Forum Replies Created

Viewing 30 posts - 24,961 through 24,990 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:58

    Hello,

    Please add this code into custom.css file:

    .main-nav .menu .nav-sublist-dropdown {
     margin-right: -155px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:44

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:43

    Hello,

    We’re looking forward to your reply.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:39

    Hello,

    Please upload your screenshot to this service http://imgur.com/ and provide us with a site link as well.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:37

    Hello,

    Where do you see those errors?
    I’ve checked your admin panel and the plugins are activated.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:31

    Hello,

    To be able to edit demo footer you need recreate it as described in our documentation:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:28

    Hello,

    Please update the theme to the latest 1.5 version. Some bugs have been fixed there.
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:22

    Hello,

    There is an error when trying to connect with the credentials you’ve just provided:
    Response: 550 SSL/TLS required on the control channel
    Error: Could not connect to server

    Are you using any port for FTP?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:19

    Hello,

    Ok. If there are any questions let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:19

    Hello,

    If you are talking about Call to Action button, opening a link in a new tab works only in the second button. Sorry but this is Visual Composer elements, not the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:17

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:16

    Hello,

    Please provide us with FTP credentials to check the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:13

    Hello,

    Please update the theme to the latest version – 1.5 as some bugs have been fixed there:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:07

    Hello,

    Please provide us with the link where you have that slider.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 21, 2014 at 00:05

    Hello,

    1. I’ve removed the text you marked in the red circle adding this code in CSS block of VC editor on the Kohler page :
    .caption {display: none;}
    2. The size is the same as you set in the settings.
    3. To change background color use this code in CSS block:

    .thumbnails-x .zoom > i {
        background-color: #0CB3D7;
    }

    Replace the color value with the one you need.
    4. To change “More details” text edit the file wp-content/themes/royal/framework/theme-functions.php (line 2770), find the code echo '<a href="'.get_permalink().'" class="btn btn-black xmedium-btn"><span>'.__('More details', ETHEME_DOMAIN).'</span></a>'; and replace “More details” with your text.
    5. I have set 4 items to display in Posts Slider settings. Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 23:12

    Hello,

    Please provide us with wp-admin panel credentials in Private Content. We’ll try to change it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 23:07

    Hello,

    There was a rule written in .htaccess file: “Deny from all” in the directory wp-content/themes/royal/framework/inc/really-simple-captcha/tmp/. I’ve commented it and it has fixed the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 23:01

    Hello,

    We’re unable to enter the link for wp-admin panel. Please provide us with it.
    Are there any restrictions enabled again on a server?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 22:55

    Hello,

    Before the update we recommend to create a back up of your files and a database.
    Follow our instruction how to upgrade the theme:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 22:52

    Hello,

    The problem is you’re using 5.2 php version. Please contact your host and ask them to update it to at least 5.3 version for your site.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 22:48

    Hello @BSM9981,

    Sorry, but we can’t connect to your FTP account with the credentials you provided.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 22:45

    Hello,

    The same issue persists with default WordPress theme too. So it’s not related to our theme.
    You need contact the plugin author concerning the problem.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 22:39

    Hello,

    Is your issue resolved now?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 22:38

    Hello,

    We recommend you to reinstall WordPress, then install Woocommerce plugin, install its pages and after that proceed with the theme installation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    When the theme is activated, install all recommended plugins and then go Theme Options > Import/Export and install base demo content. When this is done you can install a template variant.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 22:34

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 22:33

    Hello,

    You can change logo size using this code in custom.css file:
    @media (max-width:480px) {.header-logo img {
    width: 600px !important;
    }}

    When you increase the logo size the menu icon on the contact page will work again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 21:11

    Hello,

    You’re welcome.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 21:10

    Hello,

    You can upload an image with different dimensions. You can change in the settings how it should look like. Please view the documentation of Revolution Slider plugin:
    http://themepunch.com/revolution/documentation/#slider_main_settings

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 20:46

    Hello,

    You can change hover color of “back to top” button using this code in custom.css file:

    .back-to-top:hover {
    background-color: red !important;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme, but the process is the same).

    If you want to have multilingual site you need use wpml plugin http://wpml.org/ .
    Unfortunately image in the menu can be added only to the last column.

    As I see your site layout is wide.
    Please specify where you see issues with the layout.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    November 20, 2014 at 19:49

    Hello,

    We’re unable to access wp-admin panel getting an error:
    ¿Seguro que quieres hacer esto?
    Por favor, inténtalo de nuevo.

    Please provide us with the correct details and FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 24,990 results - 24,961 through 24,990 (of 31,382 total)
Viewing 30 posts - 24,961 through 24,990 (of 31,382 total)
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