Thanks for the support! My topic “the footer is not shown on our website after the recent update” has been successfully resolved.

Thanks, Jack. May I know how that happened? I’m certain we hadn’t touched that recently.

Your IP has been added to the trusted list.

Hi Jack,

Thanks for the update and your assistance on this issue.

I followed your instructions, used the plugin, and purged everything on Cloudflare. The scrolling functionality now works perfectly.
I will let you know if I encounter any further issues with the new theme update.

Hi Jack,

I appreciate your follow-up, but your response has unfortunately not resolved any of the critical issues I’ve reported. Given the significant time difference between Europe and the US, our repeated back-and-forth communications without a real resolution are becoming increasingly detrimental to our business operations.

To reiterate clearly:

The Single Product Tabs issue is not isolated; it universally affects all product pages. A temporary CSS fix for a single tab is insufficient and does not address the core problem.

The “All Departments” menu, Product Categories selection, and the auto-suggestion feature in the search bar remain broken. Disabling the plugin you referenced (https://prnt.sc/VTlLHX2q9smw) was one of the initial troubleshooting steps I completed before even opening this ticket, and I confirmed once again that disabling this plugin has no effect—these issues persist.

In addition to the previously reported issues, product images on all product pages have now stopped displaying entirely, further exacerbating the critical impact on our site’s usability and functionality.

Given the severity and urgency of these issues—which clearly started immediately after updating to version 9.5—I kindly but firmly request:

Immediate escalation of this ticket to a senior technician who can thoroughly investigate and address these problems.

If a prompt and effective resolution cannot be provided urgently, assistance in safely reverting our website to the last stable version (9.4.x) before these critical issues began.

Your immediate attention to this matter is crucial and highly appreciated.

Hello Jack,

Thank you for your reply, but I am disappointed by the response. As clearly mentioned, the issue is occurring universally on all product pages and specifically relates to the “Single Product Tabs” feature.

To reiterate:

After updating to Xstore theme version 9.5, the “Single Product Tabs” section (which includes WPBakery content like the Full Description and Reviews tabs) is not displaying. I had to move the Full Description out of Tabs, but reviews are NOT shown and can not be removed from Tabs.

This issue isn’t isolated—it consistently appears across all product pages.

The troubleshooting steps I’ve already performed include clearing caches, verifying/updating plugins, manually re-uploading theme files, and checking WPBakery settings and shortcodes.

Given the critical nature of this issue and the extensive troubleshooting already performed, I kindly ask that this matter be escalated immediately to a senior support specialist. It’s essential that this issue be addressed promptly and accurately to avoid further unnecessary delays.

Thank you for your understanding and prompt action.
Best regards,
Farhad Arvin

Here you are!

Thank you for your reply.

I must admit I am quite confused. How could you have edited the header content if you are now asking for the URL and WP-Admin access? The website in question, as mentioned before, is gobee.io — this has been clearly stated from the beginning of our conversation.

Additionally, I find it very inconvenient to wait over 24 hours for a response that unfortunately does not address the issue and appears to show very little attention to the details I have already provided.

I would appreciate it if you could review the full thread carefully and provide a more effective solution without further delays.

Here you go:

https://we.tl/t-xDYaPxv4v2?utm_campaign=TRN_TDL_05&utm_source=sendgrid&utm_medium=email&trk=TRN_TDL_05

Im also trying to copy/paste Xstore elements but I get this error message:
Live Paste feature is not allowed right now, because you didn’t copy any section before. You can find nice looking sections here: https://xstore.8theme.com/widgets/

Thank you for checking this!

I found wc_feature_woocommerce_brands_enabled in database changed it to yes.

Login info

I featured the subscription product, but it doesn’t appear on the cart page.
https://imgur.com/a/4H9axkK

Thanks for testing this. I forgot to say the issue is with the backend editor.