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Viewing 30 posts - 27,061 through 27,090 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 14:39

    Hello,

    Install and activate Loco Translate plugin and follow theme documentation to translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Our xstore.pot file includes this string.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 14:38

    Hello,

    Add the following custom in custom CSS

    .fixed-header{
        z-index: 1002;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 14:37

    Hello,

    According to Envato policy, you can use 1 license for the 1 project only (1 live site + 1 dev site for the same project). If you want to use theme for another project you should buy the new license. If you have 2 sites you should have 2 licenses.
    Our theme has option to import only Theme Options from one site to another (8theme Options > Import/Export > Options). There are no other settings to import/export content from site to site.

    Maybe some WP plugins could help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 14:17

    Hello,

    Seems problem is related to Polylang plugin compatibility. Provide FTP access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 13:36

    Hello,

    Unfortunately, there is no option to hide that path. Use robots.txt file to disallow indexing

    https://torquemag.io/2015/04/wordpress-robots-txt-seo/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 13:32

    Hello,

    If you want to have the same layout as on our demo then choose Location of product tabs > Next to image http://prntscr.com/epvteu In the same place you can choose position of the Reviews tab.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:53

    Hello,

    Please, provide me link to page where I’ll be able to check this button and the screenshot. Because now I don’t see this button on your site. Also, provide me temporary access to your admin panel in Private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:49

    Hello,

    We’ll fix this issue in next theme update. Keep Fixed Image option disabled for now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:46

    Hello,

    Yes, sure. Go to Theme Options > General > Breadcrumbs > Breadcrumbs effect > None http://prntscr.com/epjqio

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:44

    Hello,

    If you update theme, don’t rename old theme. Once you rename theme then all your widgets are messed up. If you changed theme folder name to your custom name then don’t use auto updates because it removes your theme folder and replaces by default xstore theme folder.

    You may also try manual theme update via FTP. You just need to copy new version into themes folder on your server with overwriting.

    Problem with theme options is related to Redux Framework plugin update but it was fixed in version 3.10 of our theme. So, please, update theme to version 3.10 or just replace /xstore/framework/assets/admin-css/admin.css file by file from the new version of our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:37

    Hello,

    Problem appears if Fixed product image option and Tabs content scroll option are enabled at the same time. Please, keep Fixed product image option disabled till we fix the problem. I have sent bug report to our developers.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:29

    Hello,

    I don’t see problem with checkout or cart page http://prntscr.com/epji8z
    Could you describe me your actions step by step to reproduce the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:27

    Hello,

    As I can see you have chosen the Heading slider in 8theme Layout Options of the page. Do you want to remove it http://prntscr.com/epjhsd ? Because I don’t see slider in the prefooter. Explain your problem in details, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:15

    Hello,

    Check now, please, and don’t use this purchase code for the multiple projects.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 17:05
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 16:55

    Hello,

    Ok, I have removed the other domain from the list. But keep in mind that you can use our theme license for 1 end product only. In other case you need to buy additional license.
    Check, now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 16:52

    Hello,

    It depends on your server response time. It sends the request to your server and if the response time is long, then results appear with the delay.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 14:29

    Hello,

    I’m glad to hear that you like our theme. 5-stars rating would be much appreciated https://themeforest.net/downloads

    If you want to change that word there are 2 ways to do this:

    1) Using translation files but instead of translation to another language you just create translation for your language and change the strings to what you need using translation field https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    2) Use WC snippets https://docs.woocommerce.com/document/editing-product-data-tabs/ in child theme functions.php

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 14:01

    Hello,

    Sorry for the delay in answering. I have checked your code and see that is was used for the following domains http://prntscr.com/epgnam I don’t know id you used it or maybe you shared your code, but these domains are associated with your purchase code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 13:46

    Hello,

    Problem is related to Redux plugin update. Please, update theme to version 3.10 to fix the problem. The latest version is available on ThemeForest.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 13:43

    Hello,

    Very likely problem related to some Fattal error that appears on that page. Please, provide me admin panel and FTP access to your site. We’ll check if we could fix compatibility issue with that plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 13:41

    Hello,

    Your screenshot is broken. I suppose you are talking about Theme Options styles. It’s related to Redux plugin update. Please, update theme to version 3.10 to fix the problem. It is available on ThemeForest.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 13:40

    Hello,

    Please, read this topic and follow the instruction to improve your site speed https://www.8theme.com/topic/slow-load-times/

    If you need to install the Handmade demo but one click installation does not work for you (Theme Options > Import/Export > Dummy Content) then use manual import of .xml file. Follow the documentation https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    XML files you can download here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 13:32

    Hello,

    Copy etheme_loader function from xstore/framework/template-elements.php file to child theme functions.php and change the svg http://prntscr.com/epg9ze

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 28, 2017 at 13:17

    Hello,

    There is no any special instructions for the child themes. You just create child theme for the every department you need. Child themes should have different names and appropriate name in style.css of the child theme. We have included child theme archive in theme package. You can use it for your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 12:44

    Hello,

    If you plan to make any changes, please, install and activate XStore child theme and place all the changes there https://www.8theme.com/documentation/docs/child-theme/

    Add the following code in child theme style.css to decrease the height of the header and breadcrumbs and show bullets instead of the gallery images

    @media only screen and (max-width: 991px){
    .header-wrapper header .container-wrapper {padding: 15px 0;}
    }
    @media only screen and (max-width: 480px){
    .global-header-xstore .page-heading {
        padding-top: 7em;
        padding-bottom: 2em;
    }
    .single-product .product-images {padding: 0px 40px;}
    .single-product .main-images .owl-controls .owl-pagination {display: inline-block;}
    .single-product .images .thumbnails {display: none;}
    }

    If you need any extra features like popup that will appear when you choose options you need additionally customize theme and this is not included in our support. We can help you only with minor CSS customization and provide information about theme options. If you need help with additional customization contact WPKraken team

    1) Use the following code to remove marging below the Product price title
    .single-product-booking .product-side-information-inner .product-price-title {margin-bottom: 0px;}

    Use the following code to reduce the padding above the product price title
    .single-product-booking .product-side-information-inner > div {padding: 30px 30px;}

    2) Use the following code

    .single-product-booking .product-information {width: 30%;}
    .single-product-booking .product-side-information {width: 36%;}

    3) Use WC snippets to remove the Additional Information tab https://docs.woocommerce.com/document/editing-product-data-tabs/

    or use the following code to remove additional info below the short description
    .product-information .product-attributes {display: none;}

    4) There is no such option in our theme. It’s possible only by additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 12:00

    Hello,

    I have checked your purchase code and see that you are using our theme for a few other WP installations. Please, provide me admin panel access to deactivate your theme for the other site and activate it for the new one. Or if you want to use our theme for all these sites you need to buy additional license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 11:54

    Hello,

    If you need to add some additional information on the single product page you can use either custom tab or single product sidebar.
    1) Custom tab. There are 2 custom tabs for products. 1 common tab for all the products (Theme Options > E-Commerce > Single Product > Custom tab title and custom tab content), 1 individual for the every product (go to Products > edit product > scroll down to the 8theme Product Options area > Custom tab & Custom tab content). You can use HTML code there or code generated by Visual Composer, both works fine here.
    2) Single product Sidebar. Go to Theme Options > E-Commerce > Single Product > choose layout with sidebar > Save settings. After that go to Appearance > Widgets > add the Text widget into Single Product Sidebar with all the necessary information.

    If you want any other position of this information it can be implemented only by additional customization. WPkraken team can help you with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 11:43

    Hello,

    Go to Appearance > Menus and try to create the only one menu item with subitems like you have for the last item in your current menu and enable “hide titles” option. If everything works fine with such
    a small menu and does not work when you increase the number of the menu items it means that PHP max input wars is the reason of your problem. Please, make sure that you restarted Apache after changes in php.ini to apply these changes. Also, if your server runs Suhosin then you will also need to increase the following directives in php.ini:

    suhosin.post.max_vars = 8000
    suhosin.request.max_vars = 8000

    Restarting Apache with the new maximum POST variable values should allow you to submit all of your menu item variables and therefore save new menu items.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 25, 2017 at 11:33

    Hello,

    Go to Theme options > Styling > Custom CSS and add the following code

    .wwof-woocommerce #wwof_product_listing_table .quantity {
        opacity: 1;
    }

    Regards

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    Viewing 27,090 results - 27,061 through 27,090 (of 30,391 total)
Viewing 30 posts - 27,061 through 27,090 (of 30,391 total)
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