Forum Replies Created

Viewing 30 posts - 25,111 through 25,140 (of 31,382 total)
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  • Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 22:22

    Hello,

    In this case we recommend you to reinstall WordPress and the theme. Please note Woocommerce plugin must be installed before the theme.

    Thank you.
    Regards,
    Eva Kemp.

    #25210 Copied In reply to: widgetised sidebar
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 22:15

    Hello,

    You haven’t renamed default.custom.css file.
    How to create custom.css you can watch in this tutorial.

    You can find Woocommerce shortcodes in their documentation: http://docs.woothemes.com/document/woocommerce-shortcodes/

    Regards,
    Eva Kemp.

    #25208 Copied In reply to: WooCommerce Problem and Heading
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 22:07

    Hello,

    Please upload your screenshot to some image storage, for example http://imgur.com/ and write its link in this topic.

    Thank you.
    Regards,
    Eva Kemp.

    #25206 Copied In reply to: Problem with title products – Woocommerce
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 21:30

    Hello,

    How to create a submenu with an image is described in our documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu

    To add size guide and set “New” icon for a product you need edit the product and upload your size guide image in Additional block:

    Regards,
    Eva Kemp.

    #25202 Copied In reply to: Problem With Product And More
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 21:18

    Hello,

    I’ve added the code shown on the screenshot below to the CSS block in Visual Composer editor:

    Please check the page now.

    Thank you.
    Regards,
    Eva Kemp.

    #25201 Copied In reply to: Can you close gaps?
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 21:07

    Hello,

    The element where the link is added is related to Visual Composer plugin.
    Their files have to be edited.
    If you have necessary skills you may modify the files or you can ask at VC forum.

    Thank you.
    Regards,
    Eva Kemp.

    #25199 Copied In reply to: A couple of problems
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 20:58

    Hello,

    The same issue with categories persists with default WordPress theme too.
    You need contact WordPress support or visit their forum concerning this problem.

    Thank you.
    Regards,
    Eva Kemp.

    #25197 Copied In reply to: Blog page category error
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 20:28

    Hello,

    As I see the tabs are shown fine on a mobile device:

    Are checking resizing a browser window?
    Please provide us with FTP credentials to check the translation issue.

    Thank you.
    Regards,
    Eva Kemp.

    #25193 Copied In reply to: A few issues
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 20:06

    Hello,

    Sorry but we don’t provide with 3rd-party plugins as we don’t test all plugins for compatibility with the theme.
    You can test some plugins yourself.

    Sorry for inconveniences.
    Regards,
    Eva Kemp.

    #25192 Copied In reply to: any recommended lightbox plugin that works with theme?
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 19:31

    Hello,

    Sorry, but we still can’t connect to FTP.
    What are the FTP host and port number?

    Are you able to connect to your FTP account from your side?

    Thank you.
    Regards,
    Eva Kemp.

    #25191 Copied In reply to: xml sitemap
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 19:28

    Hello,

    The word “Menu” is under the menu icon on a mobile device:

    Also the checkout page is working fine. I was able to checkout successfully. Where do you see that error?

    Thank you.
    Regards,
    Eva Kemp.

    #25190 Copied In reply to: Issues after update!
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 18:55

    Hello,

    You’re using very old theme version and the latest version of Woocommerce plugin.
    Please update the theme to 2.4.1 version.
    Now Visual Composer is no longer built-in, but is implemented in the theme as a separate plugin, which is suggested to be installed immediately after the theme installation. The plugin archive is included in the theme archive and to start working with it you just need to click “Install plugin” button.
    Updating the theme to version 2.4.1 may cause some mess on the pages with sections and parallax effect! This is due to changes made in the code and separated visual composer. Therefore, after the upgrade be ready that you will need to recreate those pages! Please take our apologies for the inconveniences and we’ll be grateful if you treat it with understanding .
    Always create a backup of all your files and databases before upgrading, and read instructions carefully on how to update your template properly.
    https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade

    Also delete “wpbakery” folder from wp-content/themes/legenda before update to version 2.4.1!

    Thank you.
    Regards,
    Eva Kemp.

    #25187 Copied In reply to: Coupons/Cart page not working
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 18:45

    Hello,

    If you check the default file default.po in legenda/languages folder you’ll see that text and words are present in there.
    So you haven’t translated all words as described in our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate

    Regards,
    Eva Kemp.

    #25185 Copied In reply to: Problem with cart – Translate – Currency – delivery option
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 18:22

    Hello @CJMillar82,

    Are you using Legenda or Royal theme now?
    If it’s Legenda, have you read the documentationhow to import demo pages: https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation > How to import Home Page ?

    Thank you.
    Regards,
    Eva Kemp.

    #25183 Copied In reply to: installation of demo data not working
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 18:12

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #25181 Copied In reply to: Links on the site
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 18:11

    Hello,

    We don’t recommend to make such changes because product description can be overlapped on other bigger images if you move it closer to small images.

    Sorry.
    Regards,
    Eva Kemp.

    #25179 Copied In reply to: Size main image slider on product page
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 18:00

    Hello,

    The problem is caused by the function open_basedir.
    You need contact your hosting provider to disable it.
    Please read more information here:
    http://www.templatemonster.com/help/open_basedir-restriction-in-effect-filex-is-not-within-the-allowed-paths-y.html

    Thank you.
    Regards,
    Eva Kemp.

    #25174 Copied In reply to: file_get_contents() … please help
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 17:28

    Hello,

    We’ve removed the space at the bottom of the page.
    You have a large padding value at the bottom:
    http://gyazo.com/7d6f62c8585552d5bec16e5bf34e1633
    There is not enough width for the video to add such padding value. You need remove it or your video should be higher.

    Thank you.
    Regards,
    Eva Kemp.

    #25172 Copied In reply to: Issues concerning proper images appearance and white spaces
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 17:24

    Hello,

    Sorry for a delay.
    If you check your site using Chrome browser console you’ll the script error:
    http://gyazo.com/46bd1aa742c9fdcf43abb33a3e9836bc
    This is related to google map.
    If you fix the map error the tooltips will work correctly.

    Thank you.
    Regards,
    Eva Kemp.

    #25165 Copied In reply to: Footer Icon tooltips on Contact Page
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 17:19

    Hello,

    This may be related to Visual Composer element. You can ask for the solution at their forum.

    Thank you.
    Regards,
    Eva Kemp.

    #25163 Copied In reply to: Disable suggested youtube videos after playback
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 17:17

    Hello,

    The map was added on the demo using Google Map element from Visual Composer editor.
    Please use it instead of the one you’ve chosen:
    http://imgur.com/6HW5xGk

    I’ve commented this code in wp-content/themes/royal/js/etheme.js file (lines 1612-1616)

    if($this.find('.current-cat.parent-level0, .current-cat, .current-cat-parent').length > 0) {
           $this.find('.current-cat.parent-level0, .current-cat-parent').find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
       } else {
          $this.find('>li').first().find('.open-this').html(minusIcon).parent().addClass('opened').find('ul.children').show();
       }

    Thank you.
    Regards,
    Eva Kemp.

    #25162 Copied In reply to: Woocommerce Categories Widget issue | z-index issue | Contact page issue
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 16:21

    Hello,

    Sorry, but unfortunately we don’t have such features.

    Regards,
    Eva Kemp.

    #25156 Copied In reply to: About theme exemples and set-up
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 16:02

    Hello,

    Sorry for misunderstanding.
    Those messages are related to Visual Composer plugin. And their files need to be modified if you want to remove the notifications. You can ask about this at their support forum.

    Thank you.
    Regards,
    Eva Kemp.

    #25151 Copied In reply to: How to remove visual composer message in top
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 15:56

    Hello @BSM9981,

    Please describe your problem and provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #25149 Copied In reply to: removing ajax on "add-to-cart" Not workign with woocommerce product add-ons
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 15:51

    Hello,

    Sorry for a long delay.
    The issue with clicks will be fixed in our next update. It’ll be produced very soon.
    Please check our site http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 for a new theme version.

    Thank you.
    Regards,
    Eva Kemp.

    #25148 Copied In reply to: Menu links can't be reclicked
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 15:49

    Hello,

    If you want to create a button for downloading a pdf document you need use Call to Action element instead of Modal Box.
    I’ve edited the code in custom.css and the border is visible again.
    Sorry, but your second question is unclear.
    What do you mean by “when I add the modal box other pages it does not show as the one above.”?

    Thank you.
    Regards,
    Eva Kemp.

    #25146 Copied In reply to: Modal Pop Up Box
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 15:24

    Hello,

    Sorry but in this case you have to contact Woocommerce support as this is their configuration and PayPal home page is also visible in default WordPress theme.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    #25142 Copied In reply to: Paypal Standard Checkout Not Working
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 15:20

    Hello,

    The problem might be caused by low values for post_max_size and upload_max_filesize functions. Also memory limit value needs to be increased.

    Thank you.
    Regards,
    Eva Kemp.

    #25141 Copied In reply to: Ess Grid – Ajax error
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 15:10

    Hello,

    Sorry but this is related to Visual Composer element.
    You can ask for this issue at their support forum.

    Thank you.
    Regards,
    Eva Kemp.

    #25139 Copied In reply to: Map icon not showing on iPhone
    Avatar: Eva
    Eva Kemp
    Participant
    November 18, 2014 at 15:04

    Hello @Nebulas,

    Please specify what problem you’re experiencing currently.
    Also provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #25136 Copied In reply to: Change Header Colors
  • 1 2 3 … 837 838 839 … 1,045 1,046 1,047
    Viewing 25,140 results - 25,111 through 25,140 (of 31,382 total)
Viewing 30 posts - 25,111 through 25,140 (of 31,382 total)
1 2 3 … 837 838 839 … 1,045 1,046 1,047

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