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Viewing 30 posts - 1 through 30 (of 80 total)
  • Avatar: jnunoalves
    jnunoalves
    Participant
    May 13, 2018 at 13:11

    Tks very much! It worked perfectly.

    Would be possible to change the standard labels for those messages as well?
    For instance, I would like to have the following messages:

    “In Stock – Dispatch Next Day”, instead of “In Stock”
    “In Stock – Dispatch Next Day”, instead of “In Stock (can be back ordered)”
    “Back order – Dispatch in 7 days”, instead of “Available in backorder”

    Thanks in advance

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    April 27, 2018 at 22:17
    Avatar: jnunoalves
    jnunoalves
    Participant
    May 29, 2017 at 15:56

    With the restore, the password became invalid.

    New password below

    Please, contact administrator
    for this information.
    Avatar: jnunoalves
    jnunoalves
    Participant
    May 29, 2017 at 15:10

    Hello Again,

    I’ve restored the backup and the site went back to Saturday status with old version of Legenda.

    I’ve updated to 3.2 and I’m back where we started with checkout not working.

    I did as you said,I’ve activated the standard WP theme and then activated again legenda 3.2.
    First try I followed the red instructions, clicked not now, but opposite to what is said, I didn’t have to activate the theme with the code, it was active. The site look kept good but checkout page was still not working.

    After that I repeated the process, but during the activation process, I clicked continue and then I skipped all next steps (when possible). Again the look kept good but checkout page still not working.

    Can you please check what’s wrong? I haven’t touched any plugin recently and when I’ve installed 3.2 earlier today and reset setting, checkout issue was solved, so it seems that is related with some setting in 3.2.

    Tks in advance

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    May 29, 2017 at 13:51

    I got a setup wizard where I clicked continue and I should instead click skip. Is this the reason?
    It’s the first time that I got the setup wizard.

    Yesterday when I installed 3.2, I copied the folder legenda from my computer and overwritten all files in the existing Legenda, when I FTPed. This is the normal way to install, correct?

    As I didn’t have any changes (except the update) in the last 2 days, it will be safe to restore both file system and database from Saturday, correct?

    Tks

    Avatar: jnunoalves
    jnunoalves
    Participant
    May 29, 2017 at 13:25

    Shall I request a restore where from Saturday? Before I installed 3.2…

    Avatar: jnunoalves
    jnunoalves
    Participant
    May 29, 2017 at 13:22

    Basically it seems that I lost all theme options, where I had defined colors, fonts, favicon, logo, etc.

    Is it possible to recover?

    Avatar: jnunoalves
    jnunoalves
    Participant
    May 29, 2017 at 13:08

    Hi,
    I just enabled custom css but nothing changed.

    I’ve limited access at the moment. Can you please check?

    Tks in advance

    Avatar: jnunoalves
    jnunoalves
    Participant
    May 29, 2017 at 12:36

    Hi,

    It was working with a different theme and now that I activated again Legenda, checkout page is working but I lost all configurations that I had. My site is a mess!!!

    What can be done? Can I recover my settings? Custom CSS?
    If you need you can login with the account provided in the initial post.

    Thanks in advance

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    September 25, 2016 at 12:44

    Hello,

    Details below.

    No, the only file changed is related with the text for upsells.

    Regards

    José

    Please, contact administrator
    for this information.
    Avatar: jnunoalves
    jnunoalves
    Participant
    September 18, 2016 at 11:34

    Hello,

    The issue is not that the tab doesn’t display, is just not possible to write in the text box.

    Long time ago I had the problem of the tab not being visible but it was due to the checkbox (enable reviews) in the products page that wasn’t checked. Also in the database it was visible (wp_posts where post_type=’product’ and comment_status != ‘open’).

    Last time, I’ve tried to compare 2 products, one that is possible and another where is not, and didn’t find any difference in terms of attributes both in wp_posts and wp_postmeta
    At this moment I’m not even capable of finding a product where is possible to write reviews.

    In woocommerce these 3 options are enabled:
    Product Ratings Enable ratings on reviews
    Ratings are required to leave a review
    Show “verified owner” label for customer reviews

    Regards,

    José

    PS. You can close all my other tickets if it helps.

    Avatar: jnunoalves
    jnunoalves
    Participant
    September 4, 2016 at 13:25

    Hello Again,

    I’ve reverted to 3.0.2 Legenda and the issue with the cart is solved.

    So my question with the reviews is still open and I’d like to know what has to be done to update to 3.0.3 or shall I keep with 3.0.2 due to the issue with the cart.

    Regards,

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    April 4, 2016 at 13:56

    Hello,

    OK. I’ve seen your screenshot.

    At the moment we have a lot of traffic coming from mobile. Even though I (personally) believe that is kind of obvious that you have to select size and colour, for many users might not be so obvious. There is nothing that can be done for mobile users?

    Few days ago, when I was checking this issue (on desktop), I’ve a got a red message (I don’t know why I got it only once) on top of simple product page, saying that I had to make my choice. But then again, I couldn’t manage to get to that message again.

    It looked more obvious, a red message, warning that you are obliged to select your size/colour, when you click add to cart without those options selected.

    What can be done?

    Thank you

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    April 4, 2016 at 12:39

    Hi,
    At the moment I’m on my smartphone. I’ve cleared cache and I’ve purged cache of my CDN.
    Still I don’t notice any difference.

    Can you please check the behaviour?

    Tks

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    April 4, 2016 at 10:35

    As requested

    Please, contact administrator
    for this information.
    Avatar: jnunoalves
    jnunoalves
    Participant
    October 12, 2015 at 20:31

    It’s perfect. Tks. You can close this topic.

    Avatar: jnunoalves
    jnunoalves
    Participant
    October 11, 2015 at 21:39

    Hello Eva,

    I’ve just created the category NEW.

    Below the credentials

    Tks in advance

    José

    Please, contact administrator
    for this information.
    Avatar: jnunoalves
    jnunoalves
    Participant
    October 6, 2015 at 14:12

    Hello,

    Corresponds means that I have to replace 2 by the name of the menu? Or corresponds means that it will change all top level menus items to red?

    I want all the top level menus to be as they are at the moment and the new one “NEW” to be created to be red.

    Thanks

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    October 6, 2015 at 13:02

    Hello Eva,

    And there is not workaround? Only option is to create a category NEW? That is not practical.

    Luckily I know how to assign/remove products to a new category directly in the database, still it will take some work. Other customers without database knowledge that would need to add every month 50 or 100 products to the category and then need to remove again after one month, will lose a lot of time.

    Regarding the menu “NEW” I would like to create it with a different font color, let’s say RED to draw customers attention. Can I do it? Custom CSS?

    Thanks

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    October 6, 2015 at 08:26

    Hello,

    Did you understand my question?
    You answer seems related with creating products (where I don’t need help), marking them as new (where I don’t need help) and displaying them in one block of a page (that I don’t need).

    What I need is to use those products marked as new, in a menu. Like I can have a menu for a brand, or category, I would like to know how to have a menu based in the tag “new”.

    Thanks in advance.

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    October 1, 2015 at 18:53

    OK you can close. Tks

    Avatar: jnunoalves
    jnunoalves
    Participant
    September 30, 2015 at 08:50

    Hello Jack,

    It seems good now.
    In futures updates of Legenda do I have to re-edit those files?

    Thanks

    José

    Avatar: jnunoalves
    jnunoalves
    Participant
    September 29, 2015 at 12:23

    please check

    Please, contact administrator
    for this information.
    Avatar: jnunoalves
    jnunoalves
    Participant
    September 29, 2015 at 12:05

    Please find the credentials below

    Please, contact administrator
    for this information.
    Avatar: jnunoalves
    jnunoalves
    Participant
    September 28, 2015 at 22:08

    According to what I could understand the issue is related with forms HTTP in the checkout.

    I really have difficulties to understand and solve this issue even after reading the links you sent me.

    screenshot:
    http://postimg.org/image/smmylygoz/

    Can you help?

    Avatar: jnunoalves
    jnunoalves
    Participant
    September 28, 2015 at 22:02

    OK. It’s working. You can close tks.

    Avatar: jnunoalves
    jnunoalves
    Participant
    September 28, 2015 at 10:32

    Please this is urgent!!

    Avatar: jnunoalves
    jnunoalves
    Participant
    September 28, 2015 at 06:41

    You can login with the credentials below.

    Please, contact administrator
    for this information.
    Avatar: jnunoalves
    jnunoalves
    Participant
    July 18, 2015 at 18:04

    Ignore this. I solved it. You can close

    Avatar: jnunoalves
    jnunoalves
    Participant
    July 18, 2015 at 16:41

    Additional information…

    I’m having an issue with coupons, that don’t exclude products on sale and it was recommended by you “Concerning the coupons the same issue persists with default WordPress theme too and you have to contact Woocommerce support”.

    I went to appearance and changed theme to “twenty fourteen” (I believe that is one of the wordpress defaults themes). When I went back to Legenda, I got this error.

    What can I do?

    Thank you

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Viewing 30 posts - 1 through 30 (of 80 total)
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