Esosfera

Hi Olga,

thank you for the quick reply, and for having found the solution to the problem. However, that Region Map with SVG overlay is very important to us. What’s wrong with those two plugins? What generates incompatibility with your theme?

I am not asking you to enter into the merits of development but to tell us at least what generates conflict.

We need to know this before we find any alternative plugin, which performs the same function.

Thanks in advance!

Hi Olga,

we cannot provide access to the FTP, in attachment we report the login credentials to the site created for your team.

You can tell us the nature of the problem and where to operate in the respective files, but we cannot directly authorize access to the server.

Thanks for understanding, we look forward to your kind reply.

Hallo Olga,

we keep seeing the problem. Can you kindly tell us how to resolve it?

Thanks,
Amato

Dear Olga,

the problem you detect is not related to the failure to load the slider but it’s a carousel that we are setting, as the site is under construction.

I confirm the same things said by the user below, used multiple browsers (safari, firefox, chrome, edge), we use a plugin to speed up and optimize the loading of data (WP Fastest Cache) and the problem was found when (as already said by the user) we have updated WordPress + XStore to the latest versions.

Of course we have already tried to clear the cache and the browsing history.

We also tried to disable all plugins, the problem remains and occurs at times. An interesting thing is that after it shows up, it stays for that page.

When I move the slider of the “width bar” to the right it does not allow me to enlarge the logo beyond 180px. Mine is 425px wide, and the only way to make it bigger is to set the width manually in the kirki-style.css file.