Forum Replies Created

Viewing 30 posts - 3,511 through 3,540 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 14:58

    Hello, Nelson,

    Thank you for reaching out to us and for your continued trust in our theme.

    Please provide a video of your actions and the problem.

    Additionally, we were unable to log in to your site as shown in the following screenshot: https://prnt.sc/neYRTp7B3QRv. Please provide the correct login credentials so we can further investigate the matter.

    We appreciate your cooperation and look forward to resolving this issue for you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 14:26

    Hello, HUSSTLE,

    Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Try to add widgets into Appearance > Widgets > Shop filters area, for example https://prnt.sc/gnXxe85l6dsn

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 14:16

    Hello,

    Thank you for reaching out to us.

    We understand that you have a button on the single product page in the desktop version, which is connected to a form, but it is not visible in the AMP XStore version.

    AMP has certain limitations and restrictions when it comes to custom elements and scripts, which is the reason why the button does not appear as expected, unfortunately.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 14:13

    Hello, Merin,

    Thank you for reaching out to us.

    Please provide URL of the page from your screenshot.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 13:23

    Hello, Trektor,

    Thank you for reaching out to us.

    Could you provide temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 12:59

    Hello, Cr3atorf1lm,

    Thank you for reaching out to us.

    Please provide some screenshots and URLs for a better understanding of your request.

    Additionally, provide temporary FTP access.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 12:55

    Hello, Tugba,

    Thank you for reaching out to us with your concern.

    Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.
    Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 12:33

    Hello, Nicola,

    Yes, it is correct.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 12:13

    Hello, Mirza,

    Refund given.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 12:12

    Hello, Niranjan Madhusanka,

    We appreciate your prompt response.

    Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and read this article – https://woocommerce.com/document/variable-product/

    Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.

    Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.

    Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

    You can use only global attributes for our variation swatches in our theme.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 12:09

    Hello, Nicola,

    Thank you for reaching out to us with your concern.

    Please check how emails work when our email builder is disabled (XStore > Email Builder).

    Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the tests with screenshots.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 12:07

    Hello, rdg__studio,

    Please check how emails work when our email builder is disabled (XStore > Email Builder).

    Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
    Let us know the results of the tests.

    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
    We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 10:53

    Hello, Nicola,

    Thank you for contacting us and for using XStore.

    Please open up a new topic for your question – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Provide the URL of your site and temporary access via the Private Content area.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 10:50

    Hello,

    Thank you for reaching out to us again.

    We’ve added “!important;” in custom CSS code https://prnt.sc/Ip0cifcO2f6Z . Please check cache and check the result.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 10:40

    Hello, Tugba,

    Thank you for reaching out to us.

    As we can see product description can be edited https://prnt.sc/4PPZc0VyKNrq and the layout of single product pages too – https://prnt.sc/jLfRxx_lZIfg > https://prnt.sc/CBi9f8kVGpFG

    Could you record a video of your actions and the problem?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 09:45

    Hello, rdg__studio,

    We hope this message finds you well.

    We have created a screenshot for your reference – https://prnt.sc/V4kC6YLnSIBQ

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 09:42

    Hello,

    Thank you for reaching out to us.

    This https://prnt.sc/Xxytvj3PMbiu comes from woocommerce PayPal payment plugin. You can contact support of the plugin directly, or use custom CSS code, for example:

    .woocommerce-cart #ppc-button-googlepay-container {
        display: none;
    }
    .woocommerce-cart .return-shop {
        margin-top: 10px;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 09:34

    Hello,

    Thank you for reaching out to us.

    It appears that “Developer Mode” is currently enabled. We kindly ask you to disable this mode and verify if the issue persists.
    This mode is intended for when you have real orders on your website and want to send your customers old emails (not broken new ones) while you are building new emails with our builder.
    This option is recommended to use while you are creating your emails with Builder and if you are ready to test them you may just switch off the developer option.

    Should you require further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 09:04

    Hello,

    Thank you for reaching out to us.

    Have you tested how it works with the default WooCommerce theme – Storefront activated on your site? Please do this test.
    If the issues persist independently of what theme is activated, it indicates that the question is not theme-dependent, and we advise you to contact WooCommerce support for assistance – https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 08:10

    Hello, Benas,

    Thank you for contacting us and for using XStore.

    The WooCommerce breadcrumbs structure is designed to automatically select a category to display from the list of categories assigned to your product. Should you wish to specify which category is shown, you have the option to set a ‘Primary category’. This can be done by navigating to the ‘Product’ section, selecting ‘Edit Product’, and then accessing the ‘8theme Product Options’. A visual guide for this process can be found here: https://prnt.sc/OTLTFSB49Duz

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 08:06

    Hello, @giorgio,

    Thank you for reaching out to us.

    You can find the relevant settings under: Theme Options > GDPR & Cookies.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 08:04

    Hello,

    Thank you for reaching out to us, and we’re glad to hear that you’re making great progress with your shop!

    Regarding your question about the mobile view, we understand the importance of ensuring that your products are displayed clearly.

    Could you kindly clarify whether you are referring to the products on the Home page or the Shop page? Additionally, if possible, please provide some screenshots to help us better understand the result you are aiming for.

    We look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 07:57

    Hello, Diana,

    Have you had the chance to try disabling the WPRocket plugin? https://prnt.sc/_kcL11fUAEn1

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 07:51

    Hello, HUSSTLE,

    We kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-0EL0CkNch6 – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 07:47

    Hello, Bas Kling,

    Thank you for reaching out to us.

    Theme Options > WooCommerce (Shop) > Shop > Variation swatches > Enable variation swatches https://youtu.be/LgzC4iK-j6A?feature=shared

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 07:41

    Hello, Adeeb Ahmed,

    We’ve checked your page and the carousel works fine https://gyazo.com/13e597607686de561c885cd0f810d028

    It is possible that we may have misunderstood your initial request. To assist us in better understanding the issue, could you kindly provide a video demonstration and a more detailed description of the problem you are experiencing?

    We appreciate your cooperation and look forward to resolving this matter for you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 07:33

    Hello, MAHDAR,

    Custom CSS code can be used:

    .etheme-dynamic-categories-wrapper .etheme-category-grid-title a {
        overflow: unset !important;
        height: unset;
    }
    .etheme-dynamic-categories-wrapper .swiper-slide {
        width: auto !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 07:29

    Hello, Mecenas666,

    Thank you for reaching out to us.

    Private Content

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 07:17

    Hello, @liang,

    Thank you for reaching out to us.

    We’ve checked your site and the problem is not visible – https://prnt.sc/y7lznC6xweZi

    Sometimes, clearing your browser and website cache can resolve display issues.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 17, 2024 at 07:12

    Hello, creativesite,

    Thank you for reaching out to us.

    To make the price on the Single Product page bold, you can add the following custom CSS code:

    .single-product .woocommerce-Price-amount {
        font-weight: 600;
    }

    You can add this code by navigating to Theme Options > Theme custom CSS > Global.

    Best Regards,
    8Theme’s Team

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    Viewing 3,540 results - 3,511 through 3,540 (of 68,221 total)
Viewing 30 posts - 3,511 through 3,540 (of 68,221 total)
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