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Viewing 30 posts - 27,091 through 27,120 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 11:21

    Hello,

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/

    3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    Compressor.io
    Kraken.io
    Ewww Image Optimizer
    Smush Image Compression and Optimization plugin

    4) Server/Hosting.
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with default WP theme site speed is slow.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 10:36

    Hello,

    There are many factors why your site slowed down.
    Install a Caching Plugin and combine cached page with gzip compression to get better results.
    Use Remove Query Strings From Static Resources plugin to fix one of the problems of your site http://prntscr.com/eo8mpd
    Also, follow the instructions https://kinsta.com/knowledgebase/serve-static-content-from-a-cookieless-domain/ or https://www.itsupportguides.com/knowledge-base/wordpress/wordpress-how-to-serve-static-content-from-a-cookieless-domain/ to fix “serve static content from a cookieless domain” warning.

    Also, we are working on optimization of our scripts, carousels performance and I hope that version 4.0 of XStore theme will include this optimization.

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 10:04

    Hello,

    Yes, cache makes some troubles with it sometimes. But I’m glad that it works.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 10:01

    Hello,

    Thank you for using our theme! Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 19:04

    Hello,

    You can use your purchase code to activate test site. We have changed the limits for your purchase code.
    I don’t see topics from you about page speed but I checked your site and I would recommend you to solve the moments related to your server and third-party plugins http://prntscr.com/eo0qw1 . Additionally, please optimize your images. You can use WP Smush.it or other image optimizatin plugins to do that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:49

    Hello,

    I don’t think that you will need to make any re-creations on your site after plugin update. But can’t guarantee anything till we have no response from plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:42

    Hello, @tevametic

    I have checked your site and it is broken http://prntscr.com/eo0g4q and there are a lot of errors in console. Make sure that you installed theme correctly and disable third-party plugins that may brake options of theme and included plugins.
    Also, check the plugin documentation http://documentation.laborator.co/item/like-2-discount/ and make sure that you set everything according to the documentation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:37

    Nope. I have shown that price is one block that’s why there is no way to hide something using CSS.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:35

    Hello,

    We are glad that you sorted out. Let me know if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:33

    Hello,

    Seems problem is related to deactivation of VC plugin. We’ll try to fix it in next theme update. Meanwhile, please, keep VC plugin enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:18

    Hello,

    To change the header text color scheme go to Theme Options > Header Settings > and change the color scheme for the header and fixed header if you use it. What other elements have the different color?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:14

    We don’t have the option to implement things that you want.
    Maybe it could be done by additional customization, but I’m not sure. You can send request to customization team https://wpkraken.io/?ref=8theme

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:09

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:07

    Hello,

    Hm, no, unfortunately, there are no such options in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:05

    Hello,

    Some styles issue. We’ll also fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:04

    Hello,

    No, product price is 1 block http://prntscr.com/enzzfr how can you hide just a few symbols using CSS only?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 18:01

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 14:43

    Hello,

    To enable FB registration go to Theme Options > General > Facebook Login > fill in all the necessary fields.
    Explain me the situation with registration. Do you want to border around registration like it is for the sign in form?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 14:31

    Hello,

    It’s very strange. Could you, please, provide me FTP access. We need to check your files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 14:27

    Hello,

    You sent screenshot from the checkout page but you are talking about cart page. Let’s clear the situation: code does not work for the cart page or for the checkout page?
    Because cart page code won’t work for the checkout page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 14:21

    Hello,

    All the options related to the currency you can find in WooCommerce > Settings > Currency Options. There is no any special settings for this in our theme. It’s WC plugin options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 14:18

    Hello,

    1) It’s possible by additional customization and changes of the CSS styles.
    2) Our theme has 2 custom tabs: 1 common for all the products (Theme Options > E-Commerce > Single Product > Custom Tab) and 1 separate for the every product (Products > Edit your product > scroll dow to the 8theme Layout Options area > Custom Tab). If you need more than 2 custom tabs you can do this only by additional customization.
    Use child theme for all the types of the additional customization.
    If you need help with customization you can submit request here https://wpkraken.io/?ref=8theme

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 14:13

    Hello,

    Actually, this problem disappeared in the same way as appeared. It works fine now. Very likely it was temporary troubles of the Instagram side.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 14:07

    Hello,

    We have fixed notice that was related to our theme file. Also, we have created ticket for the Massive Addons support team about this issue. Warnings are related to the version of PHP – 7.1. I’ll inform you once we get an answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 13:43

    Hello,

    Use the Private Content area to add all the necessary credentials.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 13:41

    Hello,

    Unfortunately, there is no option to show tabs with products in our mega menu. I think you should try additional menu plugins if you need to create such a complicated menu. For example Uber Menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 13:39

    Hello,

    Try this code

    function filter_widget_tag_cloud_args( $array ) { 
        $array['number'] = 2;
        return $array; 
    }; 
    
    add_filter( 'widget_tag_cloud_args', 'filter_widget_tag_cloud_args', 10, 1 );

    But keep in mind that this is default WP widget and our theme does not have any settings for this.
    Our support does not include additional customization service. We provide support for XStore theme options and functions. Next time we won’t be able to provide support if your question is not related to theme functions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 13:26

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 24, 2017 at 12:27

    Hello,

    Could you provide me the link to the page where I’ll be able to check the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 23, 2017 at 18:15

    Hello,

    Could you, please, provide me temporary admin panel access to your site to deactivate theme purchase code?

    Regards

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Viewing 30 posts - 27,091 through 27,120 (of 30,391 total)
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