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Viewing 30 posts - 35,881 through 35,910 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 15:21

    Hello,

    1) What error did you get?
    Provide temporary wp-admin access.
    2) You’re welcome!
    3) WooCOmmerce > Settings > Accounts & Privacy > Checkout privacy policy

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 15:19

    Hello,

    Theme Options > WooCommerce > Single product builder > add Sizing guide element into one of sections, but remove the image from settings of the element, so the image will be taken from settings of the product.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 15:03

    In this case, the situation is independent of our theme.
    Try to contact the support of WooCommerce.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:51

    Hello,

    Provide URLs of pages where titles are not visible.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:49

    Hello,

    When the size guide is not uploaded in Theme Options, but for products individually – https://prnt.sc/10n9y1t

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:47

    We did nothing.
    I suppose that frontend-script.min.js file helped.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:44

    Hello,

    What way did you use? Shop page can’t be imported like here – https://youtu.be/wkIKN2IyEZI , because it is the default catalog page for products.
    Settings of this page you can manually change via Theme Options > WooCommerce > Shop.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:41

    Hello,

    1) If you are using 1 Products widget, you may use custom CSS code to change the spacing between products. For example – http://prntscr.com/10n9pin
    2) The Tea demo uses the next code in Theme Options > Theme custom CSS:

    .content-product {
        box-shadow: 1px 1px 18px #efecec;
        padding: 20px 15px;
    }

    http://prntscr.com/10n9qz5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:17

    Hello,

    As I can see, Tabs works fine now – https://gyazo.com/0f63194e69bbe5e8c460148c1ce74019 Clear cache and check one more time.
    Note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:10

    Hello,

    Theme Options > WooCommerce > Shop > Product style > Product Content Effect > booking
    or
    add the desired information in the Product short description area http://prntscr.com/10n8x71 and enable “Show Excerpt In Content Product” (Theme Options > WooCommerce > Shop > Product style).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:03

    As I can see, you connected BUSINESS like personal account – http://prntscr.com/10n8pe0
    Please, remove the existing token and connect your account like Business account https://prnt.sc/y03f4z
    Choose the newly added token in the Instagram element settings, refresh Instagram https://prnt.sc/xd8339 and check the page again.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 14:00

    Hello,

    Check how it is when the Storefront theme is activated on your site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 13:45

    Hello,

    Is there anything else we can help you with?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 13:38

    Hello,

    It will be fixed in the next theme update. We will release it today-tomorrow.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 13:05

    Hello,

    We are working according to ThemeForest rules, please read these articles – https://themeforest.net/licenses/terms/regular https://themeforest.net/licenses/faq#license-paying-users-a

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 13:02

    Deactivate the theme – http://prntscr.com/10n75hw and delete files, then you will be able to activate the theme next time.
    Contact us if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 12:57

    Hello,

    Clear cache and check one more time – https://prnt.sc/10n71ea

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 12:55

    Hello,

    Theme Options > Header builder > Cart > Mini-Cart Type > Off-Canvas, Link To > Cart

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 12:51

    Hello,

    Thanks for using XStore.
    Provide URL of your site and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 11:50

    Hi,

    Check translation of XStore Core plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 11:24

    Hello,

    1) Try to add the next code in Theme Options > Theme custom CSS:

    .main-products-loop .product, .products-loop .product, .carousel-area .product-slide .product {
        display: flex;
        justify-content: center;
    }
    .products-loop .ajax-content, .products-loop {
        display: flex;
        flex-wrap: wrap;
        flex: 1;
    }
    .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .content-product .quantity-wrapper {
        margin-right: auto;
        margin-left: auto;
    }
    .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .swiper-wrapper {
        height: auto;
    }

    2) Theme Options > WooCommerce > Single product page > Single product layout > Product Gallery Slider Auto-Height > Off.
    3) Appearance > Widgets > Cart area content.
    4) Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.
    5) It will be fixed in the next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 11:00

    Hi,

    Use SEO plugin to add the necessary OG image and OG description for your pages, posts, products. Try for example Yoast SEO plugin.
    Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 10:59

    Hello,

    Thanks for using XStore.
    1) Why do you want to use an additional plugin? You can just enable/configure our variation swatches – https://youtu.be/LgzC4iK-j6A and disable that plugin.
    2) Please provide a screenshot.
    Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with URL.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 10:41

    Hello,

    Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 08:52

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 08:51

    Hi,

    You can use this html for the widget –
    <p style="margin-bottom: 0px; color: white;">© ddddjj 2021. All rights reserved.</p>

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 08:42

    Hello,

    Add the next code in Theme Options > Theme custom CSS:

    .content-product .footer-product .show-quickly:before,
    .content-product .footer-product .yith-wcwl-add-button a:before {
        position: absolute;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 08:37

    Hello,

    1) Theme Options > Header builder > Cart > Mini-Cart Promo Message.
    2) Sync translations of the theme and WooCommerce plugin – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then find and translate these strings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 08:33

    Hi,

    What is URL of your site? We need access to your Dashboard (wp-admin). Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2021 at 08:30

    Hello,

    What exactly? Please provide screenshots.

    Regards

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    Viewing 35,910 results - 35,881 through 35,910 (of 68,231 total)
Viewing 30 posts - 35,881 through 35,910 (of 68,231 total)
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