Forum Replies Created

Viewing 30 posts - 1 through 30 (of 66 total)
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  • Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you for the information file.
    I will forward these informations to my developer, and if he can fix the problem I definitely will let you know.

    Always a big thank you for your support.

    Regards

    #330933 Copied In reply to: Glitch on mobile is back again after latest update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Unfortunately, it doesn’t work.
    The issue still persists. (I have cleared all caches and also gave a try disabling my cache plugin but nothing works)

    I don’t want to bother you any longer with my problem.

    So I would like to ask you a favor:

    Can you delete the old version file and put back again the new one?
    I know a developer from Codeable and I will ask him to fix my particular case.
    Could you tell me what files he has to work on, and also if you have any suggestions for him.

    I promise not to bother you with this problem again.

    Thank you,
    Regards

    #330876 Copied In reply to: Glitch on mobile is back again after latest update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you for your answer.

    My priority is mobile device (90% of my clients visit my website on mobile)
    So as long as there is no problem on mobile device, that’s ok for me.

    Your solution n.2 (You can enable off-canvas for desktop ) is fine for me,
    so I enabled off-canvas for desktop (and also for mobile of course), but the glitch is still here on mobile.( I cleared all cache)
    It doesn’t work. If it works that’s the best solution for me.

    If the n.2 solution doesn’t work, the solution n.1 is also good for me.(We will upload for you old-version script file to your child-theme)

    I put screenshot on Private area.

    Thank you,
    Regards

    Please contact administrator
    for this information.
    #330804 Copied In reply to: Glitch on mobile is back again after latest update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank for your answer.
    I disabled caching plugin (LiteSpeed cache) and the problem is the same.

    This is not a caching problem because just before to update to the latest version of your theme, I created a clone of my website in another domain name which is on the same server. (so it use the same server cache)

    On that clone website, it is the previous version of your theme 8.2.3
    ( I restored a backup the day before I update to 8.2.4)
    And everything is fine, there is no glitch at all.

    To sum up:
    Clone website: Theme version 8.2.3 → No glitch
    Production website: Theme version 8.2.4 → There is a glitch

    These 2 websites are exactly the same, same plugins and on the same server. The only difference is the Theme version.

    I have added on the Private content area the credentials of my clone website with the theme version 8.2.3
    So, can you please check these 2 websites, and compare them for troubleshooting?

    Thank you,
    Regards

    Please contact administrator
    for this information.
    #330749 Copied In reply to: Glitch on mobile is back again after latest update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you for your quick answer.

    Regards

    #330423 Copied In reply to: Delete unused tables on php my admin database
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    That’s ok , it’s returned as normal now.
    Thank you for your support!

    Regards

    #330125 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank. you for your help.

    I noticed that since you installed and activated the old versions of the theme from the 16th of July, my WP dashboard has slowed down drastically.

    Indeed, I received 2 automatic messages from WordPress saying that they have detected a fatal error with the theme Xstore.

    I received this message 2 times, on 16th and 17th.

    Please see the messages on the Private content area.

    Could you please help and fix the problem?

    Thank you,

    Regards

    Please contact administrator
    for this information.
    #330102 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    I’m trying to delete the previous useless theme versions 8.1.5 / 8.1.6 / 8.2 on my WP dashboard, but I can’t delete it.

    There is an error saying:
    ” Deletion failed: The requested theme does not exist.”

    Do you know how can I delete it?

    Regards

    #330076 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you for your reply.

    I don’t know what happened, but it works perfectly now.
    The glitch just disappears.

    Well, thank you very much for your support and sorry for keeping you checking my site for several days. I really appreciate.

    Now, can I safely delete the previous useless theme versions, and also the previous useless core plugins?
    And keep the latest versions below:
    Theme Version: 8.2.3
    Core plugin: Version 4.2.3

    Regards

    #330043 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you for your reply.

    I’m very sorry for the misunderstanding.

    1/ I changed the sidebar position to TOP and it works. The problem is solved.

    So I checked the next step:

    2/ I changed the sidebar position to OFF-CANVAS + disabled Sticky Sidebar. The problem is back.

    Hope it helps!

    Regards

    #329987 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    I checked and here are my results: the problem is still here.

    1/ Check if the sidebar off canvas on shop mobile will be disabled (like in previous task we sent before)

    I disabled the sidebar for mobile > I turned ON the [ Hide Sidebar For Mobile Devices] toggle button.
    Result: the problem is still here.

    2/ enable mobile canvas but disable sticky sidebar and check again

    I enabled the sidebar for mobile > I turned OFF the [Hide Sidebar For Mobile Devices] toggle button.
    I disabled sticky sidebar > I turned OFF the [Enable Sticky Sidebar] toggle button.
    Result: the problem is still here.

    Hope it helps.

    Regards

    #329848 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thanks for your reply.
    You’re right.
    If I change the Sidebar Position For Mobile to TOP or DOWN, it works fine. No problem.
    But when I change to Off-Canvas, the problem is back.
    ( but I want the Off-Canvas position for my site)

    Regards

    #329842 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thanks for your reply.

    Theme 8.1.6v and 4.1.6v core plugin is working fine.
    There is no problem on mobile.

    #329832 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Unfortunately, now the problem is back. (I have try 2 times and also cleared the cache)

    #329828 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you very much, it helped me a lot.
    It work perfectly now.
    The problem is gone.

    What’s next?
    Is it ok to upgrade to the latest version now?
    Theme: from version: 8.1.5 to version: 8.2.3
    Core Plugin: from version 4.1.5 to version 4.2.3

    Thank you,
    Regards

    #329772 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank your for your answer.

    Before installing the old theme, do I have to delete first the latest theme?
    Also, I’m using the child theme. Do I need to delete it also?
    Also for the core plugin, do I have to delete the old one first?

    Can you please explain the procedure to me?
    (Sorry, it’s the first time I test a rollback)
    Thank you,
    Regards

    #329629 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Usually, when an update comes out, I always wait at least a week or 2 before updating the theme. (in case something goes wrong and you release a patch some days later)

    So it’s possible that when updating the theme, there were already 2 new updates.

    Also, I’m not working on my website every day so maybe the problem was here before the last update in June and I didn’t see it because I was only checking the desktop version on my computer.

    I remember that I have checked my site on mobile on May, and there was no problem at that time.

    The last time I checked on mobile was end of June and I saw the problem appeared.

    So I can say safely say that last version of Xstore that worked fine on the mobile version was the version 8.1.5 / May 03, 2022.

    The versions released after May 03, 2022 may have caused the problem on mobile, but I only realized it on end of June checking the mobile version.

    So, you can compare the version 8.1.5 / May 03, 2022 with my actual version.

    (Is it a way to rollback to the theme version 8.1.5 released on May 03, 2022 ?)

    Hope it can helps.

    Regards

    #329543 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thanks for your reply.

    Unfortunately, I don’t have a staging site, I’ m using the actually website as a kind of staging/testing site because it’s still on production and it is password protected so none of my clients knows about it.

    I was thinking to create a real staging site just before I officially launch my website, but with this problem I cannot launch it because 90% of my clients are using mobile to see my website.

    And as a backup, I only have the last 3 backups (1 backup every day), so I don’t have a backup before the latest update of Xstore, sorry..

    So if you need to do some test on my website, there is no problem, you can do it directly.

    Waiting for your reply,
    Thank you.

    Regards

    #329535 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    I have enabled the default WooCommerce theme Storefront and checked it.
    There is no problem with this theme, everything is smooth and fast.
    (on the other hand the Storefront theme design layout is very ugly and lacks settings. Your Xstore theme is far better!)

    So I tried to replicate my method on mobile, which is: first, click on a product, and then back to the shop page and scroll very quickly up and down, and there is no problem at all.

    When I disable the Storefront theme and enable again the Xstore theme (child theme), unfortunately the same problem comes back again on mobile..

    Can you help me please?

    (I disabled the Storefront theme but it is still under Appearance > Theme.
    You can try by yourself if you need to check)

    Thank you,
    Regards

    #329450 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you for your answer.

    I tried the solutions you gave me but unfortunately the problem still exists.

    1/ I disabled all the third-party plugins (including cache plugins), except xstore core/elementor and woocommerce, and then enabled them one by one to find the culprit but the problem remains.

    2/ I temporarily removed custom CSS inside the Theme Custom CSS of child theme.

    3/ I temporarily removed additional custom php action (add_action) in the functions.php file of child theme.

    Despite all of this, the problem is still here. I have cleared the cache of the browser each time.

    Do you think it has something to do with PHP version or memory limit?
    PHP version is the newest one, PHP8.1.
    And memory limit is quite high, set to 2048M.

    Is there something you can do please?

    Regards

    #329271 Copied In reply to: There is a display problem on mobile screen since the last update
    Avatar: MarkStore
    MarkStore
    Participant

    Thank you very much as always.

    It works fine!

    Regards

    #325337 Copied In reply to: Hide attribute on filter sidebar when filter is active
    Avatar: MarkStore
    MarkStore
    Participant

    Thank you very much.

    It works perfectly now !

    Regards

    #325291 Copied In reply to: Problem with layout in the product category pages: no spacing between products
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    It works fine, thank you very much for your support.

    Regards

    #323870 Copied In reply to: Shop sidebar: I want to hide an attribute from displaying
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    It works perfectly.

    Thank you for your time and your support.

    Regards

    #323063 Copied In reply to: Mobile menu: HTML Block is not displayed
    Avatar: MarkStore
    MarkStore
    Participant

    Thank you for your answer.

    Please find FTP access inside the Private content area.

    Regards

    Please contact administrator
    for this information.
    #323006 Copied In reply to: Mobile menu: HTML Block is not displayed
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you for the answer.
    I will try to reduce products per page, and also make some tweaks with my cache plugin.
    If it doesn’t work, can I contact directly the WPKraken team or do I have to go through your support?

    Regards

    #319078 Copied In reply to: The shop page pagination is very slow (8s)
    Avatar: MarkStore
    MarkStore
    Participant

    Thank you !

    Regards

    #318194 Copied In reply to: Remove loco translate plugin after use or other plugins
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    It works perfectly.
    Thank you very much for your support.

    Regards

    #318100 Copied In reply to: Shop sidebar: background color for attribute title
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    OK, thank you.
    I may clear my browser’s cache.

    Regards

    #318078 Copied In reply to: Product image is not dynamically displayed anymore
    Avatar: MarkStore
    MarkStore
    Participant

    Hello,

    Thank you so much for your quick support, it works perfectly now.

    I saw another problem: on every product pages, I created a button which is sticky at the bottom.(visible only on mobile devices)
    It was fine until now, but I saw a little bug.

    My button is set to fullwidth but when you go to the very top of the page, there is a left margin applied to the button.
    But once you scroll down, it returns to normal fullwidth.

    Can you help me to fix this please?

    Screenshot is on the Private content area.

    Thank you,

    Regards

    Please contact administrator
    for this information.
    #317946 Copied In reply to: Product image is not dynamically displayed anymore
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Viewing 30 posts - 1 through 30 (of 66 total)
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