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Viewing 16 posts - 1 through 16 (of 16 total)
  • Avatar: jo
    jo
    Participant

    Ok thanks a lot!
    It was very useful.

    #408139 Copied In reply to: Request for Assistance with Graphical Issues Following Theme Updates
    Avatar: jo
    jo
    Participant

    Hi,

    1. Ok i will try that way, the bad news is i don’t have a reference of the original since is not visible anymore.

    5. The issue with the header and footer is at the checkout page

    6. I will try to test it

    7. ok thanks

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    #408061 Copied In reply to: Request for Assistance with Graphical Issues Following Theme Updates
    Avatar: jo
    jo
    Participant

    Hello,

    Thank you for your response.

    1. I used to edit the footer in Xstore > Theme Options > Footer, but now I can’t. Something seems to be broken in this path. Please see the attached screenshot.

    2,3. I see these issues are now working fine as well.

    4. I believe I can fix this myself; it’s just missing some images here and there.

    5. I cleared the cache, but as shown in the screenshot, the header and footer are not displaying as set.

    Additionally, I’m experiencing an issue where customers select a quantity (e.g., 5), but at checkout, the quantity automatically changes to 2. This is happening on products with the following ID: – 6549
    – 6554
    – 6597

    In general, can you diagnose the root cause of the recent changes in the website’s design and functionality?

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    #408050 Copied In reply to: Request for Assistance with Graphical Issues Following Theme Updates
    Avatar: jo
    jo
    Participant

    Hello,

    Is this solution using the custom code a viable option?

    If so, would you be able to implement it?

    Thanks.

    Files is visible for topic creator and
    support staff only.
    #401826 Copied In reply to: Exceptions to MOQ Requirements Without Altering Current Settings
    Avatar: jo
    jo
    Participant

    Hi,

    On June 6th, our hosting automatically updated WordPress, plugins, the Xstore theme, and its core. Since then, the issue has reappeared.

    Could you please investigate further and help me find a solution?

    Thank you.

    #398890 Copied In reply to: Feed Error caused by the plugin “XStore Core”
    Avatar: jo
    jo
    Participant

    Alright, I’ll proceed with your instructions. If needed, I’ll get back to you.

    #393952 Copied In reply to: Trouble in Preheader: Issues After Xstore Theme Options Edit
    Avatar: jo
    jo
    Participant

    Hi Luca,

    Great news! I’ve cleared the cache, and everything appears to be working perfectly now.

    Thank you for your patience.

    Best regards

    #390358 Copied In reply to: Header Havoc: Resolving Design Disruption Inside Xstore Editor
    Avatar: jo
    jo
    Participant

    Hi,

    here the details

    Thanks

    Please contact administrator
    for this information.
    #390288 Copied In reply to: Header Havoc: Resolving Design Disruption Inside Xstore Editor
    Avatar: jo
    jo
    Participant

    Hi,

    followed your instructions and disabled caching and CDN.
    Still I see the disrupt header.

    #390266 Copied In reply to: Header Havoc: Resolving Design Disruption Inside Xstore Editor
    Avatar: jo
    jo
    Participant

    Hello,

    I’ve cleared the cache and CDN, but the issues persist. Additionally, I’ve edited a new header, yet the problem remains unchanged.

    Could you please investigate this technical issue further and provide a solution?

    Thank you

    #390259 Copied In reply to: Header Havoc: Resolving Design Disruption Inside Xstore Editor
    Avatar: jo
    jo
    Participant

    Hi,

    cleared cache with WP rocket but I don’t have the premium version in order to use RocketCDN.

    In cloudflare for CDN I have two options:
    1. Custom purge
    2. Purge everything

    I tried custom purge only on the main domain but nothing changed. Cloudflare strongly recommends using single-file (by URL) purging instead of a complete cache purge.

    Should I go for purge everything?

    #390201 Copied In reply to: Header Havoc: Resolving Design Disruption Inside Xstore Editor
    Avatar: jo
    jo
    Participant

    Hello,

    Thank you for your prompt response.
    Despite turning off the Mobile Content Optimization, the issue persists.

    Could you please verify? I have shared the login details.

    Thank you.

    Please contact administrator
    for this information.
    #390185 Copied In reply to: Header Havoc: Resolving Design Disruption Inside Xstore Editor
    Avatar: jo
    jo
    Participant

    Hello,

    I’ve removed the custom CSS code, and now the review widget is back in the editor. However, I’m still unable to see it live.

    I’ve cleared the cache for both the website and the browser, but the issue apparently persists.

    Thanks

    #388447 Copied In reply to: Displaying Reviews on Elementor Pro Template
    Avatar: jo
    jo
    Participant

    Hi,

    just created a profile for you.

    Please let me know if you are able to login.

    Thanks

    Please contact administrator
    for this information.
    #388142 Copied In reply to: Displaying Reviews on Elementor Pro Template
    Avatar: jo
    jo
    Participant

    Hi,

    thanks for you reply.

    I’m reaching out regarding another widget positioned just below the product name in the Elementor template, as indicated in the screenshots I’ve attached.

    I’ve been in the process of creating a new account for you with administrator privileges, but please note that providing an email address is mandatory for this process.

    Please contact administrator
    for this information.
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    #388123 Copied In reply to: Displaying Reviews on Elementor Pro Template
    Avatar: jo
    jo
    Participant

    Wp login

    Please contact administrator
    for this information.
    #279349 Copied In reply to: Unable to sort products order on Homepage
Viewing 16 posts - 1 through 16 (of 16 total)