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Viewing 26 posts - 1 through 26 (of 26 total)

Liya

Participant

October 19, 2022 at 13:31

Thank you for your reply

#336905 Copied In reply to: Shop Sidebar Widget – Search Widget Error Box and Text Size

Liya

Participant

October 19, 2022 at 07:27

Thank you for your reply.

However, we do need to use our caching plugins, we can’t just remove them, they are vital to our website.

Do you mean remove the plugins, whilst inputting the custom theme css code, then turn the caching plugins back on?

#336834 Copied In reply to: Shop Sidebar Widget – Search Widget Error Box and Text Size

Liya

Participant

October 18, 2022 at 13:59

Thank you, you can login and you can debug.

Please find login details attached.

Please contact administrator
for this information.

#336768 Copied In reply to: Shop Sidebar Widget – Search Widget Error Box and Text Size

Liya

Participant

October 18, 2022 at 09:23

Thank you for your reply.

We’ve never had this happen before, so I wanted to check but that makes sense, thanks.

#336740 Copied In reply to: WP Bakery Fails to Update Since Last Xstore Update

Liya

Participant

October 18, 2022 at 08:52

Hi, thank you for your reply.

I have added both lines of code and have cleared the cache, however the issue still persists. We tried it on different devices and browsers but it still seems to appear wrong.

https://snipboard.io/ki0b19.jpg
https://snipboard.io/yn5reO.jpg

#336737 Copied In reply to: Shop Sidebar Widget – Search Widget Error Box and Text Size

Liya

Participant

April 14, 2022 at 15:23

Thank you so much, it works on our end too.

#322036 Copied In reply to: Product Images Are Not Scrolling On Individual Product Page

Liya

Participant

April 14, 2022 at 11:00

Thank you, the code is attached

Please contact administrator
for this information.

#322017 Copied In reply to: Product Images Are Not Scrolling On Individual Product Page

Liya

Participant

April 14, 2022 at 08:40

Thank you
Please se details attached

Please contact administrator
for this information.

#322006 Copied In reply to: Product Images Are Not Scrolling On Individual Product Page

Liya

Participant

April 13, 2022 at 17:12

Yes of course, please see attached.

Thanks for your help.

Please contact administrator
for this information.

#321974 Copied In reply to: Product Images Are Not Scrolling On Individual Product Page

Liya

Participant

April 13, 2022 at 17:10

Perfect, thank you. That fixed it 🙂

#321973 Copied In reply to: Mobile Header Not Showing Correctly – Desktop Menu shows instead

Liya

Participant

March 21, 2022 at 09:56

Hi,

It might be the Safari version, I don’t currently see an update for Safari which is most likely because my macOS isn’t the latest one.

Firefox & Edge scrolling is now working, so is Chrome 🙂
You can consider the issue resolved

Thanks

#320131 Copied In reply to: Text Link Colour Change, Image Zoom and Floating Product Image Glitch

Liya

Participant

March 18, 2022 at 17:21

Thank you

2/ seems to work well on my end too, thank you!
3/ this is what I see on Safari: https://gyazo.com/cd74593572094f8fa85c631b02686343
I have Safari Version 14.1.2 (14611.3.10.1.7)

On Edge & Firefox the image also doesn’t scroll (looks the same as my Safari screenshot above)

4/ Good idea, Thank you I will do that

#319971 Copied In reply to: Text Link Colour Change, Image Zoom and Floating Product Image Glitch

Liya

Participant

March 18, 2022 at 13:46

apologies correction to the WP email

Please contact administrator
for this information.

#319949 Copied In reply to: Text Link Colour Change, Image Zoom and Floating Product Image Glitch

Liya

Participant

March 18, 2022 at 13:00

Oh ok, I see what you mean, I didn’t realise you are getting the code request because of location.

Please see WP and FTP details attached

Please contact administrator
for this information.

#319943 Copied In reply to: Text Link Colour Change, Image Zoom and Floating Product Image Glitch

Liya

Participant

March 18, 2022 at 09:43

Hi, I did provide both WP and FTP access details in my last message. I literally just used the WP password to login 2 minutes ago and it worked correctly.

I’ve attached the details again

Please contact administrator
for this information.

#319919 Copied In reply to: Text Link Colour Change, Image Zoom and Floating Product Image Glitch

Liya

Participant

March 17, 2022 at 16:08

Thank you for your help.
Sorry I will make sure I split topics / questions in the future.

1/ is sorted – thank you

2/ kind of worked but only on Safari and Firefox.
Google Chrome & Edge still show the zoom pop up as well as the further zoom within the pop up. Safari & Firefox have no zoom pop up now.
Any tips on how to fix it on Chrome & Edge?

3/ Since updating point 2 the image scroll now also doesn’t work on Edge; it only works on Chrome.
wp access & FTP access details provided, thank you

4/ I am wanting to edit the footer menu on mobile. At the moment the footer on mobile is the same as the desktop footer and I am not sure where is the option to customise the mobile footer: https://gyazo.com/45ce234659b5819a81b337cc1623d881

Please contact administrator
for this information.

#319858 Copied In reply to: Text Link Colour Change, Image Zoom and Floating Product Image Glitch

Liya

Participant

March 4, 2022 at 11:18

You are the best, thank you so much for your prompt help.
It’s working great on my end as well.

#318929 Copied In reply to: Shop Sidebar Category Hierarchy Not Showing

Liya

Participant

March 4, 2022 at 09:12

Thanks for your help

Please contact administrator
for this information.

#318911 Copied In reply to: Shop Sidebar Category Hierarchy Not Showing

Liya

Participant

March 3, 2022 at 17:19

Thank you, I added the file but the search pop up menu still returns only 4 results.

Only when I hit enter it goes to the results page and shows the correct number of items under that search term.

Is there any way the search pop up can show a few thumbnails but also say the true number of results with a button or something that says, see all?

Here is an example:

4 results in pop up: https://gyazo.com/00aceedeb87333540f9ba6c56ddf9ac3

140 actual results on search results page:
https://gyazo.com/c7556fa4ff754903233f981232cd7adf

#318887 Copied In reply to: Shop Sidebar Category Hierarchy Not Showing

Liya

Participant

March 3, 2022 at 12:53

Thanks for this, where can I find the xstore/js/modules folder to upload the file to?

I have also set up an FTP access, if you still need it I can share this with you

Thank you

#318857 Copied In reply to: Shop Sidebar Category Hierarchy Not Showing

Liya

Participant

March 3, 2022 at 09:34

Thank you for your quick reply & help.
You can login using the details provided.

The website I am working on is the staging website so please go to the staging version using the hosting dashboard.

Please contact administrator
for this information.

#318836 Copied In reply to: Shop Sidebar Category Hierarchy Not Showing

Liya

Participant

February 18, 2022 at 13:20

Thank you so much for your help.
It works on my end too.

#317662 Copied In reply to: Mega Menu Static Block Doesn’t Show at all

Liya

Participant

February 18, 2022 at 13:01

the code is:

Please contact administrator
for this information.

#317657 Copied In reply to: Mega Menu Static Block Doesn’t Show at all

Liya

Participant

February 18, 2022 at 11:59

Because we are working on the staging site I believe you need to go through Siteground to access it.

You can login here: https://www.siteground.com/

You can use the login credentials provided and then go to Sitetools – WordPress – staging and login the staging dashboard through there.

Please contact administrator
for this information.

#317651 Copied In reply to: Mega Menu Static Block Doesn’t Show at all

Liya

Participant

February 18, 2022 at 11:48

Thanks for your help, please see details attached.

Please contact administrator
for this information.

#317648 Copied In reply to: Mega Menu Static Block Doesn’t Show at all

Liya

Participant

February 17, 2022 at 15:40

Thank you but it still isn’t working, even after switching off the dropdown Ajax.

It does exactly the same as before

#317552 Copied In reply to: Mega Menu Static Block Doesn’t Show at all
Viewing 26 results - 1 through 26 (of 26 total)

Viewing 26 posts - 1 through 26 (of 26 total)

Forum Replies Created

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