Don’t enable Defer Render-blocking JavaScript option https://prnt.sc/13DFHMsZjMcJ if the Combine JavaScript Files option is disabled. Either enable both or Combine JavaScript Files only.
Check your site now.
Regards
Olga Barlow
Participant
May 6, 2022 at 17:43
Hello,
Yes, looks like something wrong with the Ajax requests.
I passed your issue to our developers. They will take a look on Monday. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
May 6, 2022 at 15:12
Hello,
We can’t log in to your Dashboard to check the settings that you use. I see a lot of js errors in the console. Please, provide correct WP Dashboard access to check the issue in more detail.
You are welcome.
Strange. Could you, please, provide us with FTP access to your site to check the issue in more detail and fix that?
Regards
Olga Barlow
Participant
May 6, 2022 at 12:02
Hello,
Not sure about this. As a rule, it’s related to all the pages on the site where you do the changes.
Regards
Olga Barlow
Participant
May 6, 2022 at 12:00
Hello,
We are looking for a solution to the existing issue, so we need to make changes to the test. Are you able to create a staging site (full copy of the production) to allow us to proceed?
Regards
Olga Barlow
Participant
May 6, 2022 at 11:34
Hello,
It could be related to browser cache. Browser caches style files and images.
So, sometimes you need to clear the browser cache to apply your changes.
Check now, please. But use images for the banners with the same resolution to make banners the same height and also optimize images using https://imagecompressor.com/ because at this moment size of the source image is too big.
Regards
Olga Barlow
Participant
May 6, 2022 at 11:23
Hello,
Add the below code in addition .product-title + .leanpay_catalog_txt {margin-top: 50px;}
Regards
Olga Barlow
Participant
May 6, 2022 at 11:21
Hello,
We don’t have the option to block the site from viewing from the desktop. So, we need to check what could be the reason that your custom code does not work.
Go to Theme Option > General > mobile optimization option is enabled or disabled? Disable that in case it’s enabled.
Regards
Olga Barlow
Participant
May 6, 2022 at 11:18
Hello,
Ok. Take your time.
Regards
Olga Barlow
Participant
May 6, 2022 at 10:44
Hello,
1) Could you, please, provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you?
2) It’s bad practice to create functions in such files. Because you may get a fatal error “function that already exists” if the file will be called anywhere else.
Regards
Olga Barlow
Participant
May 6, 2022 at 10:42
Hello,
Don’t enable Theme Options > Speed Optimization > Remove Query Strings From Theme Static Resources > keep this option disabled. Because the browser caches the Elementor styles and if this option is enabled then the file does not change the query string to avoid caching.
Regards
Olga Barlow
Participant
May 6, 2022 at 10:35
Hello,
I checked your cart page and don’t see the mentioned field there https://prnt.sc/eLFlRzwYb1s8
Have you sorted out?
Regards
Olga Barlow
Participant
May 6, 2022 at 10:30
Hello,
If you want to make changes in the theme files then copy header.php file to child theme and edit that according to your needs. Don’t make any changes directly in parent theme files because you will lose them after the theme update. Use child theme for any additional customization. But you need to be sure that mentioned code works in general. Did you check if that code works for you with any default WP theme like Storefront or Twenty Twenty-One?
Regards
Olga Barlow
Participant
May 6, 2022 at 10:30
Hello,
If you want to make changes in the theme files then copy header.php file to child theme and edit that according to your needs. Don’t make any changes directly in parent theme files because you will lose them after the theme update. Use child theme for any additional customization. But you need to be sure that mentioned code works in general. Did you check if that code works for you with any default WP theme like Storefront or Twenty Twenty-One?
Regards
Olga Barlow
Participant
May 6, 2022 at 10:21
Hello,
Do you mean you want to disable the slider at all for the mobile and display gallery grid https://prnt.sc/k60NEw7op44d ?
Unfortunately, if you want to use the WPBakery pre-built templates library you need to buy a personal license for the WPBakery plugin. This option is not available for the built-in version of the plugin.
Or what changes do you want to make? Explain in more detail, please. Provide an example for a better understanding. I can’t guide you if I don’t understand what exactly you want to change.
Regards
Olga Barlow
Participant
May 6, 2022 at 10:02
Hello,
Nope, we did not get reports about tags. So, you can try to enable the plugin, add our email 8themes@gmail.com to the list of developers in your Google search console to allow us to check the errors you get there and we’ll try to fix them.
I think that you need to use the content selector that you used while configuring the Infinite scroll plugin.
Regards
Olga Barlow
Participant
May 6, 2022 at 09:56
Hello,
What is the WP Dashboard access? I see that you provided only FTP. But even FTP access is not correct because it goes to an empty directory
So, Provide us with a link to your WP Dashboard, username and password. Also, provide FTP to your WP installation, not to empty directory.
Regards
Please contact administrator for this information.
Olga Barlow
Participant
May 6, 2022 at 09:29
Hello,
Watch this video https://recordit.co/deeaZbk2nI
You can use Duplicate option for the section or copy option. Choose the one you prefer.
There is no option to use the vertical gallery for the mobile unfortunately.
Regards
Olga Barlow
Participant
May 6, 2022 at 09:00
Hello,
Glad to hear that it helped.
Point is that every third-party plugin for shop page building uses the WooCommerce hooks and functions to allow you to build the layout, so it does not create the shop page layout from scratch, it’s also limited as a rule. Anyway, everything depends on the things you want to implement. Could you, please, provide a mockup of the layout that you try to implement to check and maybe suggest you something.
Also, did you try to contact Elementor Pro support to get information about things you want to implement? I suppose they also would give you some advice.
