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Viewing 30 posts - 31 through 60 (of 66 total)

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Marta

Participant

June 5, 2023 at 08:31

Hi,

in all the product page, the first thing that is loaded is a revslider. Is it necessary? I don’t see any revslider on the product pages…

https://app.screencast.com/PMoFubadN5Nw9

Any page, whether it has images or not, takes a long time to load. Something must be wrong

Thie page for example, https://tarifasoul.com/quienes-somos/ Please see the screenshot:
https://app.screencast.com/uGo0p05FO4HC5

Thanks

#358600 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

June 4, 2023 at 17:06

Thanks Rose, but eh en you clic on a productos tag y have small images (about 150k) the sale happens. For example
https://tarifasoul.com/tienda/accesorios/collares/collar-abejita/

And when you click on any item menu…

#358575 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

June 3, 2023 at 19:22

HI,

my website still work very slowly.
is it normal for an individual product to take 7 seconds to load? Do I have something wrong?
The main page works good , but when you click in a product, it load very very slow. And also, when you clic in any menu item (static block mega menu) works bad.

Thanks

#358512 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 19, 2023 at 18:35

And these slow query? is possible to fix it? it is from et-core plugin

https://app.screencast.com/jjcn3GsAWp4W9

#357272 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 19, 2023 at 17:54

Ok thanks, so there is no possibility to improve the slowness of my website?

#357270 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 19, 2023 at 11:40

Hi!

there are duplicated queries and slow queries

https://app.screencast.com/LGh097jklXrjk

https://app.screencast.com/4Jji1LQi0CIu7

Thanks

#357213 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 19, 2023 at 09:33

Hi Rose,
I have found by query monitor plugin, duplicated queries. One of them is from WordPress core and the other from WooCommerce. As WooCommerce is integrated in Store theme, do you now how can I fix it?

Thanks

#357191 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 15, 2023 at 10:56

Hi, thanks.

Do I have to do anything regarding the template after migrating the domain (e.g. re-activate the licence)?

On the other hand, yesterday I sent a new query to support because there are a lot of errors in the php-error.log file, but the queries have not been logged. Can I somehow send you the file so you can see the errors, because some of them are related to the template.

I look forward to hearing from you!

#356719 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 10, 2023 at 08:45

My php run on 8.1, Could this be the problem?

#356207 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 10, 2023 at 08:37

Hi,

I have changed the domain, what do I have to do with the license? My website run very bad, could it be due to the change of domain?

I can’t fix the problems. My server tells me that the memory limits are fine. Could it be a plugin?

My php run on 8.1, Could this be the problem?

Thanks

#356204 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 7, 2023 at 11:18

Hi, I have talked with my hosting and they said me that the parameters are good…

I am very worried because the site is not working properly. The mega menu (static blocks) only looks good on the main page. Do I have something wrong configured? The same happens with the footer. Or is it because of memory problems?

Thanks

#355827 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 4, 2023 at 15:42

Can I deactivated elementor? may be it is the problem?

#355499 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 4, 2023 at 15:33

Please could you check my website? The backend goes very slowly and the frontend too

#355498 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 4, 2023 at 12:35

Hi,
After talking to my server and checking the technical configuration, everything is fine. It seems that the problem is in a plugin inside the core, the sales booster, which interferes with something. My backend is running extra slow and causing me problems.
I am going to update the core but I would like to know if I have to update the template first and then the core, or first the core and then the template.
Thanks

#355456 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 2, 2023 at 15:20

Ok thank you, I will Take a look to the documentation and contact to my hosting

#355168 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

May 2, 2023 at 12:49

The mega menu (static blocks) doesn’t work well, when you click on an item, it spend a lot of time to open the page.
Please could you have a look into the backend?

Please contact administrator
for this information.

#355135 Copied In reply to: Big problem with back end speed (and frontend too)

Marta

Participant

April 30, 2023 at 17:01

Hi, thanks.

Can I add Language swither into the mobile menu?

#354970 Copied In reply to: language switcher on top bar doesn’t appear

Marta

Participant

April 13, 2023 at 16:11

But the contact us page is not the page where the maps doesn’t work. The page is this:

https://nuevo.tarifasoul.com/tiendas-tarifa/

In the contact page the maps shows well

#353223 Copied In reply to: Google Map for developer purpose only

Marta

Participant

April 13, 2023 at 15:52

Hi, ok

There are two pages with google map, one of them works ok, maybe it has other module (not the google map catorce module)

Thanks

Please contact administrator
for this information.

#353219 Copied In reply to: Google Map for developer purpose only

Marta

Participant

April 13, 2023 at 11:09

Thanks, now it works ok

#353199 Copied In reply to: Error generating instagram token

Marta

Participant

April 4, 2023 at 16:06

Business token

#352303 Copied In reply to: Failed to generating a token creates a private token for me

Marta

Participant

April 4, 2023 at 14:49

Hi, I get this error when I try to generate a new token

https://app.screencast.com/TSmYSv1Gq9XsR

#352289 Copied In reply to: Failed to generating a token creates a private token for me

Marta

Participant

April 4, 2023 at 14:39

Hi, I have the same problem again (it was solved but now appears once again)

Thanks

#352284 Copied In reply to: Failed to generating a token creates a private token for me

Marta

Participant

March 23, 2023 at 17:25

Thank you so much! It was a mistake on my part..

#351032 Copied In reply to: Issues with translations files.

Marta

Participant

March 23, 2023 at 16:45

Hi,

temporary wp-admin access is in the private area.

I cannot translate fake sales popup, and label in the mega menu. In the string in loco plugin appears translated but not in the frontend

Please contact administrator
for this information.

#351024 Copied In reply to: Issues with translations files.

Marta

Participant

March 23, 2023 at 16:39

Hi, I followed the documentation to translate labels and didn’t work

The string are translated in loco plugin but doesn’t show in the frontend

#351021 Copied In reply to: Translate label mega menu

Marta

Participant

March 21, 2023 at 16:14

Hi, the issue has been solved adding that code
Thnaks

#350715 Copied In reply to: out of stock variation swatches color

Marta

Participant

March 20, 2023 at 19:59

I think I made myself not clear,
the color when the product is out of stock is not the same:
I have the color “red” and when the red is out of stock, the swatch turn to light red similar to pink
https://nuevo.tarifasoul.com/tienda/ropa/vestidos-y-kaftanes/vestido-malena-celeste-2/
Thanks

#350640 Copied In reply to: out of stock variation swatches color

Marta

Participant

March 20, 2023 at 10:49

Thank you, and if I update the theme all these custom css will will save or will miss?

#350570 Copied In reply to: product slider hight when variation swatches is activated swatches

Marta

Participant

March 20, 2023 at 10:00

Thanks, its works!

what’s the different between Theme Custom CSS>Global CSS and Additional Custom CSS?
I have put some code in additional custom css…

#350558 Copied In reply to: product slider hight when variation swatches is activated swatches
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Viewing 60 results - 31 through 60 (of 66 total)

Viewing 30 posts - 31 through 60 (of 66 total)

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