Forum Replies Created

Viewing 30 posts - 12,781 through 12,810 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 12:05

    Hello,

    I’ve tried to customize the site with Twenty Fifteen theme and got the same issue.
    Please refer to these topics for the solution:
    https://wordpress.org/support/topic/cant-customize-or-preview-my-themes
    http://www.mhthemes.com/support/theme-customizer-not-working/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 11:56

    Hello,

    As you can see on ThemeForest site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050 we didn’t mention that the theme is compatible with IE8: http://storage2.static.itmages.com/i/15/0729/h_1438167356_3729122_ccf0d83db9.png .
    Please check it in later version.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 11:53

    Hello,

    You need add “Read more” tag to your posts as described in our blog https://www.8theme.com/blog/using-read-more-button-on-wordpress-blog/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 11:47

    Hello,

    I’ve added this code in Global Custom CSS:

    @media screen and (min-width: 992px) and (max-width: 1200px) {
    .header-type-12 .navbar-collapse {
       display: none !important;
    }
    .navbar #st-trigger-effects {
      display: block !important;
      margin-top: 20px !important;
    }}

    Please check the site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 10:59

    Hello,

    Could you please show on a screenshot what you want to modify in menu and slider?
    Provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 10:24

    Hello,

    500 internal server error is related to server configuration. Perhaps there were some issues on a server. Unfortunately we can’t know the exact reason. You need check error_log file on a server with your hosting provider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 09:31

    Hello,

    Please specify what version you want to revert back to and we’ll send it to you. Also you can ask your hosting provider just to restore files and not database.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 09:28

    Hello,

    Your screenshot can’t be found. Please reupload it and provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 09:26

    Hello,

    You can upload your screenshot to http://imgur.com/ or http://dropbox.com/ .
    Also provide us with wp-admin panel and FTP credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 09:24

    Hello,

    The same issue persists with default WordPress theme too. In this case you may ask the authors via comments concerning this problem:
    http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 09:07

    Hello,

    I’ve enabled Fixed Navigation in Theme Options > General.
    Please check the site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 09:05

    Hello,

    You didn’t add the code I gave you in the previous post. Please add the following code in custom.css file:

    .et-mobile-menu li > a {
      color: white !important;
      line-height: 40px !important;
    }
    @media (max-width: 979px) {.top-bar {
      height: 40px !important;
    }}
    @media (max-width: 979px) {.page-content > .row-fluid {
        display: block !important;
    }}

    How to create custom.css you can watch in this tutorial.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 09:02

    Hello,

    Please find the code below:
    Current language font color: normal AND hover

    #lang_sel_list a.lang_sel_sel {
        color: #ffffff;
    }
    #lang_sel_list a.lang_sel_sel:hover {
        color: #ffffff;
    }

    Current language background color

    #lang_sel_list a.lang_sel_sel {
        background-color: #6F6F6F !important;
    }

    Other languages font color: normal AND hover

    .languages-area #lang_sel_list ul li a {
        color: #ffffff !important;
    }
    .languages-area #lang_sel_list ul li a:hover {
        color: #ffffff !important;
    }

    Other languages background color

    .languages-area #lang_sel_list ul li a {
       background-color: #6F6F6F !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 08:58

    Hello,

    We’ve forwarded this issue to our developers. You’ll be notified as soon as we get a reply from them.

    Thank you for your patience.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 08:56

    Hello,

    Sorry, but we also need access to wp-admin panel.
    Could you please provide us with your credentials in Private Content?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 08:52

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.
    You don’t need license for plugins. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 08:50

    Hello,

    1. As I see footer is shown properly:
    http://storage2.static.itmages.com/i/15/0729/h_1438156085_9367889_b3aa0b78e5.png
    Try to clear browser cache and check again.

    2. When I clicked “Lost password” link I was redirected to this page: see on the screenshot http://storage3.static.itmages.com/i/15/0729/h_1438156163_1964855_6502378f62.png .

    Have your issues been resolved?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 08:44

    Hello,

    That’s great.
    Let us know if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 08:43

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 29, 2015 at 07:34

    Hello,

    You can ask for refund at Envato:
    https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 22:07

    Hello,

    Please take our apologies, but as I said before we don’t customize 3rd-party plugins.

    you claim before sell that you will supporting me with contact form 7

    I didn’t tell you that we would support “contact form 7” for you, I just told you that it’s compatible with the theme. Saying “compatible” I meant it works properly, without any errors and emails are sent successfully. I didn’t mean we would customize the whole plugin and change its design for you. This is beyond our support scope.
    Please understand that in this case you have to contact the plugin author and ask them for all customizations you need.

    We are not developers of this plugin and we can’t know its exact configuration. I provided you with the code basing on css classes I found via “Inspect element” tool which I wrote you about in the previous posts. More detailed information how to align the form you can find at plugin developers.
    We can only provide support for the elements that are implemented in our theme and there are some issues or errors in their work with the theme. But if you’re trying to customize 3rd-party plugin you have to refer to that plugin author.
    I hope you’ll understand me.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 21:53

    Hello,

    Desktop

    1) The problem was caused by “RK Responsive Contact Form” plugin. I’ve disabled it and now drop down menu is working. Clear browser cache and check.

    Mobile

    1) Please add this code in custom.css file:

    @media (max-width: 979px) {.page-content > .row-fluid {
        display: block !important;
    }}

    How to create custom.css you can watch in this tutorial.

    2) I’ve enabled “Sign In” link in Theme Options > Header and disabled the plugin “Sticky Popup”, now you can see “Sign In” icon in top bar:
    http://storage4.static.itmages.com/i/15/0728/h_1438116760_2243900_cbfd93e3e5.png
    To align top bar add this code in custom.css:

    @media (max-width: 979px) {.top-bar {
      height: 40px !important;
    }}

    3) As I see the Testimonials slider is working:
    http://storage4.static.itmages.com/i/15/0728/h_1438115631_8342180_df7f22b419.png

    4) Footer is also shown:
    http://storage4.static.itmages.com/i/15/0728/h_1438115893_1546750_414d25dc4b.png

    5) Add this code in custom.css:

    .et-mobile-menu li > a {
      color: white !important;
      line-height: 40px !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 20:47

    Hello,

    In Theme Options you can set background for Boxed layout only. Also you can write your own color value in the code I provided to you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 20:46

    Hello,

    Go to Appearance > Widgets and drag empty Text widget into “Footer Links” area.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 20:39

    Hello,

    You have to recreate footer as described in the documentation:
    https://www.8theme.com/demo/docs/legenda/index.html#!/footer

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 20:36

    Hello,

    As you use widgets in Footer you need translate widgets as described in WPML documentation:
    https://wpml.org/2011/03/howto-display-different-widgets-per-language/
    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 20:29

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 20:28

    Hello,

    I’ve added the code in CSS block of Visual Composer editor in your home page:
    http://storage2.static.itmages.com/i/15/0728/h_1438111658_1828481_0b02dac36d.png

    Please clear browser cache and check featured products.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 20:13

    Hello,

    You need refer to Woocommerce support concerning such query.
    Also try these suggestions:
    https://wordpress.org/support/topic/hide-prices
    http://businessbloomer.com/woocommerce-hide-price-add-cart-logged-users/

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 28, 2015 at 20:08

    Hello,

    In this case we recommend you to contact the authors of “Contact Form 7” plugin. They should provide you with the correct code to align form fields and fix the issue with “Message” box border color. Please understand that we didn’t create this plugin and we don’t know what exact customization is used there. We can only assist you on our contact form customization, but not for 3rd-party plugins. So the plugin authors should give you proper css code and other answers to your queries.

    Thank you for understanding.
    Regards,
    Eva Kemp.

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Viewing 30 posts - 12,781 through 12,810 (of 31,382 total)
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