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Viewing 30 posts - 24,811 through 24,840 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 18, 2017 at 10:14

    Hello,

    You see just code because you did not install Massive Addons plugin that was used for this version and code that you saw is the code of the Massive Addons plugin elements. So, if you want to use this version and the elements of MA that we used for the home page then, please, keep the MA plugin enabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2017 at 14:02

    Hello,

    Provide the IP of our support team member to your hosting provider and he will be able to add it to the white list. You don’t need to make an exception for the whole country.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2017 at 11:45

    Hello,

    Could you, please, create temporary admin panel access to your site and we’ll help you to fix these problems and check why they appeared?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2017 at 11:41

    You are welcome!
    If you love XStore and have something nice to say don’t hesitate to tell about this!
    We’d appreciate if you could take a moment to give us 5-stars on ThemeForest!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2017 at 11:35

    Hello,

    Go to Theme Options > Styling and change some existing custom styles by the following

    .footer-form input[type="email"] {
        background-color: transparent;
        max-height: 44px;
        border: 1px solid #515151;
        padding: 12px 140px 16px 17px;
        width: 100%;
    }
    .footer .footer-submit-form {
        position: absolute;
        right: 0;
        top: 0;
        background-color: #fff;
        font-family: "Open Sans";
        font-weight: 600;
        font-size: 14px;
        line-height: 21px;
        text-transform: uppercase;
        padding: 7px 21px 7px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2017 at 11:23

    Hello,

    IP of the expert who will work on your problem is 176.98.70.175.
    Admin panel access is ok, waiting for the correct FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2017 at 17:25

    Your site looks very cool. Can we add it to our showcase?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2017 at 17:22

    Hello,

    Yes, because you used custom logo for the page and did not change it http://prntscr.com/hnht8o

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2017 at 16:24

    Hello,

    I have checked your site and don’t see any fatal error even when WC plugin is activated http://prntscr.com/hngwvw

    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2017 at 16:12

    Hello,

    The point is that it works from our side and we sent you screenshot in the very first message.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2017 at 12:07

    Hello,

    Then just change the columns. Right column drag and drop to left, left – to right and save changes https://gyazo.com/ff01fed3bf65b2d6b6dfe5cbbd469462 .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2017 at 12:04

    Hello,

    The best solution is to use all the images in one size, I mean you need to choose the optimal size for your image and then use it for all the future images. For example instead of https://shop.johnspratt.co.uk/wp-content/uploads/2017/12/0083E7C1-1600-1600.jpg image use https://shop.johnspratt.co.uk/wp-content/uploads/2017/12/0083E7C1-1600-1600-1-edited.jpg or proportional.

    I have added some CSS code to fix the situation on the grid and added min-height for your product image block but it would better to use normal images.

    .content-product .product-content-image {
        min-height: 300px;
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -webkit-box-align: center;
           -ms-flex-align: center;
              align-items: center;
        -webkit-box-pack: center;
           -ms-flex-pack: center;
         justify-content: center;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2017 at 11:42

    Hello,

    Just edit the page and change the text-align for some elements to right http://prntscr.com/hncr5y

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 14, 2017 at 11:18

    Hello,

    1) I have added custom styles in your custom CSS http://prntscr.com/hncbes
    2) It’s because one image is square, another one – landscape and you did not use hard crop. I have added the following styles to align your images

    .content-product .product-content-image {
        min-height: 270px;
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -webkit-box-align: center;
            -ms-flex-align: center;
                align-items: center;
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 13, 2017 at 17:56

    Hello,

    If al the source images for your products are the different size then there are 2 ways to align the products:
    1) to use the hard crop for the images to make them all in one size
    2) to add custom max-height for your images.

    But the best way to avoid the problem with images is using proportional images. Just edit your images before uploading and use the images with the same size for all the products.

    I have removed the min-width for your images. Check the grid now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 13, 2017 at 17:46

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 12, 2017 at 17:55

    Hello,

    You can upload custom font in Theme Options > Typography > Custom Font http://prntscr.com/hmjzjs . Then you’ll be able to choose it from the drop-down for the elements in Typography.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 12, 2017 at 17:53

    Hello,

    Unfortunately, we don’t have such design for the shop page. It’s possible to implement only by additional customization or maybe you’ll find the special plugin for these purposes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 12, 2017 at 17:49

    Hello,

    You need to additionally customize promo popup option because there is no such feature in our promo popup. Contact WPKraken team, I think they will be able to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 12, 2017 at 12:12

    Hello,

    Try the following code to get the underline for all the subitems (Theme Options > Styling > Custom CSS)

    .menu-wrapper .menu li > a:after {
        left: 50%;
        right: 50%;
        opacity: 0;
        -webkit-transition: all 0.2s linear;
        transition: all 0.2s linear;
    }
    .menu-wrapper .menu li > a:hover:after, .menu-wrapper .menu li.current-menu-item > a:after {
        background-color: rgba(0, 0, 0, 0.2);
    }
    .menu-wrapper .menu li > a:hover:after {
        left: 1.07em;
        right: 1.07em;
        opacity: 1;
    }
    .menu-wrapper .menu li > a:after {
        content: "";
        display: block;
        position: absolute;
        height: 2px !important;
        background-color: rgba(255, 255, 255, 0.4);
    }
    .item-design-dropdown .nav-sublist-dropdown ul > li.menu-item-has-children > a:before {
        content: "\f105";
        font-size: 1rem;
        font-family: FontAwesome;
        position: absolute;
        right: 2.5em;
        top: 50%;
        -webkit-transform: translateY(-50%);
        -ms-transform: translateY(-50%);
        transform: translateY(-50%);
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 12, 2017 at 11:57

    Hello,

    Our theme is not the reason of your problem! Do you have the backup of your site before the plugin update? Can you restore it?

    Also, you have a problem with SSL certificate http://prntscr.com/hmejbe it also can be the reason of your issue.
    There are many other 404 errors in the console when I inspect your site http://prntscr.com/hmeju1 Files exist but server responds with 404. Contact your hosting provider to find out why you have these errors. Reply back one you solve these issues, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 12, 2017 at 11:40

    Hello,

    If you were able to activate theme then everything is fine with your OpenSSL. About other parameters, they are normal on your server. I checked the link that you provided and see that you installed the default red version.
    So, let me know what elements are missing?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2017 at 17:50

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2017 at 16:06

    Hello,

    4) Copy xstore/woocommerce/loop/no-products-found.php fine into child theme and remove unnecessary content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2017 at 14:44

    Hello,

    It’s very strange because new version should not give such issues. Provide me FTP access to your site, I’ll try to update it for you in right way. Also tell me if you have any server cache or maybe CDN?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2017 at 14:39

    Hello,

    1) Yes, if the user clears the browser cookies or does not save cookies he will see the popup again.
    You may try Massive Addons popup http://massive.mpcthemes.net/modal-box/

    2) Unfortunately, Massive Addons Grid Products element does not have link option. You may contact author and leave feature request https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments

    3) Are you talking about this http://prntscr.com/hlzidx Then use the following custom

    .ajax-results .empty-category-block h3 {
        font-size: 18px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2017 at 14:13

    Hello,

    1) We’ll fix position option in next theme update. Unfortunately, plugin does not have the option to customize background with alpha, that’s why use the following code
    #cookie-notice {background-color: rgba(255, 255, 255, 0.6) !important;}

    2) Post can be edited during next 300mins after creation. Then you can’t edit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 11, 2017 at 10:14

    Hello,

    Use the following code in you don’t want to use the option and want to implement everything just by custom CSS
    select, textarea.form-control, textarea, .select2-container .select2-choice, blockquote.style2, .cart_totals, .order-review, .select2-container--default .select2-dropdown, .select2-container--default .select2-search--dropdown .select2-search__field, .select2-container--default .select2-selection--single, .view-switcher .switch-list a, .view-switcher .switch-grid a, .pagination-cubic ul li a, .pagination-cubic ul li span, .sidebar-slider .swiper-entry .swiper-custom-right, .sidebar-slider .swiper-entry .swiper-custom-left, .single-product-booking .product-side-information-inner > div, #product-pager .owl-prev, #product-pager .owl-next, .product-lightbox-btn, .woocommerce table.wishlist_table .product-remove a, .single-tags a, div.fancy-select div.trigger, div.fancy-select ul.options, .carousel-area .owl-prev, .carousel-area .owl-next, .owl-image-carousel .owl-prev, .owl-image-carousel .owl-next, .swiper-entry .swiper-custom-left, .swiper-entry .swiper-custom-right, .sidebar-widget .tagcloud a, .widget_calendar thead th, .widget_calendar tbody td#today, .sidebar-widget.widget_product_categories .widget-title, .quantity.buttons_added span, input[type="text"], input[type="number"], input[type="email"], input[type="search"], input[type="password"], input[type="tel"], textarea {background-color: #8d8d8d;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2017 at 13:31

    Hello,

    Seems this is theme bug. Please, provide me temporary admin panel and FTP access to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 9, 2017 at 13:17

    Hello,

    Have you tried to change that option? Try and let me know where the grey color still is after that. I’ll provide you code to change.

    Regards

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Viewing 30 posts - 24,811 through 24,840 (of 30,391 total)
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