JJ

Hi Olga,

Thank you the mobile site is no longer showing two headers. however AMP still not working.

I have recreated account please try if this works. If not please kindly advise what may be blocking access I am using bluehost and there does not seem to be any configuration blocking access

Hi Olga,

Unfortunately we do not have any filters with regards to blocking IP.

Are you able to first amend the double header issue through WordPress access?

I will try to disable and re-enable the AMP plugin and see if that works?

Previously it did show AMP and i edited the footer text and saved before it became back to non AMP page. or if there is any further troubleshooting steps I may take on my part with regards to AMP?

Hi we do not have IP blocking for ukraine, however I have turned off cloudflare firewall for all temporarily. please try.

If not can you advice any other steps to access?

Thank you

Hi there,

Please see private content.

Thank you

Hi any help??

Hi there,

Please advice if it is now safe to update Jetpack Plugin? (Have Jetpack fixed the errors?)

Thanks

Hi, we have tried disable wprocket , clear cache, clear cloudflare cache still the same.

please advice https://snipboard.io/1iApMq.jpg

Hi,

Thank you a lot for helping with point 1 , 2.

I have some further questions,

1) Under Xstore Speed optimization, I see Font awesome is turned off, however under Gtmetrix it still shows a fa font loading through massive panel (is this font awesome?)

2) Under Xstore speed optimization, there is a “Remove Query Strings From Theme Static Resources” turned on, as I have WP rocket running, is this right to turn on or off?

3) There is still a total of 10 fonts loading from my site, is there anyway we can further reduce this to improve loading time?

4) Is there anyway we can reduce “non cookie-free” components, as seen from Gtmetrix, other than facebook / google analytics there are some components mainly the logo as well as rev slider – please kindly see the image.

5) Is there a recommended plug in for fb chat integration? I previously used the official fb chat plugin and it caused a severe increase in page loading time, thereafter i switched to get button but its not live chat, also alot of dns lookup. Please advice.

Thank you for your help.

Hi thanks for the detailed explanation.

I am trying to follow the wishlist setting that you said but clicking anything on the drop down menu for the icon remains stuck at (object object) please see screenshot. please advice?

2) I have not edited anything from the preset theme, which would mean it is using google font by default, can you advice how we can amend this to prevent any usage of google font, or to host the font locally? thanks

Hi,

Thank you.

Can you please advice how can we remove google fonts and unnecessary fonts from the theme?

Removing google fonts on massive panel did not work.

Also please advice if my site needs awesome font support?