Forum Replies Created

Viewing 30 posts - 4,051 through 4,080 (of 11,542 total)
  • Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 20:50

    Hello,

    I’ve added the following code in to Child theme. Please check it.

    .home #sc_chat_box {
        display: none;
    }

    and this code in Chat Console->Options->Custom CSS.

    #sc_chat_box {
        display: block;
    bottom:0px;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 16:11

    Your credentials aren’t correct. You provided us with FTP, thanks for that, but we need wp-admin access also.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 16:07

    Hello,

    You’re using old plugins versions. Please update and check this issue.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 14:57

    Hello,

    As I see you’re using old version of the Visual Composer plugin – http://prntscr.com/8zb8gl

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 14:52

    Hello,

    Please provide us with correct link to admin panel.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 13:52

    Hello,

    1) Please provide us with link to the page and wp-admin access in Private Content.
    2) Try to add this code in Global Custom CSS.

    .page-heading .woocommerce-breadcrumb {
        display: none;
    } 

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 13:15

    Hello,

    You’re using old plugins versions. Please update and check this issue.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 11:42

    Hello,

    I’ve added this code in Custom CSS for desktop. Please check.

    .menu>li>a {
        padding-right: 3px;
        padding-left: 3px;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 11:26

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 11:11

    Hello,

    You can edit form fields in \themes\royal\framework\shortcodes.php file
    // ! Contact form section.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 10:27

    Hello,

    Sorry, but we still get ‘ERROR: Incorrect username or password’.
    Please reset password and provide us again.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 09:55

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 08:31

    Hello,

    1) Navigate to Products->edit product->in Product Data section open Advanced tab and uncheck Reviews.
    See screenshot: http://prntscr.com/8z7ui6

    2) Please read more in this article:
    https://docs.woothemes.com/document/editing-product-data-tabs/

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 08:26

    Hello,

    Please use this code in 8Theme Options->Styling->Custom CSS->Global Custom CSS.

    .product .product-details .products-page-cats {
        display: none;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 08:20

    Hello,

    Please provide us with link to the page and wp-admin access in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 5, 2015 at 08:17

    Hello,

    Navigate to Dashboard->Theme Options->Shop->Product Page Banner.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 18:51

    Hello,

    Please use this code in custom.css file.

    .cat-banner{
    display:none;
    }

    Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 18:48

    Hello,

    Use this code in Global Custom CSS.

    .product-image-wrapper:hover .footer-product{
    text-align: center;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 18:45

    Hello,

    FTP credentials aren’t correct. Please check them and provide us again.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 18:28

    Hello,

    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    To update the plugins, switch to your server with FTP. Copy extracted plugins folders into wp-content/plugins/ folder.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 18:26

    Hello,

    Also please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 18:21

    Hello,

    Please provide us with FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 17:36

    Hello,

    1) Navigate to Theme Options->Promo Popup and enable ‘Show link in the top bar’ option.

    2) Please use this code in Global Custom CSS

    .yith-wcwl-add-to-wishlist{
    display:none;
    }
    .show-quickly {
        float: initial;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 17:31

    Hello,

    You’re using old theme and plugins versions. Please update them.
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Don’t forget to make backup of the site before update.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    The video tutorial is for Legenda theme, but the process is identical.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 17:27

    You’re welcome!
    If you have any questions please feel free to contact us.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 17:26

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 16:54

    Hello,

    You can change this text in \royal\woocommerce\content-single-product.php file.
    Find this code and change <h4 class="meta-title"><span><?php _e('Product Description', ETHEME_DOMAIN); ?></span></h4>

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 16:51

    Hello,

    Please delete wp-content/themes/royal/vc_templates/vc_row.php file via FTP and check this issue.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 15:56

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    November 4, 2015 at 15:56

    Hello,

    Please provide us with correct wp-admin credentials in Privat Content.

    Regards,
    Robert Hall.

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Viewing 30 posts - 4,051 through 4,080 (of 11,542 total)
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