Return to previous page

Featured image has dissapeared and now showing product video

This topic has 4 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

Mats

Participant

March 22, 2017 at 19:27

Hi, i just updated to the lates theme and everything seams ok, but i just noticed that the option to add “featured image” in the products have dissapeard. I cant set a featured image anymore.

A new thing has appeared and that is the product video tab on the same place where the product image where showing.

How can i disable the product video and get the “featured image” option back?

#157613 Copied Theme version: latest WooCommerce version: latest

3 Answers

Olga Barlow

Support staff

March 23, 2017 at 12:06

Hello,

1) Edit your product and check if Product Image is enabled in screen options http://prntscr.com/enghz2
2) Disable all the third-party plugin and check if it fixes your issue.
3) If you don’t have Product Image in Screen Options go to Appearance > Themes > Install and activate Storefront theme – official WooCommerce theme. Check the product again. If you still don’t have the Product Image you should contact WC support.

In case you don’t have Product Image option only when our theme is enabled then provide me admin panel and FTP access to your site.

Regards

#157670 Copied

Mats

Participant

March 24, 2017 at 11:01

Hi, here is the answers to your questions:

1. There is no “Product image” listed in the screen options area

2. I have done that. When i try another theme though it dissapears

Please, contact administrator
for this information.

#157786 Copied

Olga Barlow

Support staff

March 24, 2017 at 18:33

Hello,

Seems problem is related to deactivation of VC plugin. We’ll try to fix it in next theme update. Meanwhile, please, keep VC plugin enabled.

Regards

#157872 Copied
Tagged: featured image, product video, themes, woocommerce, wordpress
Viewing 4 results - 1 through 4 (of 4 total)