Forum Replies Created

Viewing 30 posts - 7,891 through 7,920 (of 11,542 total)
  • Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 15:40

    Hello,

    Try to disable third-party plugins, very likely one of them caused issue.
    Also clean all site cache.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 15:34

    Hello,

    Could you please clarify with more details where exactly you want to change color and show us screenshots?

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 15:20

    Hello,

    Could you please clarify us with more details?
    Also please provide us withwp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 15:11

    Hello,

    You’re welcome!
    If you have any questions please feel free to contact us.
    Have a good day!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 15:10

    Hello,

    You can find this string in \themes\royal\woocommerce\content-single-product.php file on line 64

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 17:34

    Hello,

    I’ve added some CSS fix in custom.css file. Please check it.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 16:41

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 16:12

    Hello,

    Please try to add this code into custom.css file.

    .portfolio-image .btn_group a:nth-child(2){
    display:none !important;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 15:05

    Hello @Adrien74,

    Sorry, but I can’t log to your site. See screenshot: http://prntscr.com/6f1isd
    Also you can try to add Products and Products Categories element via Visual Composer plugin.
    Please look at screenshot: http://prntscr.com/6f1jmf

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 15:00

    Hello,

    Oh sorry, I thought you mean that place: http://prntscr.com/6f1hy9
    Try to get more information on this sites:
    http://www.davidjrush.com/blog/2012/09/renaming-your-wordpress-theme/
    https://wordpress.org/support/topic/change-display-name-of-theme
    I hope this will help you to understand how to change theme name.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 14:42

    Hello,

    Could you please clarify with more details what exactly you want to do and show us screenshots?
    Also please provide us with link to the page and wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 14:36

    Hello @krishnendu4august,

    I’ve added the Product Categories element on your Home Page. Please check.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 14:27

    Hello @Adrien74,

    Please provide us with link to the page and wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 14:25

    Hello,

    1) Do you have read our documentation about how to translate? You need to create this file manually.
    https://www.8theme.com/demo/docs/blanco/index.html#!/how_to_translate
    2) Don’t worry about this message. It does not affect the performance of your website. You can hide him. It will be fixed in next theme update.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 13:58

    Hello,

    You can change name of theme in \themes\idstore\code\init.php file on line 4

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 13:13

    Hello,

    You’re welcome!
    Yes, this is created for our clients, so that everyone could update the plugins.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 11:44

    Hello,

    Sorry, but your credentials isn’t correct. Please provide us with wp-admin and FTP credentials in Private Content.
    Also please update theme to the latest version (3.7) http://themeforest.net/item/idstore-responsive-multipurpose-ecommerce-theme/4792186
    Don’t forget to make backup your site before updating.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 11:40

    Hello,

    You can changes style of “out of stock” icon via CSS style. Please add this code in custom.css file.

    .out-stock{
    background:red;
    }

    and “new” icon:

    .type-label-1{
    background:red;
    }

    Please replace redto link of your icons (background: url(here is link to your image);).

    Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 10:31

    Hello,

    We’ve disabled Ajax “Add To Cart” option in Theme Options->Single Product Page. Please check it.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 10:28

    Hello,

    Please provide us with autentification login and password to see your site. Also please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 10:25

    Hello,

    You’re welcome!
    If you have any questions please feel free to contact us.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 10:24

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 10:08

    Hello,

    Yes, it will be better. Read more here how to create Child Theme.
    http://codex.wordpress.org/Child_Themes

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 09:17

    Hello,

    Please update theme to the latest version. If issue will persist then contact to us again and provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 09:15

    Hello,

    I’ve checked your site and function add to cart working fine. Do you made some changes?
    See screenshot: http://prntscr.com/6eys0x

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 09:07

    Hello,

    You’re using old theme and plugins versions. Please update.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.
    Don’t forget to make backup your site before updating.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 09:03

    Hello,

    Please contact to WooCommerce support team and their specialists will look into this issue more deeply.
    Thank you.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 08:42

    Hello,

    1) You’re using old plugins versions.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    2) Please read more in our documentation how to changes images size:
    https://www.8theme.com/demo/docs/royal/index.html#!/woocommerce (part – Product Image Size)
    After changing sizes you need to regenerate your thumbnails with Regenerate Thumbnails plugin.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 08:34

    Hello,

    In this case you can use Post Grid element via Visual Composer plugin. Select Post Grid Setting and try to add category of your posts into Narrow data source.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 10, 2015 at 08:22

    Hello @mercom,

    Please navigate to Dashboard->Products-Categories and try to reupdate all your categories. It must fix your problem.

    Regards,
    Robert Hall.

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Viewing 30 posts - 7,891 through 7,920 (of 11,542 total)
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