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Add to Cart Button - by jnunoalves - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 8 years ago ago by Eva Kemp

jnunoalves

Participant

April 2, 2016 at 18:09

Hi,

At the moment the add to cart button is always visible when we are in the single product page.

Before it was necessary to make the selection of variations (size/colour) and then the button would show.

Other option would be that when the user clicks add to cart, it shows a warning that the variations must be selected.

Can you please let me know how to make one of this 2 options available?
I have my site live and I feel that the conversion rate dropped due to this fact.

Kind regards,

Jose

#119806 Copied Theme version: 2.11 WooCommerce version: 2.5.5

7 Answers

Eva Kemp

Support staff

April 4, 2016 at 09:25

Hello,

Your site isn’t accessible.
Please check if the link is correct and provide us with WP admin credentials.

Regards,
Eva Kemp.

#119872 Copied

jnunoalves

Participant

April 4, 2016 at 10:35

As requested

Please, contact administrator
for this information.

#119890 Copied

Eva Kemp

Support staff

April 4, 2016 at 11:54

Hello,

I’ve re-activated the theme and now warning is shown when hovering “Add to Cart” button.
Clear browser cache and check.

Thank you.
Regards,
Eva Kemp.

#119910 Copied

jnunoalves

Participant

April 4, 2016 at 12:39

Hi,
At the moment I’m on my smartphone. I’ve cleared cache and I’ve purged cache of my CDN.
Still I don’t notice any difference.

Can you please check the behaviour?

Tks

José

#119923 Copied

Eva Kemp

Support staff

April 4, 2016 at 13:47

Hello,

Please check the site on desktop view. When you hover Add to Cart button the warning will be shown:
http://storage7.static.itmages.com/i/16/0404/h_1459774027_8893972_45c7c75e2e.png

Regards,
Eva Kemp.

#119943 Copied

jnunoalves

Participant

April 4, 2016 at 13:56

Hello,

OK. I’ve seen your screenshot.

At the moment we have a lot of traffic coming from mobile. Even though I (personally) believe that is kind of obvious that you have to select size and colour, for many users might not be so obvious. There is nothing that can be done for mobile users?

Few days ago, when I was checking this issue (on desktop), I’ve a got a red message (I don’t know why I got it only once) on top of simple product page, saying that I had to make my choice. But then again, I couldn’t manage to get to that message again.

It looked more obvious, a red message, warning that you are obliged to select your size/colour, when you click add to cart without those options selected.

What can be done?

Thank you

José

#119945 Copied

Eva Kemp

Support staff

April 4, 2016 at 14:24

Hello,

That feature was modified in the recent Woocommerce update. It’s not the theme configuration.
If you activate other theme you’ll see the same warning when hovering the button.
If you want to get old functionality you have to contact Woocommerce support.

Regards,
Eva Kemp.

#119949 Copied
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