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Plugin updates - by interactonline - on WordPress WooCommerce support

This topic has 6 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Robert Hall

interactonline

Participant

November 4, 2015 at 18:02

I can’t update my plugins because it is not accepting my purchase codes for visual composer or master slider. What do I need to do?

#97835 Copied Theme version: 2.3 WooCommerce version: 2.4.8

5 Answers

Robert Hall

Support staff

November 4, 2015 at 18:28

Hello,

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

To update the plugins, switch to your server with FTP. Copy extracted plugins folders into wp-content/plugins/ folder.

Regards,
Robert Hall.

#97841 Copied

Scuzzy76

Participant

November 10, 2015 at 16:54

Hi, I have just gone to update the master slider plugin it says to insert my envato user name and purchase code. Which I have done and it says the code belongs to another item?

HELP@

Please, contact administrator
for this information.

#98686 Copied

Jack Richardson

Support staff

November 10, 2015 at 17:23

Hello @Scuzzy76,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Best regards,
Jack Richardson.

#98691 Copied

Scuzzy76

Participant

November 11, 2015 at 14:51

Thanks for that Jack. 🙂
Just another quick Q. My ability to edit via Visual composer has disappeared from the static block edit page? Why would this be. I can still use the Visual composer on pages?!
Sue

#98866 Copied

Robert Hall

Support staff

November 11, 2015 at 15:18

Hello @Scuzzy76,

Please provide us with link to the page and wp-admin access in Private Content to check this issue more deeply.

Regards,
Robert Hall.

#98869 Copied
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