okay thank you very much.
what about the product archive builder? i cannot edit the layout can you please check my video to see what I mean by the layout not loading correctly.
thanks
okay thank you very much.
what about the product archive builder? i cannot edit the layout can you please check my video to see what I mean by the layout not loading correctly.
thanks
Okay, update, so I was able to fix the header I believe… I had an extra header template that I deleted and I believe it fixed the issue of the header.
so the remaining issues are:
product archive layout error as shown in the video and “hide variable products” when enabled, is not working on the live site (but working in customizer)
THANKS!!!!
Thank you very much for your help. Please check the login again now, it should be fully working.
Also, I have been trying to update the layout (margins/spacing) for the main header on desktop but the changes on customizer are not reflecting on the live site. I have refreshed all caches etc but header problem still persists (header is stuck to the left border of the page and won’t move to the center)
Thank you!
I also included a video in the private area that I’m not sure if it has been reviewed
Can I kindly ask that a human review my support request and not an AI generated response? In my original message and in my reply I have included my full details of my WP login but both in the initial reply and the follow-up reply I was asked to provide these details.
I look forward to your reply, thank you.
Also, this issue is impacting my website functionality and I would appreciate guidance on resolving this.
hello thank you, the login details are in the private content. the site I am giving you access to is a staging site so you are free to change the settings on it.
please see the video in private area.
2 concerns (might be related)
1) Product Archive Builder has error loading correctly
2) variable products are shown in live site but are hidden in customizer when enabling the hide variable products option
I was able to fix the swatch issue by using css and setting the swatch setting in customizer to default, then I used this code to resize the swatches and thankfully it is now working.
The only main issue left right now is the “Archive Products” element. I cant get it to play nice, there is an image that is stuck loading and spaces that cant be deleted. To recreate this try to edit “Archive Products” and you will see what I mean, but the swatch issue is resolved 🙂
Thank you for your help!
So the two issues that we will focus on, are the swatches resizing after clicking. Please see the video below.
The second issue is under Xstore builder, product archive. The layout is unable to be a normal layout. For some reason there is a gap before the first product and then the logo shows up in the middle of the archive.