I’ve just created an account with the username “eva” and logged in successfully.
After you creating account are you logged in via this link http://hispanicagourmet.com/mi-cuenta/ ?
How to create custom.css you can watch here (it for Legenda theme but the process is identical).
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 19:44
Hello @gohji,
That number shows how many items are in the cart. To disable it go to Theme Options > General > Show products in cart count on the favicon > Off.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 19:39
Hello,
Please try to disable “Ajax “Add To Cart”” in Theme Options > Single Product Page and check the button again.
Concerning the categories menu, unfortunately there is no drop down option as for the main menu.
Sorry.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 19:24
Hello,
I’ve updated the Visual Composer and Essential Grid plugins.
Please clarify if you changed the original theme files.
If so, what changes have you made?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 19:20
Hello,
To change “Add to cart” text color add this code into custom.css file:
a.btn.border-grey.product_type_simple {
color: red !important;
}
Replace the color value with yours.
How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is identical).
Please clarify your issue with css and provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:53
Hello,
Please provide us with a link to your site as well.
Also describe your problem with Register page with more details. Are you getting any errors when inserting a username?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:48
Hello,
Please provide us with wp-admin panel and FTP credentials in Private Content.
Please provide us with FTP and wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:43
Hello,
Please update the theme to the latest version 1.4. In the theme package you’ll find new versions of plugins that are located in royal/framework/plugins directory.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:27
Hello,
We provide support only for one site that uses our theme. If you want to get support for all your sites you need have separate license for them.
What website should we install the theme for?
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:23
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:19
Hello,
Please provide us with a link to your site and wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:16
Hello,
I’ve added the following code into custom.css file to fix the issue with testimonials slider in footer:
div#owl-testimonials {
display: block;
}
Concerning the counter issue, have you made any changes in the original theme files?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:12
Hello,
You can change map size with the code in custom.css file. To create it you need rename default.custom.css to custom.css via FTP in wp-content/themes/royal directory and enable the file in Theme Options > Custom CSS.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:09
Hello,
Please provide us with wp-admin panel credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 18:08
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 17:37
Hello,
Unfortunately we can’t guarantee full compatibility of 3rd-party plugins with the theme.
If the plugin author provides you with some solution or hooks that need to be implemented in the theme we’ll try to resolve it.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 17:17
Hello @bryantaa,
That message won’t affect your site work. Please don’t worry.
Concerning the cart issue please provide us with wp-admin panel and FTP credentials in Private Content.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 17:15
Hello,
Could you please show a screenshot what symbol you want to modify?
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 17:04
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 17:03
Hello,
Try to disable “Ajax “Add to Cart”” in Theme Options > Single Product Page.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 16:59
Hello,
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send current version to you. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of the plugin has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 16:57
Hello @ckronus,
As you are using product variations you can remove price range only with the code via custom.css, because each variation has its price and it’s difficult to show only one price.
Otherwise you can contact Woocommerce support concerning this issue as this is their configuration.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 16:45
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 16:45
Hello,
Please provide us with a page link where the problem occurs and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 16:44
Hello,
Are you resizing a browser window for checking?
If so, in this case you have to reload the page. Please try to check your site on a mobile device.
Thank you.
Regards,
Eva Kemp.
Eva Kemp
Participant
November 11, 2014 at 16:42
Hello,
I’ve edited custom.css file.
Please check the site now.
