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Viewing 30 posts - 15,301 through 15,330 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 14:20

    Hello,

    You need ask your host to increase memory_limit value.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 14:19

    Hello @truer,

    That answer is related to Sign In popup form.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 14:17

    Hello,

    I’ve changed places for Sales and Shoes categories just dragging them in Product > Categories.
    Please check the order now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 14:14

    Hello,

    I’ve added this code in custom.css file:

    .category-description {
       display: none !important;
    }

    Now space isn’t shown on Shop page on mobile device.

    To hide sidebar on a single product page on mobile use this code:
    @media (max-width: 480px) {.sidebar-left.single-product-sidebar {display: none !important;}}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 14:05

    Hello,

    We’re glad you managed to resolve the issue.

    Have a nice day.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 14:04

    Hello,

    You can update the theme as shown in our video tutorial (it’s for Legenda theme but the process is the same):

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 14:01

    Hello,

    Please try to add this code in custom.css file and disable fixed header in Theme Options > General > Enable Fixed Header > Off:

    .header.main-header {
      position: fixed;
      z-index: 10000;
      background-color: white;
      width: 100%;
      margin-top: 30px;
    }
    
    .top-bar {
      position: fixed;
      z-index: 10000;
      width: 100%;
    }
    
    .wpb_revslider_element.wpb_content_element {
    margin-top: 158px;
    }

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:59

    Hello,

    I’ve checked your site in Firefox and slider is shown:
    http://storage1.static.itmages.com/i/15/0527/h_1432731457_4437556_234f15a96d.png

    Is your browser updated?
    Please check it once more.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:54

    Hello,

    Please provide us with FTP credentials and we’ll help you to create child theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:52

    Hello,

    Now you’re using old theme version.
    Please update the theme to the latest version 2.7.1.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:45

    Hello,

    That page is installed with all demo data in Theme Options > Import/Export when you select Install Demo Data button.
    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:43

    Hello,

    I’ve updated Revolution Slider plugin and slider is working now.

    Please clear browser cache and check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:41

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:34

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:33

    Hello,

    As I see plugins can be activated now.
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:31

    Hello,

    Please provide us with wp-admin panel credentials and a link to product page where you added the list.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:18

    Hello,

    Unfortunately I don’t see that section on your Cart page:
    http://storage4.static.itmages.com/i/15/0527/h_1432728999_9018090_6a453f5539.png

    Please check it in another browser.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:13

    Hello,

    Sorry, but still incorrect.
    Please reset the password to one without special symbols.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:11

    Hello @Chic2Chic,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:10

    Hello @ecopark,

    We can’t log in to your FTP account getting this error:
    Response: 550 PWD: No such file or directory
    Error: Failed to retrieve directory listing

    Please check the credentials and permissions you set for FTP user.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:08

    Hello,

    Try to use this code in style.css file of your child theme:

    .empty-category-block .btn:hover {
      background-color: blue !important;
      border-color: blue !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 13:04

    Hello,

    Please update WordPress to the latest version as well and all required plugins which you can download here: https://www.8theme.com/download-plugins/ .
    If the problem still persists after that provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 12:56

    Hello,

    Add this code in custom.css file:
    #billing_country_field, #shipping_country_field {display: none;}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 12:52

    Hello,

    Please edit the file wp-content/themes/woopress/comments.php (line 39) and comment the code:
    <p><?php _e('Comments are closed', ETHEME_DOMAIN) ?></p>

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 12:49

    Hello,

    You can translate it in the file wp-content/themes/woopress/searchform.php (line 12).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 12:44

    Hello,

    Try to use this code in custom.css file:

    @media (max-width: 480px) {.vc_custom_1432721027812 p {
     line-height: 1 !important;
    }}

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 12:41

    Hello,

    The problem with “Add to Cart” button was caused by “Info Box” row that you appended to “Tabs” row. I’ve created a separate row for “Info Box” elements.
    Please check it now.

    The issue with user editing persists with default WordPress theme too, so it’s not related to our theme. You need visit WordPress forums concerning this problem.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 12:33

    Hello,

    There is an error on your site:
    Fatal error: Allowed memory size of 134217728 bytes exhausted

    Please ask your host to increase memory_limit value.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 12:26

    Hello,

    Some plugin is causing the issue. Please deactivate them one by one to find it out.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 27, 2015 at 12:20

    Hello,

    Please provide us with a direct page link where you have problems with product categories and describe what exactly is incorrect on that page.
    Also give us wp-admin panel access in private content.

    Thank you.
    Regards,
    Eva Kemp.

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    Viewing 15,330 results - 15,301 through 15,330 (of 31,382 total)
Viewing 30 posts - 15,301 through 15,330 (of 31,382 total)
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