Hello,

We appreciate your prompt response.

Translation files for themes should be placed in /wp-content/languages/themes/ folder,
for plugins, like Core plugin, in /wp-content/languages/plugins folder (this is the System location), with correct names, for example, for XStore theme: xstore-sl_SI.po, and xstore-core-sl_SI.po for XStore Core plugin, then you will not lose translation after the update.

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you kindly provide the URL of the website shown in your screenshots, as well as temporary wp-admin access? This will allow us to review your settings and assist you more effectively.

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, Rowan Keizer,

Thank you for reaching out to us.

To edit and change the appearance of the “Frequently Bought Together” section on the Single Product Page, including modifying the name, fonts, size, color, and other styling elements, you can follow these steps:

1. **Customizing the Name**:
You can change the name of the section by editing the language files or using a translation plugin like Loco Translate. This will allow you to modify the text displayed for “Frequently Bought Together.”

2. **Changing Fonts, Size, and Color**:
To adjust the fonts, size, and color, you can add custom CSS to your theme. You can do this by navigating to **Theme Options > Theme Custom CSS > Global** in your WordPress dashboard.

3. **Advanced Customization**:
If you are interested in personalized customization, we encourage you to submit a request through our customization panel, which can be accessed via the following link:
https://www.8theme.com/account/#etheme_customization_panel. This will enable you to work directly with our technical team to explore possible solutions.
Please note that customization services may incur additional fees. The final cost will be determined after a thorough review of your specific requirements.
We appreciate your understanding and attention to this matter.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

We’ve disabled the Static block cache and Remove Query Strings From Static Resources via Theme Options.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

Thank you for reaching out to us. We hope you’re doing well.

1/ please check the Footer now.

2/ Interface issues in Theme Options are caused by the latest WordPress update. It will be fixed in the next theme update soon.

Best Regards,
8Theme’s Team

Hello, Alfi,

We would like to inform you that the issue with logging into the website still persists. Please note that this is not related to the theme, and you will continue to experience the problem even if you change the theme. Therefore, this is something that will need to be resolved independently, without our assistance.

Thank you for your understanding.

Warm Regards,
The 8Theme Team

Hello, Alfi,

Thank you for contacting us and for using XStore.

1/ Woocommerce > Settings > Accounts & Privacy > XStore “My account” page settings > Products type > None.

2/ Theme Options > Styling > Set border radius for buttons in px.

3/ Interface issues are caused by the latest WordPress update. It will be fixed in the next theme update soon.

4/ We can not log in using the credentials you provided. It just reloads the page, unfortunately.

Warm Regards,
The 8Theme Team

Hello, Basma,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Plethora,

Regarding your comment, “it’s not working on all the pages,” could you please provide more details? Specifically, on which pages is the provided code not functioning, and on which pages is it working as expected?

Could you please provide temporary wp-admin access? We need to check your settings.

Additionally, we kindly ask that you submit any new questions as separate topics on our forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

In case Cart and Checkout pages were created using Elementor, you need to edit texts there by editing content of pages using Elementor.

Best Regards,
8Theme’s Team

Hello, Gourav,

Thank you for contacting us and for using XStore.

XStore Builders > Single Product via Elementor https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ > edit template > Product images > select Type of gallery.

Please read this article first – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend, and the Crop option can be useful in this case.

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello, Shreyansh Shylendran,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Gabriele,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Gabriele,

Please find “Access breakpoints” and read here – https://elementor.com/help/mobile-editing/

Best Regards,
8Theme’s Team

Hello,

Enter the purchase code and select the staging website option – https://prnt.sc/XNi_NYDfpxJi

Best regards,
8Theme’s Team

Hello,

If you activate a different theme, such as the default WooCommerce theme (Storefront), and the issue persists, this indicates that the matter is not related to the theme itself.

Additionally, if you are using a third-party plugin, we recommend directing your questions to the plugin’s developers. Please note that PayPal is a payment method and is not part of our theme. This is the point we are trying to convey. You are seeking functionality that is not available by default, which means you will need to use a third-party plugin. The support team for the plugin or WooCommerce will be able to assist you further.

We kindly ask for your understanding regarding what falls within and outside the scope of our responsibilities as the theme’s authors.

Best regards,
8Theme’s Team