Forum Replies Created

Viewing 30 posts - 23,821 through 23,850 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 12:38

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 12:34

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 12:34

    Hello,

    Sorry but we don’t see the problem you described. The video is loading fast and displayed fine.
    Are you using the latest browser version?
    What browser are you checking the site in?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 12:18

    Hello,

    Unfortunately there is no such possibility. Sorry.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 12:13

    Hello,

    I’ve checked your site and don’t see any errors.
    Also I’ve updated Ultimate VC Addons and Essential Grid plugins for you.
    Are you still experiencing any problems?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 12:04

    Hello,

    Please update the theme to the latest version 1.5.2:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.5 Theme Upgrade”).

    Don’t forget to create a back up of the files and database before update.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 11:57

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 11:53

    Hello,

    Please add this code into custom.css file:

    .product-content-image img {
      height: 270px;
    }

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 11:48

    Hello @cephotos,

    We’ve sent the latest plugin version to your email address.
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 11:32

    Hello,

    I’ve checked your pages with Visual Composer and the editor is working fine.
    Please specify what problems you’re experiencing with VC.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 11:20

    Hello,

    Please ask your host to increase values for post_max_size, upload_max_filesize functions to 20M.
    Then let us know.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 11:10

    Hello,

    What theme version are you using?
    You need update it to 1.5.2 version.

    If there are still some problems after update please provide us with FTP and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 11:07

    Hello,

    Do you have debug enabled in wp-config.php file? You can disable it to hide the notice.
    Please read the instruction how to create footer:
    https://www.8theme.com/demo/docs/royal/#!/9_footer

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 10:58

    Hello,

    Sorry, but you have to use default Woocommerce image dimensions.
    A single product image is resized accordingly to image block which max width is 570px (if sidebar is enabled), height is unlimited.
    So if you want to make smaller height you need upload a wider image.

    Sorry for inconveniences.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 00:40

    Hello,

    We’re glad you’ve found the solution.
    If there are any questions let us know.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 17, 2014 at 00:39

    Hello,

    You didn’t install Woocommerce plugin.
    It should be installed before the theme installation.

    Try to install everything on clear WordPress. Please pay attention that Woocommerce must installed first.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:48

    Hello,

    You don’t have to pay for the plugins updates. We can always provide you with a new plugin version.
    That is just a notice of VC plugin.
    Please provide us with wp-admin panel and FTP credentials and we’ll update the plugin for you.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:44

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:39

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:32

    Hello,

    We used background image https://www.8theme.com/demo/royal/wp-content/uploads/2014/05/pattern.png for the row in Visual Composer editor, edit a row in your page, select Background tab and upload the image for the row background.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:21

    Hello @jdantzie,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:17

    Hello,

    Do you mean you don’t receive notification after sale is done?
    Try to disable all 3rd-party plugins and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:05

    Hello,

    Please try to remove tab as described in this tutorial:
    http://docs.woothemes.com/document/editing-product-data-tabs/#section-1

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 23:02

    Hello,

    As I see the product is shown as out of stock if Firefox:
    http://i.imgur.com/xWyq6LK.png

    Try to clear browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 22:53

    Hello,

    Please add this code into custom.css file:

    @media (max-width: 979px) {.menu-icon:before {
    color: black;
    }}

    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 22:44

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 22:43

    Hello @cetownsend,

    Could you please clarify your request.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 22:40

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    December 16, 2014 at 22:21

    Hello,

    Please refer to this article:
    http://www.wpbeginner.com/wp-themes/how-add-google-web-fonts-wordpress-themes/

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 23,850 results - 23,821 through 23,850 (of 31,382 total)
Viewing 30 posts - 23,821 through 23,850 (of 31,382 total)
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