Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.
Describe in more detail what should we do not be able to see the problem, give an example.

Regards

Hello,

Fixed. Please check now.

Regards

Hello,

Please submit a request here – https://www.8theme.com/taskboard/

Regards

As I can see, you are using Cache plugin, so when you face a strange behavior on the site, do not forget to clear cache of plugin and cache of your browser.

Regards

Hello,

It is not recommended to use static blocks in the mobile menu. It would be better to create a new menu (Appearance > Menus) without static blocks, just default menu items, and set this menu via Theme Options > Header builder > Mobile menu.

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Hello,

Thanks for the reply. Our technicians will be able to check the problem more deeply after the weekend. Please be patient and do not change access.

Regards

Hello,

Thanks for using our theme.
Lightshot screenshot tool can be used to take screenshots and share them. Or upload your screenshots here – https://dropmefiles.com/ and provide us with the URL via the Private Content area.
Your site under maintenance mode, so we can’t check it. Please provide temporary wp-admin access.
Also, read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

Hello,

Thanks for using our theme.
Follow this article to translate XStore theme – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ If you can’t find the desired text, try to Sync translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Regards

Hello,

The next custom CSS code can be used –

.et-request-quote-popup .et-popup-content {
    border-radius: 10px;
}

> https://gyazo.com/4a6883889a29f28527636c1bb0832b53

Regards

Hello,

You’re welcome!
Have a good day too!

Regards

Hello,

FTP directory is empty http://prntscr.com/11x7xvu
Check the destination folder of our user, we need access to your WP installation.

Regards

We do not see any problem. Please provide screenshots.
What browser do you use?

Regards

Hello,

Thanks for using our theme.
Try to clear cache of your mobile browser – https://support.google.com/chrome/answer/2392709?co=GENIE.Platform%3DAndroid&hl=en

Regards

Hello,

Provide FTP password and port also.

Do you want to use WPBakery or Elementor?

Regards

Hello,

Thanks for contacting us.
Please provide temporary FTP access.
it looks like the Core plugin was not installed correctly.

Regards