Single product page item thumbnail images

This topic has 10 replies, 3 voices, and was last updated 2 years ago ago by Olga Barlow

  • Avatar: nixatsnow
    nixatsnow
    Participant
    May 1, 2022 at 21:54

    Single product page item thumbnail images are not all showing
    the issue: https://prnt.sc/cCrEMsp3whaH
    what it should actually and normally should look like: https://prnt.sc/94ruykUK3FWs

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2022 at 08:17

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    Let us know the result.

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    May 2, 2022 at 08:49

    cache plugin is part of the entire hosting companies infrastructure – https://prnt.sc/LwyTKESrBmxk – did not have this issue before on this platform..ever.. plus all woocommerce products, anything AJAX related is excluded from caching.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 3, 2022 at 07:00

    Hello,

    I checked your site and don’t see problem with the gallery https://gyazo.com/e4ea8b9eb9cdf2669d5dbfee0d25be42

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    May 4, 2022 at 19:52

    Hi Olga, it’s frustratingly intermittent and out of 10 clicks on a product, 4 or even 6 of them experince the issue.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 5, 2022 at 15:07

    Hello,

    I have added some custom CSS. Check you try now?

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    May 6, 2022 at 00:08

    Hi, i tried this but it didn’t help when i check it on the real device (for example iphone 13pro max), the image thumbnails on the single product page do not work. so it’s currently commented out.https://screenrec.com/share/3BtvnFEkwA

    Is there a way to show the product image thumbnails on a single product page vertically on mobile where thumbnails take up 20% of the width and rest for the image preview itself?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 6, 2022 at 09:11

    Hello,

    Issue with the lightbox caused by this option of the Elementor https://gyazo.com/64d6ea0a0110b841fdc7325778c0da57
    So, keep it disabled and check.

    There is no option to use the vertical gallery for the mobile unfortunately.

    Regards

    Avatar: nixatsnow
    nixatsnow
    Participant
    May 6, 2022 at 09:28

    sure thing. that sounds good. as far as the vertical galley goes, since that’s not an option without a plugin and dont want any plugins for that as the theme does a good job, as a workaround, is there any way to make the thumbnails 2 rows of 4 or something like that on the mobile?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 6, 2022 at 10:21

    Hello,

    Do you mean you want to disable the slider at all for the mobile and display gallery grid https://prnt.sc/k60NEw7op44d ?

    Regards

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