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Viewing 30 posts - 7,861 through 7,890 (of 11,542 total)
  • Avatar: Robert Hall
    Robert Hall
    Participant
    March 12, 2015 at 09:56

    Hello,

    I’ve sent you all Royal PSD files to your email address. Please check.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 12, 2015 at 09:05

    Hello @misswp,

    Ok, we’re glad to hear it.
    If you have any questions feel free to contact us.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 12, 2015 at 08:57

    Hello,

    You’re using old theme version. Please update to the latest.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 12, 2015 at 08:44

    Hello,

    What version of the theme you’re using? Also maybe you use old version of plugins.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 12, 2015 at 08:29

    Hello,

    Sorry, but your credentials isn’t correct.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 12, 2015 at 08:27

    Hello,

    As I see Portfolio page working fine. Please see screenshot: http://prntscr.com/6fqy13
    Could you please clarify us with more details and show us with screnshot?
    Also please update your browser and clean cache.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 12, 2015 at 08:17

    Hello,

    We need access to your admin panel and FTP access (you must have this credentials). Then we can to see host settings and your site. So we will be able to look into this issue more deeply.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 12, 2015 at 08:11

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 21:34

    Hello,

    You have disabled allow_url_fopen. Ask your hosting to enable it.
    Also you need to increase the values of upload_max_filesize and post_max_size.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 21:26

    Hello @VitJourn01,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 20:50

    Hello,

    Maybe provide screenshot for our better understanding and highlight what buttons you want to change.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 20:47

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 20:07

    Hello,

    First you need to disable Demo Footer block in Theme Options -> General. Then create your footer manually.
    Please read more in our documentation:
    https://www.8theme.com/demo/docs/woopress/index.html#!/9_footer
    Also you can watch video tutorial:
    https://www.youtube.com/watch?v=KWAQRXZXsaw
    The video tutorial is for Royal theme, but the process is identical.

    To change Top Bar you can edit \themes\woopress\headers\parts\top-bar.php file.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 19:59

    Hello,

    This error might be caused by old php version on the server. Please contact your hosting provider and ask to update php version to 5.3 or higher.
    Thank you.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 19:28

    Hello @ruthdoeschner,

    I’ve imported the demo slider for you. Please check.
    Also please read our documentation about slider:
    https://www.8theme.com/demo/docs/blanco/index.html#!/slideshow

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 19:20

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 19:20

    Hello,

    Navigate to Appearance->Widgets->find Place in Header top bar and put here text widget with content [share]. See screenshot: http://prntscr.com/6fj1ra

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 18:37

    Hello,

    Please update theme to the latest version.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    Also you need to install following plugins: Ultimate addons for Visual Composer and Visual Composer.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 18:19

    Try to add this code in custom.css file after removing hyper link.

    .product-title a{
    color:#816D58;
    }

    To move price to right position use following code.

    .product-information .price{
    text-align:right;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 17:51

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 17:50

    Hello,

    First please update Visual Composer and Ultimate Addons for Visual Composer plugin to the latest version. Then navigate to Settings->Visual Composer and select all Content Types.
    If issue will be persist then contact us again, but please don’t revert back to the previous visual composer.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 16:57

    Hello,

    Did you try to install theme via FTP? Read more here:
    https://www.8theme.com/demo/docs/woopress/index.html#!/installation_upgrade
    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 16:54

    Hello,

    We’re glad to hear it!
    If you have any questions feel free to contact us.
    Have a good day!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 16:22

    I’ve try to add image via ‘media add’ and it’s working perfectly. See screenshot: http://prntscr.com/6fgqsl

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 16:15

    Hello,

    You’re using old theme and plugins versions. Please update.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 16:12

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 16:11

    Hello,

    You forgot to install base demo content. I have did this. Please check.
    More information about our theme you can read in documentation:
    https://www.8theme.com/demo/docs/woopress/index.html#!/demo_data_installation

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 16:01

    Hello,

    Here is screenshot of your Shop menu :http://prntscr.com/6fghcy
    Could you please clarify us with more details how you want it to look like?
    Maybe provide screenshot for our better understanding.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 15:53

    Hello @Pete_P and @wdrescher,

    Tomorrow should be an update of the Royal Theme. There will be added a new style of mobile menu.
    Please wait a little bit and sorry for inconvenience.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    March 11, 2015 at 15:42

    Hello,

    Navigate to Theme Options->Product Page Layout->and enable Show product name.

    Regards,
    Robert Hall.

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Viewing 30 posts - 7,861 through 7,890 (of 11,542 total)
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