8theme.com

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Viewing 30 posts - 1 through 30 (of 105 total)

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Teal

Participant

May 22, 2023 at 10:07

Hi There,

we found the code in the functions file that was causing the problem. It is now disabled in functions.php and the other functions are working fine, with all product data coming thorough the API on the the live site.

Many thanks for you help with this.

Regards

Guy

#357392 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 19, 2023 at 11:46

HI There,

many thanks for your help.

This is for a plugin that we no longer use and has been deleted, we don’t need the customisation now and di=d not know it was still there.

Can I just delete the section you hvae highlighted in red from the functions.php? No need to test and turn them on aagin as we don’t need them any more.

Thanks

Guy

#357214 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 18, 2023 at 16:23

Hi There,

No, it seems to have stopped working now.

The products are no longer coming througfh to Linnworks.

I have put the access log error in the private area (this is what we always see when it is not working)

Thanks

Guy

Please contact administrator
for this information.

#357119 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 18, 2023 at 15:41

Hi There,

Linnworks only allows me to run the product import every 2 hours, which is the only way I have to see if it is working on the staging site. So I can run it again at 16:15 BST it is now 15:40nBST

For the main site I can run our google product feed any time to test that API, but will have to wait another hour before I can run the staging site one and let you know.

Thanks

Guy

#357117 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 18, 2023 at 14:18

Hi There,

Yes, it is still working OK.

Please let me know if there is anything else you need from my side.

Thanks

Guy

#357114 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 18, 2023 at 08:49

Hi There,

yes, that seems to be working.

Can you make the same changes on the live site and I will change over to the child theme then test.

Thanks

Guy

#357086 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 17, 2023 at 18:40

HI ther,

I re-authorised the API when the child theme was live on the staging server and the API doesn’t work. It is OK when the parent theme is live.

Can we build a new child theme?

I’m not sure how it works and don’t want to do updates until I have this sorted.

Can you please look into it for me.

Thanks

Guy

#357056 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 17, 2023 at 18:33

1/ “I have tried exporting the .DAT file from parent to child theme but the child theme still does not work.” – Are you referring to the API not working, or the appearance of the website? – I was refering to the API not working, the appearance is fine with either theme.

2/ Have you entered any API keys in the WordPress admin area (possibly in the plugin settings), as they may change depending on the active theme? – The API keys are set from Woocommmerce in API-rest and entered into the third party software (Linnworks). I can try re-registering the API keys in Linnworks once the child theme is active and see if that works.

Please let me know if you have any other suggestions.

Thnaks

#357054 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 17, 2023 at 11:31

Hi There,

The staging site is working with main theme, but breaks when I switch to Chiold theme, if I change back it works again straight away.

So it looks like the problem is with the child theme. I have tried exporting the .DAT file from parent to child theme but the child theme still does not work.

Please can you suggest how we can get the child theme working.

Thanks

Guy

#356987 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 17, 2023 at 09:05

Hi There,

Everything is OK after I did all that you suggested, the API works OK. But if it activate the child theme again, it breaks the API again. The site is running with the parent theme now fine, but I need to have the child theme active as there are updates ready for ZXstore and other plugins, but I don’t want to update until the child theme is set correctly.

Do you have a suggestion?

Thanks

Guy

#356957 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 15, 2023 at 16:26

Please can you clarify

5/ Check if everything works; – Do we stop here?
6/ Restore the options of the parent theme by importing them. – Is this only if there is a problem?

Do we activate the child theme after so it is back to the child theme being the main theme?

Thanks

Guy

#356800 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 15, 2023 at 16:20

Hi There,

Is this what you did in the staging site?

So far the staging site doesn’t look like it should.

Staging site now – https://prnt.sc/94srBZSDG3KF

Live site (should look like this) – https://prnt.sc/pWYIWLkxhD7x

If there will be differences, will we have to go into it after exporting and importing?

Do you know the reason why this has happened, is there anything we need to do in the future to be more safe?

Thanks

Guy

#356799 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 15, 2023 at 13:20

HI There,

I just tried various other things to resolve this, speaking to our server people and can see the API errors in the server logs. I have copied one into the private area.

I have also just tried activation the XStore theme instead of our child theme and everything works OK, but obviously the site doesn’t look OK. Does this give you any more idea what the problem could be?

Thanks

Guy

Please contact administrator
for this information.

#356741 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 15, 2023 at 09:01

Hi There,

Thanks for your help so far.

I have updated the plugins and attempted to download the product data through the API to our 3rd party order management software Linnworks, but it is still not working.

The only way I know that the product feed is not working is by going into Linnworks and try to update the products from the website to Linnworks.

https://prnt.sc/nyucoBRW09pB

I have tried to download just now and no change.

If I change the theme the products will download straight away.

The other, bigger problem is that the feed to Google shopping is not working also, so costing us many sales now.

I don’t know of another way that you can see the API data, I could give you access to our server admin pannel so you can see server logs. Would that work?

Thanks

Guy

#356664 Copied In reply to: Theme conflicting with API product data feed

Teal

Participant

May 4, 2023 at 09:24

Wow, that was quick! I thought it was something that I had done which fixed it, but thanks very much.

Great service

Regatrds

Guy

#355418 Copied In reply to: Mega menu not displaying properly, not full width and only one column

Teal

Participant

December 28, 2022 at 14:49

OK, thanks for your help

#342491 Copied In reply to: Gift card product not displaying properly

Teal

Participant

December 28, 2022 at 13:43

Hi There,

I understand that this is not a fault with the theme.

I just thought you might know a way in the theme to disable the gallery or alter layout with css so it would work for this plugin.

Do you have any suggestions?

Regards

Guy

#342479 Copied In reply to: Gift card product not displaying properly

Teal

Participant

July 7, 2022 at 09:04

Hi There,

That works OK, but we do want the sidebar on Sub categories as we have products showing which can then be filtered. On the main categories we only have sub categories showing so when the user filters, nothing is shown.

Is there a way to turn off the sidebar only in the main categories?

Thanks

#329095 Copied In reply to: Remove sidebars on shop pages but not sub categories

Teal

Participant

July 6, 2022 at 15:32

https://paddleandsurf.co.uk/product-category/wetsuit/

#329036 Copied In reply to: Remove sidebars on shop pages but not sub categories

Teal

Participant

July 6, 2022 at 15:18

Hi There,

I made the settings as suggested but there is still a space where the sidebar was

https://prnt.sc/Pawqfqlf51Pe

Thanks

#329032 Copied In reply to: Remove sidebars on shop pages but not sub categories

Teal

Participant

July 6, 2022 at 12:54

Hi There,

Sorry, try this

Thanks

Please contact administrator
for this information.

#329010 Copied In reply to: Remove sidebars on shop pages but not sub categories

Teal

Participant

July 6, 2022 at 11:32

Hi There,

admin details attached

Thanks

Please contact administrator
for this information.

#328999 Copied In reply to: Remove sidebars on shop pages but not sub categories

Teal

Participant

July 5, 2022 at 14:28

Hi There,

It is unfortunately still the same. It seems to be intermitent with no real pattern, but if I go to a sub menu page and select a size of product the atribute filters diappear from view.

https://prnt.sc/rdgmT6NWVmui

Regards

Guy

#328909 Copied In reply to: Using Woocommerce search filters but they are not displaying properly

Teal

Participant

June 29, 2022 at 15:27

Thanks

Please contact administrator
for this information.

#327570 Copied In reply to: Using Woocommerce search filters but they are not displaying properly

Teal

Participant

June 29, 2022 at 12:49

The plugin is a search filter plugin by WooCommerce. I have contacted them and they said that it is the theme which is causing the display issues. I know that there may just be some compatibility issues, but we were using the 8theme filters and the results were not correct when filtering by atribute, so needed to try a different version, but now there is this issue with display.

I was hoping you might know a simple solution maybe it is just a CSS problem?

There was another issue with displaying the filters where there was a shaddow over the filter content, so you could not see or click some content, but I solved that by turning off the scroll wityhin filter in the XStore settings.

Thanks again for your help

#327441 Copied In reply to: Using Woocommerce search filters but they are not displaying properly

Teal

Participant

May 18, 2022 at 08:28

Thanks for finding that out for me. Do you know where I make the change. I can only see the red on mobile and can’t use Yellow pencil on the mobile.

Thanks

Guy

#324126 Copied In reply to: On mobile menu one category is in red when the rest are in standard colour

Teal

Participant

May 12, 2022 at 18:07

Yes, that works great, many thanks.

Is there anything we need to do to stop whatever you changed getting overwritten when new updates come out?

Thanks

Guy

#323750 Copied In reply to: Product thumbnails hidden error conflict with Gift card plugin

Teal

Participant

May 12, 2022 at 12:30

Hi There,

Quick update from the plugin provider.

YITH Support Team (YITH Support Team)
May 12, 2022, 12:56 GMT+2
Hello Guy,

What I see is that your theme is modifying the product image.
Can you contact your theme about disabling this functionality?

I’m looking forward your response.

Regards,
Christian R.

Thanks

Guy

#323717 Copied In reply to: Product thumbnails hidden error conflict with Gift card plugin

Teal

Participant

May 11, 2022 at 16:31

FTP in private area.

Thanks

Please contact administrator
for this information.

#323672 Copied In reply to: Product thumbnails hidden error conflict with Gift card plugin

Teal

Participant

May 11, 2022 at 16:20

I there, the button seems to work now, sorry to trouble you.

Thanks

Guy

#323667 Copied In reply to: Landing page with critical error on mobile
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Viewing 30 results - 1 through 30 (of 105 total)

Viewing 30 posts - 1 through 30 (of 105 total)

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