Hello Jonh,

I think you are missing the topic and none of you were there when I needed you for 3 days when then website was flipped up for unknow reason. Not sure yourself or the other Jon said they would get back to me on that serious issue that occured particalry with the theme, and no ones did. Wich is very sad. Even now your theme is in limbo mode and still the answer is I’ll pass it onto our developers and then full stop.

Nothing personal to none of you fellas, but the product and service very often really sucks John

Here it is

This means your theme has serious issues. From what you all are saying and what I see that there is something that got automatically updated I believe and your template returns to its previouse demo state cutting off everything. This mean the theme looses all design and settings so it is not good anymore, its obsolete, because even if this fixed manually, brought all settings to as it was, as the backup is not hitting up for some reason, this will happens on the next update with something that is inompatible and you have no idea what is it.

This will effect many business as the shop is not in working state and i need to place it under maintenance mode right away as now its a third day and no ones can do anything about it not even bother to reply…

Wonder if there is any update ?

Hello,

Guys the website has been woking fine today, nobody has access to it apart from me and I did nothing to if at all. This late afternoon I checked it up simply opening url and it turned out to be messed up completely. I have no reason to hide anything if it was me, but rather I have contacted you and my host A2 hosting who provide a support right away. After you suggested to restore database, and so we did thereafter nothing happened at all in did not come back to previsous state as by standard it should, also I have notices that WSP Hide login did not work when it happened, but went to wp-admin access right away. Hope page completely have changed too.

Thing is that I have poured quite serious amount of work in this website and its very sad to see sothing like this happening, its very frustrating when nothing can be done – fixed.

We have restored far to the date but its not working, can you please advice something on this as soon as you can?

Its your theme John me and server suppost trying to rewind it but it doesnt work, and as i said I never thouched or activated any child themes but its all mocked up …

Also I have haven’t touched it at all

Yes this is what I mean. Alight then I’l try this thank you Rose

Hello,

Thanks Olga seems all good now.

Hello and thanks for your reply. I just now got time to look at this. Could you please confirm where should I re-upload the file? Where/what file exactly ?

Additionally to the description there is a serious issue with the theam. As you open the product, there is no descrition, you click on buy now the descrition appears but not a cart then you click once more on buy now button it takes you to the cart. Could you please have a look at this ?

Hello,

I just have tried on several different devices and incognito still the same. The top bar left hambuger menu and more button at the bottom right menu is not working. Please check it up once more for me.

Perfect !

Thanks Rose.