Hello,

You can find the logo file in wp-content/themes/royal/images/ directory. It’s called logo.png.
You can edit it to your needs.

Thank you.
Regards,
Eva Kemp.

Hello,

You can add the code in header.php file before closing tag </body>.
Please try it.

Regards,
Eva Kemp.

Hello,

Are you making any changes via FTP currently?
We can’t check the site.

Regards,
Eva Kemp.

Hello,

To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP. Then enable it in Blanco – Theme Settings > tick “Enable Custom CSS file”.

Regards,
Eva Kemp.

Hello @bymedia,

Can your host enable allow_url_fopen function? Please ask them. Otherwise you won’t be able to install other templates.

Regards,
Eva Kemp.

Hello,

Sorry, but we’re still getting this error:
Response: 530 Login authentication failed

Are you able to connect to FTP with the provided credentials?

Thank you.
Regards,
Eva Kemp.

Hello,

I’ve renamed the tab title to “Details”.
Please check it now.

Regards,
Eva Kemp.

Hello,

I’ve added this code into custom.css file:

.et_section.color-scheme-dark {
    margin-left: -70px !important;
}

Please check the footer now.
Also you can select row layout 1/3+1/3+1/3 to have only 3 columns and not 4 as you did.

Regards,
Eva Kemp.

Hello,

You’re welcome.
We’re glad the problem has been resolved.

Regards,
Eva Kemp.

Hello,

To have loader icon shown you need enable Promo popup in Theme Options > Promo Popup. I’ve enabled it. Please check the site now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

Hello,

Please check your email.
The plugin archive has been sent.

Regards,
Eva Kemp.

Hello,

Please specify what header type you’re using.

Thank you.
Regards,
Eva Kemp.

Hello,

The problem may be caused by your server configuration or some files can’t be uploaded during the theme update (connection might be lost). Try to reupload the files again or provide us with FTP/wp-admin panel credentials in Private Content and we’ll update the theme.
Please confirm you have already create a back up of the site.

Thank you.
Regards,
Eva Kemp.

Hello,

Yes, if you reinstall the theme your css changes will be lost. Have you modified original style.css file? We don’t recommend it, but you must make changes in a child theme or custom.css file.
Sorry, but without viewing your site and wp-admin panel credentials we can’t investigate the issue.
Could you please create a user for us? After that you’ll be able to delete it.

Thank you.
Regards,
Eva Kemp.

Hello,

1. I’ve selected the 3rd type of header in Theme Options > Headers and the background is shown for menu now.
2. The problem was you had Ultimate VC Addons plugin deactivated. I’ve enabled it and now it’s fine.
3. Unfortunately custom footer can’t be selected for Shop and Blog pages, only default one. Sorry. We’ll try to fix it in future updates.

Thank you.
Regards,
Eva Kemp.