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Viewing 30 posts - 3,481 through 3,510 (of 68,221 total)

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Rose Tyler

Support staff

October 18, 2024 at 12:55

Hello, Tiffany,

Thank you for reaching out to us with your query. We understand that you would like to replace the static text in your product single page with a static block.

Please check examples of using do_shortcode – https://www.8theme.com/search/?bbp_search=do_shortcode&bbp_forum_id=128990

Best regards,
8Theme’s Team

#419400 Copied In reply to: add a static block as hook in the product single page

Rose Tyler

Support staff

October 18, 2024 at 12:52

Hello, Kamil109,

We’ve added custom CSS code in settings of the products element.
Please check the result.

Best Regards,
8Theme’s Team

#419399 Copied In reply to: Upsell Products style on single product page

Rose Tyler

Support staff

October 18, 2024 at 12:22

Hello, Rowan Keizer,

We kindly ask you to record a video of your actions and the resulting issue so that we can better understand your situation. You can upload the video to any file-sharing service, for example, https://wetransfer.com/ , and provide us with the link here.

Best regards,
8Theme’s Team

#419389 Copied In reply to: The Popup off canvas cart not working on mobile

Rose Tyler

Support staff

October 18, 2024 at 12:20

Hello, Kamil109,

We appreciate your prompt response.

We are currently attempting to make the necessary changes for you. However, it seems that you are editing the template simultaneously with us, as shown in this screenshot: https://prnt.sc/lQkFW74MHYXV As a result, we have closed the editor and are waiting for you to finish your edits.

Please let us know when we can resume our work on your website.

Best Regards,
8Theme’s Team

#419388 Copied In reply to: Upsell Products style on single product page

Rose Tyler

Support staff

October 18, 2024 at 11:00

Hello Gary,

Thank you for reaching out to us.

We would like to inform you that there are two header builders available: one within the theme options and the other through Elementor. Please note that these two builders cannot be used simultaneously, so you will need to choose one.

Regarding your question about the “Promo Text,” it is part of the old header builder in the Theme Options. The new Elementor header builder takes precedence, meaning you cannot use elements from both builders at the same time. If you are using the Elementor header builder, we recommend disabling the header builder in the theme options. This is because, regardless of the settings applied in the lower-priority builder, the settings from the higher-priority builder (in this case, Elementor) will take effect.

For the test, we’ve disabled the Elementor builder header template on your site https://prnt.sc/buu0EfoyJCgo Header Builder from the Theme Options currently applied. Please check the result.

Best regards,
8Theme’s Team

#419365 Copied In reply to: Can you help as to why the Promo Text is not displaying in my Header? I have this switched on.

Rose Tyler

Support staff

October 18, 2024 at 10:47

Hello, Rowan Keizer,

Thank you for reaching out to us.

We’ve checked adding a product to the cart from mobile on your site.
Private Content.

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#419363 Copied In reply to: The Popup off canvas cart not working on mobile

Rose Tyler

Support staff

October 18, 2024 at 10:41

Hello, Merin,

The blue background can be removed here – https://prnt.sc/77Rvsu5Ke6DX

Would you like to completely disable the Breadcrumbs feature?

Best Regards,
8Theme’s Team

#419362 Copied In reply to: disable Default featured image section in individual page

Rose Tyler

Support staff

October 18, 2024 at 09:47

Hello, Erdem,

You’re welcome!

Best Regards,
8Theme’s Team

#419349 Copied In reply to: I have Error in Lightbox with Waitlist and Request A Quote can’t close it after open it

Rose Tyler

Support staff

October 18, 2024 at 09:46

Hello, Kamil109,

Thank you for reaching out to us.

Yes, you can customize the style for the upsell products to match the product grid. Please provide the URL of the page where Upsell Products has a category title and so on.
Additionally, provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

#419347 Copied In reply to: Upsell Products style on single product page

Rose Tyler

Support staff

October 18, 2024 at 09:44

Hello, Merin,

Thank you for reaching out to us.

To make the necessary adjustments, please follow these steps: navigate to Pages > Edit Home Page > set the configuration as shown in this screenshot: https://prnt.sc/wIKQW7Wq3CuT Afterward, kindly set a transparent background for the header.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#419345 Copied In reply to: Reverting to Default Slider and Fixing Header Transparency Issue

Rose Tyler

Support staff

October 18, 2024 at 09:01

Hello Grace,

Thank you for reaching out to us.

We have not tested the specific plugins you mentioned with our theme, so we are unable to provide recommendations that we can fully guarantee. You will need to test the plugins on your own to ensure compatibility.
For example “Restrict User Signups” plugin. This plugin allows to control which email domains are permitted during user registration, ensuring that only users with company emails, Gmail, or Yahoo mail can register.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#419335 Copied In reply to: Need your recommend a plugin that can reject the user registration

Rose Tyler

Support staff

October 18, 2024 at 08:58

Hello,

Thank you for providing temporary access. Let’s go through your requests one by one.

1/ It appears that you have several header templates, with one selected for all pages of the website, as shown here: https://prnt.sc/KNJfqxsXKzY-
When we edit this template, we can see that the menu is selected, and everything seems to be functioning correctly https://prnt.sc/VI_mxGnv2__L https://prnt.sc/r8ha_yQ0m_iq

It’s possible that there may be some misunderstanding between what you are configuring and the result you are aiming to achieve. Could you please provide us with a detailed description of what you would like to accomplish? This will help us guide you on where to find and edit the relevant settings.

As we mentioned earlier, at first glance, everything seems to be working as expected based on the current settings on your site.

2/ “Add to cart & Buy Now Button Size Medium” – do you want to change the size of mentioned buttons? In this case, edit the template – https://prnt.sc/2mJ4QZ9bz6jU > edit settings of the element https://prnt.sc/DgNUT7S3GGQc

3/ “How to Product Image Small size setting” – please describe your request in more detail for a better understanding of the desired result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
8Theme’s Team

#419333 Copied In reply to: Many times header menu select but don’t show

Rose Tyler

Support staff

October 18, 2024 at 08:44

Hello, Drishti,

Thank you for reaching out to us.

“Error: The password you entered for the username 8theme_support is incorrect.” – please provide correct credentials.

Best Regards,
8Theme’s Team

#419328 Copied In reply to: Sticky Cart Not Working Properly on Mobile/Ipad

Rose Tyler

Support staff

October 18, 2024 at 07:45

Hello, Carliczyk,

Thank you for reaching out to us.

At this time, there is no built-in option to filter products by a similar price range.

We highly value your suggestions and encourage you to submit this feature request on our https://www.8theme.com/taskboard/ . If your suggestion receives significant backing from other users, our development team will consider including it in our future updates.

If you have any further questions or need additional assistance, please feel free to let us know.

Best Regards,
8Theme’s Team

#419315 Copied In reply to: Product carousel filter by similar products based on category and price

Rose Tyler

Support staff

October 18, 2024 at 07:43

Hello, Merin,

We appreciate your prompt response.

Theme Options > Breadcrumbs.

Best Regards,
8Theme’s Team

#419314 Copied In reply to: disable Default featured image section in individual page

Rose Tyler

Support staff

October 18, 2024 at 07:41

Hello, Reza,

We have noticed that your recent inquiry appear to be request for additional customizations rather than questions pertaining to issues or bugs related to our theme. We would like to kindly remind you that our support services are provided in accordance with Envato’s support policy.

Should you require assistance beyond the scope of our standard support, such as additional customizations, we invite you to submit a request through our dedicated customization panel at: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

#419313 Copied In reply to: How can add a button for form to a single product in AMP version

Rose Tyler

Support staff

October 18, 2024 at 07:38

Hello,

We appreciate your prompt response.

Modify the language of the Fake Sale Popup feature – https://prnt.sc/oKXLXuh7-Seg https://prnt.sc/9INvMlJluxJL (Loco Translate > Plugins > XStore Core).

https://prnt.sc/ZHhOpIbU7VN0 – This is a screenshot of your site language settings. For Woocommerce plugin you created a translation in this language https://prnt.sc/kMmyNrHd8ia8 You need to do the same for the theme and Core plugin https://prnt.sc/8hbmy0Y7EMpm https://prnt.sc/jdT9CNTrjHGy

Best Regards,
8Theme’s Team

#419312 Copied In reply to: modify the language of the Fake Sale Popup feature within the Sales Booster section to Spanish

Rose Tyler

Support staff

October 18, 2024 at 07:29

Hello, Stathis Gazkas,

Thank you for reaching out to us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the Shop page editor again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#419308 Copied In reply to: Stock Status is not showing up on the product page

Rose Tyler

Support staff

October 18, 2024 at 07:15

Hello Mario,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstore-badges-on-products/

The New Label takes into account the “last update or modification date” of the product. To change this, custom code can be added in the functions.php file of the child theme:
add_filter('product_new_label_on_date_created', '__return_true');

Best Regards,
8Theme’s Team

#419304 Copied In reply to: “New” badge doesn’t display corectly on shop page

Rose Tyler

Support staff

October 18, 2024 at 07:02

Hello, Adnan,

To create temporary wp-admin access, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Best regards,
8Theme’s Team

#419301 Copied In reply to: chose Buton Variable product&Simple Product

Rose Tyler

Support staff

October 17, 2024 at 18:07

Hello,

Thank you for reaching out to us and bringing this matter to our attention.

We sincerely apologize for the inconvenience you’re experiencing with the product sliders on the homepage. We understand how frustrating it can be when the loading time is prolonged, and the content reloads when scrolling.

Please try to disable Lazy loading in settings of elements – https://prnt.sc/5SyHLQ7BK715

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#419248 Copied In reply to: Products on homepage sliders take too long to load

Rose Tyler

Support staff

October 17, 2024 at 17:59

Hello, Adnan,

Thank you for reaching out to us. We understand that you are experiencing an issue where the button to choose between a variable product or a simple product in the product details is not active. Our team is here to assist you in resolving this matter.

Please provide the URL of the product from your screenshot and temporary wp-admin access. We need to check your settings.

Best regards,
8Theme’s Team

#419246 Copied In reply to: chose Buton Variable product&Simple Product

Rose Tyler

Support staff

October 17, 2024 at 17:04

Hello,

Thank you for reaching out to us.

1/ Could you please provide some screenshots regarding your request so that we can assist you more effectively?

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#419236 Copied In reply to: Many times header menu select but don’t show

Rose Tyler

Support staff

October 17, 2024 at 17:02

Hello, Ricky093,

Thank you for reaching out to us.

We understand that you’re experiencing an issue with the visibility of the landing page template while in maintenance mode.
Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/

Best regards,
8Theme’s Team

#419234 Copied In reply to: Template function is not working correctly

Rose Tyler

Support staff

October 17, 2024 at 16:06

Hello, Mirko,

We’ve changed the settings of the header builder template. Please clear cache and check the result.

Best Regards,
8Theme’s Team

#419223 Copied In reply to: Hi support, logo is not centered in mobile view.

Rose Tyler

Support staff

October 17, 2024 at 15:56

Hello, Tugba,

Thank you for contacting us and for using XStore.

We would like to inform you that the breadcrumbs display on your site is managed by a WooCommerce function. The WooCommerce plugin determines which category appears in the breadcrumbs. Therefore, we recommend contacting WooCommerce support for further clarification on how their function selects the category https://wordpress.org/support/plugin/woocommerce/

The WooCommerce breadcrumbs structure is designed to automatically select a category to display from the list of categories assigned to your product. Should you wish to specify which category is shown, you have the option to set a ‘Primary category’. This can be done by navigating to the ‘Product’ section, selecting ‘Edit Product’, and then accessing the ‘8theme Product Options’. A visual guide for this process can be found here: https://prnt.sc/OTLTFSB49Duz

Best Regards,
8Theme’s Team

#419220 Copied In reply to: edit breadcrumbs problem – flow problems

Rose Tyler

Support staff

October 17, 2024 at 15:48

Hello, Nelson,

We appreciate your prompt response.

1/ You need to enter the purchase code to activate the theme – https://prnt.sc/z3EDYLyDsoD- Kindly note that using the theme without proper activation is not permitted.

2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the Shop page editor again. It is possible that one of the additional plugins is causing the issue.

3/ If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#419218 Copied In reply to: Problemas Editing Shop Page Layout – editing

Rose Tyler

Support staff

October 17, 2024 at 15:33

Hello, HUSSTLE,

Is there anything else we can help you with?

Best Regards,
8Theme’s Team

#419216 Copied In reply to: Search filter for products button with icon / display woo product below

Rose Tyler

Support staff

October 17, 2024 at 15:32

Hello,

Only global attributes can be used for our variation swatches.

You may consider reaching out to WooCommerce support for further assistance or recommendations – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#419214 Copied In reply to: How to show products variants in a raw or as grid?

Rose Tyler

Support staff

October 17, 2024 at 15:02

Hello, Mirko,

Thank you for reaching out to us.

We have noticed that you are currently editing the header template, as shown in this screenshot: https://prnt.sc/nw_I8bMjM7Ou . Kindly inform us once you have finished editing and closed the editor, and we will proceed to review your settings.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#419209 Copied In reply to: Hi support, logo is not centered in mobile view.
← 1 2 3 … 116 117 118 … 2,273 2,274 2,275 →

Viewing 3,510 results - 3,481 through 3,510 (of 68,221 total)

Viewing 30 posts - 3,481 through 3,510 (of 68,221 total)

← 1 2 3 … 116 117 118 … 2,273 2,274 2,275 →

Forum Replies Created

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