1)

    .et-mini-content .et_b_header-search input[type="text"]::placeholder {
        color: #c3ac53;
    }

    2)

    .mobile-header-wrapper .et-off-canvas .et-mini-content .et-quantity {
        background-color: #c3ac53;
        color: wheat;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 17:14

    Hi,

    I would recommend you to contact support of this plugin – https://prnt.sc/10fe1hb

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 16:53

    Single product pages inherit settings from Shop page, so you need to disable the prefootet for Shop. Go to Pages > Edit Shop page > [8theme] Layout options > Use custom pre footer for this page/post > Without

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 16:50

    Yes, thanks for the wp-admin access. We need FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 16:21

    Hello,

    Thanks for letting us know. I will close this topic.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 16:19

    Hello,

    Edit this custom CSS code:
    https://prnt.sc/10fculs

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 16:00

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 14:54

    There are default paddings and margins. Please add the next code in Theme Options > Theme custom CSS:
    .et_b_header-menu.et_element-top-level .menu-static-block .item-link {margin: 0px;padding-left: 0px;}

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 14:15

    Hello,

    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 14:14

    Hello,

    Provide URL of your site and screenshots of what exactly should be changes and your settings. Lightshot screenshot tool can be used to take screenshots and share them.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 14:11

    Hello,

    Enable Elementor for static blocks – http://prntscr.com/10f9yh0 , then edit blocks the footer and prefooter

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 13:32

    Hello,

    Definitely strange! I’ve checked via 3 different browsers and do not see the border.
    We enabled this new type of search on a few demos, and also faced such a situation, but after clearing the cache it looks correct – https://xstore.8theme.com/elementor/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 13:28

    Hello,

    Thanks for contacting us and sorry for the delay in answering.
    Google Pagespeed (and now GTmetrix) always scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos works very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems.
    Read this post to get tips on how to speed up the site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
    Provide URL of your site and temporary wp-admin access, so we can take a closer look and help you.
    Please note that our technicians team is not available during the weekend.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 13:21

    Have you clicked on Ok here – https://prnt.sc/10f8vm7 ?
    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 13:17

    Hello,

    Theme Options > Header Builder > Cart > check settings there

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 13:04

    Hello,

    Yes, Shop page can’t be imported from a different demo. But we can help you with settings. Describe the desired result in more detail.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 12:59

    Здравствуйте,

    Определенно странно! Наша тема не должна вызывать таких проблем.
    Свяжитесь с вашим хостинг-провайдером и проверьте журнал ошибок сервера.

    С Уважением

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 12:04

    You can activate the theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2021 at 12:03

    Hello,

    Do you face activation limit error?
    What exactly assistance do you need from our side?

    Regards

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    Viewing 36,180 results - 36,151 through 36,180 (of 68,231 total)
Viewing 30 posts - 36,151 through 36,180 (of 68,231 total)
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