Forum Replies Created

Viewing 30 posts - 2,761 through 2,790 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2022 at 09:07

    Hello,

    Use the same site name for your localhost and you won’t need to reset activations every time.
    Try to activate theme now.

    Do you need any help with theme installation? Or any guidelines?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2022 at 09:05

    Hello,

    Does that plugin has such options and it works with the default theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2022 at 08:51

    Hello,

    Add the below code to Theme Options > Custom CSS

    .single-product-builder form.cart .wc-pao-addons-container {
        width: 100%;
    }
    .product-addon-totals .wc-pao-col1 {
        padding-right: 10px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2022 at 08:40

    Hello,

    1) Yes.
    2) Ok
    3) I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2022 at 08:30

    Hello,

    Disabled Theme Options > General > Mobile header optimization option. Seems that you have any kind of the server cache or CDN and it caches desktop version for the mobile and does not accept wp_is_mobile default function to display correct content on mobile when that option is enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 13, 2022 at 08:28

    Hello,

    1) This key required in this area if you use Elementor page builder and Elementor Map element on the page. It’s mentioned in description https://prnt.sc/26d2z58

    2) You use Massive Addons element https://prnt.sc/26d2yqw , not the GMAPS element, so you need to add key in MA panel https://prnt.sc/26d2xr7 Check contacts page now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 16:00

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 15:21

    Hello,

    Thank you for your warm thoughts! We are always glad to help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 15:19

    Hello,

    Please, numerate your questions to avoid misunderstanding.

    1)

    It didn’t work for me I made smaller images in display for mobile so I made two sliders

    But you can add layer for the desktop slider and display that for the mobile-only https://prnt.sc/26cteun, did you know that? Watch Revolution slider video tutorial https://youtu.be/IPaUF8UEdz8

    2)

    Please, you ruined it, Antolm did not fix it, it was not like before, what is the reason?

    Issue was caused by HTML optimization option of the Autoptimize plugin. Disabled that. Check now.

    3)

    For the problem of the sections in the footer, I want on the mobile two rows next to each other

    Do you mean 2 columns row? You can use WPBakery responsive settings https://prnt.sc/26cthxy

    Besides, checking the process of your site creation I would recommend you to try Elementor page builder instead of the WPBakery. I think it will be easier for you to create a site using Elementor page builder than using WPBakery. Elementor is more visual and has more responsive settings than WPBakery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 14:57

    Hello,

    Removed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 14:53

    Hello,

    1) Add to wishlist button removed from the product card.
    2) I tested that another site that you provided does not have issue with the login form once Protect WP-Admin plugin is disabled. So, you can disable either plugin or off-canvas login to allow users to log in from the My account page only.
    3) provide us with a video of the issue with the remove button for better understanding. Do you have any errors in the console during this?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 14:43

    Hello,

    What price do you have there with the default WooCommerce theme? Enable Storefront theme for example and check. Let us know about the results and provide a screenshot.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 14:41

    Hello,

    Could you, please, also provide screenshot of the etheme-js-extra script in head area while you inspecting page https://prnt.sc/26crcgv ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 14:40

    Hello,

    I passed your request to our developers. They will add etheme_ajax_search_posts_query filter in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 14:24

    Hello,

    1) Check footer now.
    2) If you place your changes in child theme you won’t lose them after parent theme update. Read more about child themes https://developer.wordpress.org/themes/advanced-topics/child-themes/ If you need to change some styles, use child theme style.css, for example https://prnt.sc/26csvt2
    If you want to make changes in some functions then just copy the function to child theme functions.php and edit that according to your needs. If you need to make changes in woocommerce files then copy files to child theme folder and edit them according to your needs.
    3) Both plugin and theme updates apply only if you click the update button. It does not update automatically without your manual click on the update button. Anyway, we recommend keeping theme update plugins up to date to get fixes and improvements and avoid compatibility issues with new versions of PHP WooCommerce, WordPress. To avoid problems with the update we recommend creating a staging site (full copy of the production site) and test the update there first. If everything is ok you’ll be able to update production site. If you find any issues you’ll be able to fix them on the staging site and then move changes to your production. It’s the safest way to update the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 14:13

    Hello,

    I’m checking your site and the login works ok. Even if the cache is enabled and when that plugin is disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 13:53

    Hello,

    1) It comes from WooCommerce plugin. Check this post and try solution described there https://wordpress.org/support/topic/how-to-remove-any-from-the-start-of-a-dropdown-product-filter/ Use child theme for these changes.

    2) Use Or type if you want to allow multiple select https://prnt.sc/26csk4z
    3) Use Apply all filters widget https://prnt.sc/26csk4z Then you’ll get Apply filter button https://prnt.sc/26cskp1
    4) For example? What exactly do you want to implement?
    5) What icon do you want to use there?
    6) Order by sorting comes from WooCommerce plugin. They allow to change only which one will be the default order (Theme Options > WooCommerce > Product catalog). There is no option to remove/add another order type. If you just want to change text you can use the WooCommerce translation files. If you want to add something extra to that list you need to look for third-party plugins to implement that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 13:34

    Hello,

    Could you, please, provide screenshots of the issue for better understanding?
    Because I don’t see issues with banners if using Mac https://prnt.sc/26csf89

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 12:24

    Hello,

    Clear the browser cache, there is no icon there https://prnt.sc/26crpj4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 12:21

    Hello,

    1) Nope, I see the correct category there https://prnt.sc/26crolk

    3) Our developers need some time to sort it out. I’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 12:02

    Hello,

    Do you have any extensions for these browsers on your PC? Did you try to check the site from another PC?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 11:47

    Hello,

    That’s really strange because svg should be there https://prnt.sc/26crby1
    What version of the browser do you use?

    Provide screenshot of the etheme-js-extra script from your PC https://prnt.sc/26crcgv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 11:28

    Hello,

    1)

    Also a very important thing, why do the products not appear in one format?

    Your products have different title lengths (1-3 strings), some of them have ratings, others do not, some of them have the brand, others do not, it changes the height of the product card. We can do nothing with that.

    2) Convert mentioned images to jpeg and use https://tinypng.com/ to optimize them after that. Upload optimized images. Don’t use png format for images that do not use transparent bg because then images size is huge.
    Also, why do you use 2 different sliders for desktop and mobile https://prnt.sc/26cr3pk
    Revolution slider has responsive settings. Use them to display/hide layers for the mobile/desktop, to align layers for the mobile in a different way than for the desktop etc. Don’t use a lot of sliders on the page because it slows down the page speed. The second slider that you have on the page. You display just 4 images. Why don’t you use a simple row with columns and images/texts instead of that?

    3)

    https://prnt.sc/26cfgkt
    The problem is not solved on mobile

    I checked your site and don’t see problem anymore https://prnt.sc/26cqyco
    Anyway, if you still face this issue then go to Theme Options > General > Disable Mobile header optimization option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 11:05

    Hello,

    Provide us with WP Dashbaord and FTP access to your site, please.
    We’ll check that hover effect you use for your products and try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 11:01

    Hello,

    Errors from 2022-01-07 display that you have the memory problem and it was not resolved https://prnt.sc/26cquia
    I would recommend you to check the list of active plugins and disable those that you don’t really need or use because every additional plugin uses PHP memory. Also, maybe ask your hosting provider which requests uses your PHP memory most of all to find out what could be the reason of such high memory usage.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 10:53

    Hello,

    1/ I don’t see problem with the mega menu font https://prnt.sc/26cqre6 It’s the same like you use for all the other mega menus. So, what exactly do you want to change for that? What font family do you want to use for your mega-menus?
    2/ This option does not have desktop/mobile modes. So, We would recommend you to use transparent bg for that to suit both headers https://prnt.sc/26cqood

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 12, 2022 at 10:39

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 11, 2022 at 20:52

    Hello,

    It is working but could you please remove this part as well. (icon and -)

    Done.

    Also after it is done, since it is in my child theme (xStore Child) should I copy this code into active theme’s functions.php (xStore)?

    Nope. Never change files of the parent theme. You will lose your changes after theme update. Always use only child theme if you want to make changes in files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 11, 2022 at 20:48

    Hello,

    It comes from plugin and displays even with the default Storefront theme https://prnt.sc/26c1zk0
    So, contact plugin author about that.
    If you want to remove line (keep in mind that styles come also from plugin styles) add the below code to Theme Options > Custom CSS

    .template-container .woocommerce_msrp_price {
        text-decoration: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 11, 2022 at 20:44

    Hello,

    Done.

    Regards

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Viewing 30 posts - 2,761 through 2,790 (of 30,391 total)
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