Return to previous page

Theme activation crashes site - by hexacolor

This topic has 9 replies, 5 voices, and was last updated 9 years ago ago by Stan Russell

hexacolor

Participant

March 11, 2015 at 16:50

Hello,

Since purchasing the theme yesterday, every time I try to install it on WordPress the site crashes. I immediately get a white screen and it’s impossible to access both the website and the dashboard, the only way around it is to delete the theme folder from the server so WordPress will go back to the default theme. I tried 3 times and everyone of them had the same result, even when using ‘live preview’ the site crashed, although I was able to get back to the dashboard in this case.

I thought there was something wrong with the theme so I tried installing it on a local WordPresss install and to my surprise it works perfectly. My local WordPress is version 4.1.1 and the server uses PHP 5.5.15

The live WordPress (where it doesn’t work) is hosted in HostMonster, version 4.1.1 and the server uses PHP 5.4.24. It’s a fresh wordpress install with no content and the only plugins currently isntalled are Akismet, Hello Dolly, Jetpack and Mojo Marketplace, WooCommerce was installed after the theme crashed the first two times.

Any ideas on how to fix this?
Thanks.

Please, contact administrator
for this information.

#48829 Copied Theme version: 1.3 WooCommerce version: 2.3.5

8 Answers

Robert Hall

Support staff

March 11, 2015 at 16:57

Hello,

Did you try to install theme via FTP? Read more here:
https://www.8theme.com/demo/docs/woopress/index.html#!/installation_upgrade
Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#48834 Copied

hexacolor

Participant

March 11, 2015 at 21:47

Hi,

The first time I uploaded the theme through WordPress and since it didn’t work, I thought something had gone wrong with the upload, so I went ahead and uploaded it with the FTP at least 3 more times before giving up.

Please, contact administrator
for this information.

#48934 Copied

hexacolor

Participant

March 12, 2015 at 12:10

Hello,

Any idea what’s wrong and how to fix it? I’ve seen another forum topic with the exact same problem so I’m wondering if this will get fixed any time soon as it might be a bigger issue than initially thought. We really need to get this website running soon and have been told we’ll only wait a few more hours before looking for another theme.

Thanks.

#49029 Copied

Eva Kemp

Support staff

March 12, 2015 at 12:26

Hello,

Please check php information:

http://www.mglaserstudios.com/info.php

You’re using 5.2 php version.
Please ask your host to change it to 5.3 at least.

Thank you.
Regards,
Eva Kemp.

#49042 Copied

hexacolor

Participant

March 12, 2015 at 12:45

Eva,

Thanks for the reply. I’ve talked twice to the host provider and they assured me we had PHP 5.4, even the cpanel says 5.4.24. I’ll have to contact them again, hopefully this will be the only issue.

Again, thanks!

#49050 Copied

Robert Hall

Support staff

March 12, 2015 at 12:58

Hello,

You’re welcome!
If you have any questions please feel free to contact us.

Regards,
Robert Hall.

#49054 Copied

tashida

Participant

April 14, 2015 at 00:43

Hi – I’m having the same issue when trying to activate my site. Difference here is that I am installing the theme on a existing website. I tried downloading and installing only the wordpress installation file from theme forest, but that was unsuccessful.
Any other solutions?

Please, contact administrator
for this information.

#56658 Copied Theme version: 1.4 WooCommerce version: 2.3.7

Stan Russell

Participant

April 14, 2015 at 07:21

Hello,

please provide us with FTP credentials for your site in private content.

Regards,
Stan Russell.

#56681 Copied
Viewing 9 results - 1 through 9 (of 9 total)