Okay, it seems to be working now https://www.skinsense.co.uk/

It looks like you have to actually go in and edit the page to make it work so I copied the banner from the test page to the live homepage.

Sorry for all the emails. I was getting desperate. Hopefully this will stay working now but i’ll let you know if i have any more problems.

thanks for your help

Are you saying i need to do Purge Cache – see cloudflare page … https://prnt.sc/vv9se4

Will this keep happening? Is there a way to fix this with your theme?

I don’t actually know what to do. Can you help? It’s really urgent now.

Thanks,

check the test page https://www.skinsense.co.uk/banner-test/

Have a look here too https://prnt.sc/vv9lwq

Any luck ?

My client is getting very concerend that we can’t fix somethng that appears quite simple and I’m worried i might lose them. it’s been like this for more than a day now so i really want to find a solution. Right now we can’t edit any of the pages because of this probem, so it’s really quite urgent as they advertise on TV.

Can you try doing some tests on the test page, or the test website i set up. that might help find a solution.

Thanks,
Giles

Also, i am seeing this message all the time but i have already updated …

This theme version requires the following plugin XStore Core to be updated up to 3.2 version. You can install the updated version of XStore core plugin:

I really need a fix for this. It’s very urgent

Hi, I don’t really understand how to do this. Can you help?

Also, i am using other themes (Jupiter X) with Elementor and I don’t have any problems with these, which might suggest it’s this particular theme. I also noticed this problem using other elements, not just this slider.

I’m only telling you this so it hopefully helps diagnose the problem.

I also set up a testing site if you want to test anything first.

I mean to say, this one is quite urgent, so it would be great if I could get a quick reply soon ish.

thanks

Sorry, ignore that, it’s under the ‘marketing’ tab !

hi, i can’t change the theme as this is a live website so i’m not sure if this would work .

The email address we need to use is in the private area. I already sent it but i’ve added it again . this is the email that’s used for their paypal username.

thanks – i’ll try this

okay, thanks I’ll try that.