Hello,

Provide the IP of our support team member to your hosting provider and he will be able to add it to the white list. You don’t need to make an exception for the whole country.

Regards

You are welcome!
If you love XStore and have something nice to say don’t hesitate to tell about this!
We’d appreciate if you could take a moment to give us 5-stars on ThemeForest!

Regards

Hello,

IP of the expert who will work on your problem is 176.98.70.175.
Admin panel access is ok, waiting for the correct FTP.

Regards

Hello,

Yes, because you used custom logo for the page and did not change it http://prntscr.com/hnht8o

Regards

Hello,

The point is that it works from our side and we sent you screenshot in the very first message.

Regards

Hello,

The best solution is to use all the images in one size, I mean you need to choose the optimal size for your image and then use it for all the future images. For example instead of https://shop.johnspratt.co.uk/wp-content/uploads/2017/12/0083E7C1-1600-1600.jpg image use https://shop.johnspratt.co.uk/wp-content/uploads/2017/12/0083E7C1-1600-1600-1-edited.jpg or proportional.

I have added some CSS code to fix the situation on the grid and added min-height for your product image block but it would better to use normal images.

.content-product .product-content-image {
    min-height: 300px;
    display: -webkit-box;
    display: -ms-flexbox;
    display: flex;
    -webkit-box-align: center;
       -ms-flex-align: center;
          align-items: center;
    -webkit-box-pack: center;
       -ms-flex-pack: center;
     justify-content: center;
}

Regards

Hello,

1) I have added custom styles in your custom CSS http://prntscr.com/hncbes
2) It’s because one image is square, another one – landscape and you did not use hard crop. I have added the following styles to align your images

.content-product .product-content-image {
    min-height: 270px;
    display: -webkit-box;
    display: -ms-flexbox;
    display: flex;
    -webkit-box-align: center;
        -ms-flex-align: center;
            align-items: center;
}

Check now.

Regards

You are welcome!

Regards

Hello,

Unfortunately, we don’t have such design for the shop page. It’s possible to implement only by additional customization or maybe you’ll find the special plugin for these purposes.

Regards

Hello,

Try the following code to get the underline for all the subitems (Theme Options > Styling > Custom CSS)

.menu-wrapper .menu li > a:after {
    left: 50%;
    right: 50%;
    opacity: 0;
    -webkit-transition: all 0.2s linear;
    transition: all 0.2s linear;
}
.menu-wrapper .menu li > a:hover:after, .menu-wrapper .menu li.current-menu-item > a:after {
    background-color: rgba(0, 0, 0, 0.2);
}
.menu-wrapper .menu li > a:hover:after {
    left: 1.07em;
    right: 1.07em;
    opacity: 1;
}
.menu-wrapper .menu li > a:after {
    content: "";
    display: block;
    position: absolute;
    height: 2px !important;
    background-color: rgba(255, 255, 255, 0.4);
}
.item-design-dropdown .nav-sublist-dropdown ul > li.menu-item-has-children > a:before {
    content: "\f105";
    font-size: 1rem;
    font-family: FontAwesome;
    position: absolute;
    right: 2.5em;
    top: 50%;
    -webkit-transform: translateY(-50%);
    -ms-transform: translateY(-50%);
    transform: translateY(-50%);
}

Regards

Hello,

If you were able to activate theme then everything is fine with your OpenSSL. About other parameters, they are normal on your server. I checked the link that you provided and see that you installed the default red version.
So, let me know what elements are missing?

Regards

Hello,

4) Copy xstore/woocommerce/loop/no-products-found.php fine into child theme and remove unnecessary content.

Regards

Hello,

1) Yes, if the user clears the browser cookies or does not save cookies he will see the popup again.
You may try Massive Addons popup http://massive.mpcthemes.net/modal-box/

2) Unfortunately, Massive Addons Grid Products element does not have link option. You may contact author and leave feature request https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments

3) Are you talking about this http://prntscr.com/hlzidx Then use the following custom

.ajax-results .empty-category-block h3 {
    font-size: 18px;
}

Regards

Hello,

Use the following code in you don’t want to use the option and want to implement everything just by custom CSS
select, textarea.form-control, textarea, .select2-container .select2-choice, blockquote.style2, .cart_totals, .order-review, .select2-container--default .select2-dropdown, .select2-container--default .select2-search--dropdown .select2-search__field, .select2-container--default .select2-selection--single, .view-switcher .switch-list a, .view-switcher .switch-grid a, .pagination-cubic ul li a, .pagination-cubic ul li span, .sidebar-slider .swiper-entry .swiper-custom-right, .sidebar-slider .swiper-entry .swiper-custom-left, .single-product-booking .product-side-information-inner > div, #product-pager .owl-prev, #product-pager .owl-next, .product-lightbox-btn, .woocommerce table.wishlist_table .product-remove a, .single-tags a, div.fancy-select div.trigger, div.fancy-select ul.options, .carousel-area .owl-prev, .carousel-area .owl-next, .owl-image-carousel .owl-prev, .owl-image-carousel .owl-next, .swiper-entry .swiper-custom-left, .swiper-entry .swiper-custom-right, .sidebar-widget .tagcloud a, .widget_calendar thead th, .widget_calendar tbody td#today, .sidebar-widget.widget_product_categories .widget-title, .quantity.buttons_added span, input[type="text"], input[type="number"], input[type="email"], input[type="search"], input[type="password"], input[type="tel"], textarea {background-color: #8d8d8d;}

Regards

Hello,

Have you tried to change that option? Try and let me know where the grey color still is after that. I’ll provide you code to change.

Regards