Replies by gcl | 8theme forum

Forum Replies Created

Viewing 30 posts - 1 through 30 (of 48 total)

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gcl

Participant

July 2, 2024 at 09:26

Thank you

#402699 Copied In reply to: Promo text cannot be removed from the header builder

gcl

Participant

July 1, 2024 at 09:44

If I remove this code and use a plugin like Code Snippets to add the code would this work if I updated the Theme?

Would it be possible for you to send me the functions.php like it should be for the site not to break? I will upload this to the site and then update. I can then add the custom code using Code Snippets plugin.

#402518 Copied In reply to: Promo text cannot be removed from the header builder

gcl

Participant

June 28, 2024 at 17:18

I’m very disappointed with the response time, I’ve just had to restore a backup because of how long it took. Please check attachment I upgraded to this version of the theme and it bricked the site.

Files is visible for topic creator and
support staff only.

#402271 Copied In reply to: Promo text cannot be removed from the header builder

gcl

Participant

June 28, 2024 at 15:26

Please can you attend to this issue as a matter of urgency.

#402254 Copied In reply to: Promo text cannot be removed from the header builder

gcl

Participant

June 28, 2024 at 14:01

I have tested the ftp settings in private and it works on my end.

Please contact administrator
for this information.

#402231 Copied In reply to: Promo text cannot be removed from the header builder

gcl

Participant

June 28, 2024 at 13:07

See private area

Please contact administrator
for this information.

#402216 Copied In reply to: Promo text cannot be removed from the header builder

gcl

Participant

June 28, 2024 at 12:22

Thanks, I cleared the cache and it’s fine. I just updated to the latest update you posted but the site is no longer functioning.

I cannot access the front or backend.

Please contact administrator
for this information.

#402202 Copied In reply to: Promo text cannot be removed from the header builder

gcl

Participant

June 28, 2024 at 11:31

Thank you, I can see the promo text is removed however, I can’t see the promo text as an option to add elsewhere to the header.

The bottom header once resized cannot be fully expanded to the last block as can be seen in the screenshot.

#402193 Copied In reply to: Promo text cannot be removed from the header builder

gcl

Participant

June 11, 2024 at 13:58

Hi,

Thanks for the response.

You asked that I disable AMP, I already know there is no issue when AMP is disabled. The issue occurs when AMP is enabled so what you’ve stated is what we already knew.

Do you want me to enable AMP again so you can look into why this isn’t functioning properly?

#399258 Copied In reply to: Website not loading correctly on mobile – IOS & Android

gcl

Participant

June 11, 2024 at 10:29

It works fine without XStore AMP but I would like AMP to be enabled.

What can be done to get AMP working correctly?

#399217 Copied In reply to: Website not loading correctly on mobile – IOS & Android

gcl

Participant

June 10, 2024 at 15:53

Hi, I have deactivated this, but if we want it enabled why would this happen?

#398969 Copied In reply to: Website not loading correctly on mobile – IOS & Android

gcl

Participant

January 27, 2024 at 10:07

Sorry, my fault. Please try again with same credentials.

#381382 Copied In reply to: AMP Site not working correctly on IOS, possibly other devices too

gcl

Participant

January 27, 2024 at 00:07

Hi,

Please see private area.

Thanks

Please contact administrator
for this information.

#381361 Copied In reply to: AMP Site not working correctly on IOS, possibly other devices too

gcl

Participant

January 26, 2024 at 17:17

For now I have deactivated wp rocket because customers can’t use the site properly, it seems the site is changing between amp and non amp. Please see video in private content, when selecting a product category it then loads up the product without clicking it, then in the final video you can see the product can not be added to the cart and the add button just keeps loading.

Please contact administrator
for this information.

#381352 Copied In reply to: AMP Site not working correctly on IOS, possibly other devices too

gcl

Participant

January 25, 2024 at 11:35

I have disabled the CDN and also disabled the “Mobile Optimization”. I am trying to “Load Javascript Deferred” however, when I do this the same issue occurs and when clicking a category is goes onto a product page. Is there any javascripts I could exclude so that this doesn’t happen?

Please contact administrator
for this information.

#381218 Copied In reply to: AMP Site not working correctly on IOS, possibly other devices too

gcl

Participant

January 25, 2024 at 11:25

Perfect, working fine now thank you.

#381214 Copied In reply to: SKU shows up twice when adding product to the cart

gcl

Participant

January 25, 2024 at 10:11

This is working now, thank you.

#381200 Copied In reply to: Strange Borders showing up on header and some product pages

gcl

Participant

January 24, 2024 at 16:34

Hi,

I have previously cleared the cache of the CDN and server however, this did not resolve the issue and I have just cleared it again but no change.

#381138 Copied In reply to: Strange Borders showing up on header and some product pages

gcl

Participant

January 24, 2024 at 16:31

Please see private content

Please contact administrator
for this information.

#381134 Copied In reply to: AMP Site not working correctly on IOS, possibly other devices too

gcl

Participant

November 8, 2023 at 12:40

Please see private content.

Please contact administrator
for this information.

#373017 Copied In reply to: Title not changing when clicking on different categories

gcl

Participant

November 1, 2023 at 17:51

Please see private content

Please contact administrator
for this information.

#372249 Copied In reply to: Title not changing when clicking on different categories

gcl

Participant

October 5, 2023 at 14:00

On the default Woocommerce theme it does not show the full product name it only shows the Child product, with Xstore it shows the Grouped product > Child.

#369468 Copied In reply to: Child products are still browsable – How to completely hide

gcl

Participant

October 5, 2023 at 12:42

This worked. Thank you.

So back to my original issue, when I open the basket I can see the products but clicking on them goes to the child product instead of the grouped product.
The child products are all hidden but they still show when a user clicks on the link. Is there a way to stop child products being viewed and also when they click on the products in the basket it goes to the main grouped product page.

Please contact administrator
for this information.

#369459 Copied In reply to: Child products are still browsable – How to completely hide

gcl

Participant

October 5, 2023 at 11:34

Hi,

I need a bit of help regarding the main and child theme. As you correctly mentioned I used the main theme and thought I had lost all of my settings, due to this I made changes to the main theme but now the child theme seems to be affected as I don’t have the product category list on when browsing the catalogue. Is it possible to reset the settings on the main theme so that the child theme is showing correctly?

Please contact administrator
for this information.

#369446 Copied In reply to: Child products are still browsable – How to completely hide

gcl

Participant

October 4, 2023 at 15:39

Thank you, this is working now. I will compare the two themes and show the difference relating to my initial question.

#369359 Copied In reply to: Child products are still browsable – How to completely hide

gcl

Participant

October 4, 2023 at 13:44

Hi,

I tried changing the theme, but when changing back to xstore my settings have all gone. Luckily I have a backup stored somewhere else. Can you let me know which files I need to restore so that I can restore all my previous settings?

#369347 Copied In reply to: Child products are still browsable – How to completely hide

gcl

Participant

October 4, 2023 at 10:04

It shows the child but no link. Is it possible to link to the grouped product?

#369306 Copied In reply to: Child products are still browsable – How to completely hide

gcl

Participant

September 26, 2023 at 16:22

Thanks a lot. It’s sorted.

#368626 Copied In reply to: I can’t remove the wishlist from the product pages

gcl

Participant

December 14, 2022 at 13:49

Perfect, this work great. Is the a way to do this will the sales booster (fake sales) too?

#341452 Copied In reply to: Upsell/Cross Sell/Sales Booster sales title length not readable

gcl

Participant

December 14, 2022 at 13:05

Please see private content

Please contact administrator
for this information.

#341446 Copied In reply to: Upsell/Cross Sell/Sales Booster sales title length not readable
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