Enmanuel Rostran

I’ll send you the login details privately.

Hi Jack,
Everything is working correctly now. Thank you very much for the quick response and support!

Best regards,
Enmanuel

Thanks for the support! My topic “Issue with Category and Price Filters in Products Archive” has been successfully resolved.

Hello Team,

I’ve already disabled the cache and also disabled the caching plugin completely so you can proceed with the tests without any cached versions interfering. Please check again and let me know if you need any further adjustments on my side.

Best regards,
Enmanuel Rostran

Hello Jack,

I’ve disabled the CDN (hb.wpmucdn.com) and the original issue is resolved—thanks.

However, I’m now seeing two problems:

When sorting products by Price: low to high, the first five positions show up as empty/blank entries (no product data displayed).

I’m not receiving email notifications for new orders—no emails are coming through when an order is placed.

Thanks for the support! My topic “Help to Reduce “Sale Label Text” Font Size” has been successfully resolved.

Dear Xstore Support Team,

Thank you for providing access to the beta version of the theme and plugin to test the previous issues. However, I would like to report that the main problem still persists.

On mobile view, when adding a product to the cart, the quantity does not update correctly. Even though the item is added, the cart still shows a quantity of zero upon checking, as if nothing was added.

This issue significantly affects the mobile shopping experience. I would like to know if there is any temporary workaround available while a permanent fix is being worked on. I’m open to continuing testing if needed.

Additionally, I’m considering whether this issue might be related to the optimization plugin WP Rocket. If so, I’m evaluating the possibility of canceling my subscription and switching to an alternative such as WP Fastest Cache Premium or WPMU DEV Hummingbird Pro, depending on what works best with Xstore.

That’s why I would like to know directly from your team: which optimization plugin do you recommend that works best with your theme and won’t cause this same issue? I want to avoid purchasing and canceling plugins unnecessarily if the problem lies with plugin compatibility.

Thank you for your prompt attention. I look forward to your guidance and any recommendations you may have regarding this situation.

Best regards,
Enmanuel

Dear Jack,

Thank you for your response.

Yes, I’m interested in testing the beta version to check if the issue with the cart behavior has been resolved with the new AJAX improvements. I will set up a staging environment for testing purposes and will share my feedback once the process is complete.

In the meantime, could you please advise on the best temporary solution to apply while I’m testing?

Would it be better to:

Remove or hide the cart counter temporarily? If so, could you provide the steps ?
OR

Disable WP Rocket for now, even if temporarily, to avoid the caching conflict?

Any guidance on this would be greatly appreciated, as the issue is currently affecting the user experience and sales on our store.

Best regards,
Enmanuel Rostran

Thank you. problem solved