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Viewing 19 posts - 1 through 19 (of 19 total)
  • Avatar: darinagg
    darinagg
    Participant

    Dear Rose,

    Thank you for your reply!

    The “Out Of Stock” Label is enabled, however, when SKU=0 it doesn’t appear and we are not sure how to make the theme to apply the label.

    Kind regards,
    Darina

    #260748 Copied In reply to: Add out of stock label
    Avatar: darinagg
    darinagg
    Participant

    Hi Rose,

    Thank you very much for your response!

    The text is populated from the address field, please refer to the screenshot. However, this is the screen when a guest client is on the website and proceeds to the cart. “Haskovo” is selected by default from the theme, maybe because this is the registered address of the compan in the website.

    We’d like to not have it prepopulated and not to see the text by default when the client hasn’t provided any details yet or at least to see the country and not the placeholder city. Where can we control this from?

    Kind regards,
    Darina

    Please contact administrator
    for this information.
    #252496 Copied In reply to: Extra text appears in checkout page
    Avatar: darinagg
    darinagg
    Participant

    Hi Rose,

    Thank you very much for your reply!

    When we change the columns from 6 to 5, the last menu category disappears.

    When columns are left 6 and the last category col width is changed to 18, nothing changes.

    Regards,
    Darina

    #243213 Copied In reply to: Adjust menu categories' columns width
    Avatar: darinagg
    darinagg
    Participant

    Thank you very much Rose for your help!! It worked perfectly!

    #243210 Copied In reply to: Products per page not aligned
    Avatar: darinagg
    darinagg
    Participant

    Thank you very much for your help!! It is sorted now.

    #243171 Copied In reply to: Reduce space between menu & content in home page
    Avatar: darinagg
    darinagg
    Participant

    Hello,

    Thank you very much for your suggestion.

    Unfortunately, this did not solve the problem and space is still visible.

    Regards,
    Darina

    #242412 Copied In reply to: Reduce space between menu & content in home page
    Avatar: darinagg
    darinagg
    Participant

    Hi Rose,

    Thank you very much for your help!! All worked well!

    Best,
    Darina

    #242008 Copied In reply to: Product Categories not appearing
    Avatar: darinagg
    darinagg
    Participant

    Hello,

    Thank you very much! We’ll check it out.

    Kind regards,
    Darina

    #241981 Copied In reply to: Loading DOM elements on the page
    Avatar: darinagg
    darinagg
    Participant

    Hello,

    The slider performance is indeed great on the default language page. Our website operates in 3 languages using WPML. Once you switch to another language different than English (English being the default language), you can see that it takes quite long to see the slider images while the rest of the page loads almost instantly (you can scroll a bit down & see that the rest of the home page has loaded while the slider takes approx 30-40s to appear).

    Any help/suggestions will be highly appreciated!

    Kind regards,
    Darina

    #241849 Copied In reply to: Revolution Slider loading very slow
    Avatar: darinagg
    darinagg
    Participant

    Hi Rose,

    My sincere apologies for the inconvenience. The details are updated.

    Regards,
    Darina

    Please contact administrator
    for this information.
    #241825 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: darinagg
    darinagg
    Participant

    Hello,

    It was our mistake. We use the Native 8theme Slider and not the Revolution slider.

    Regards,
    Darina

    #241820 Copied In reply to: Revolution Slider loading very slow
    Avatar: darinagg
    darinagg
    Participant

    Hi Rose,

    My apologies for misreading. The FTP details are attached.

    Kind regards,
    Darina

    Please contact administrator
    for this information.
    #241780 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: darinagg
    darinagg
    Participant

    Hello Rose,

    Thank you very much for getting back to me!

    I attach the temp login details in the private area.

    Kind regards,
    Darina

    Please contact administrator
    for this information.
    #241699 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: darinagg
    darinagg
    Participant

    Dear Olga,

    Thank you very much for your help!!

    1) Indeed, the Revolution slider is back to normal after the EWW plugin has been disabled. Do you have an idea why the EWW plugin and Slider revolution do not work well together so that we can keep it in mind for the future?

    2) I attach a screenshot of the problem in the private area – after the update, it is said that the sidebar is no longer available. The products categories were visible on all pages of the website except the home page. We try to get them back and add the “Product categories” in the Widget > Shop Sidebar and Widget > Shop Filters but nothing changes.

    3) The third issue we noticed after the update is a problem with the mobile menu. I attach a screenshot in the private area demonstrating the issue. Some of the menu categories and subcategories are not displayed correctly as the rest and smashed into a very limited space.

    Kind regards,
    Darina

    Please contact administrator
    for this information.
    #241590 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: darinagg
    darinagg
    Participant

    Dear Olga,

    Thank you very much for your reply!

    The plugins were installed after the update was made in order to remove the cache in case this was the problem. However, the cache is now removed and the plugins are deleted as well and the issue is still there.

    1) Revolution Slider problem after update
    Another problem has been also detected. The revolution slider does not show the images anymore after the update. All cache has been removed, tests in different browsers have been conducted and new pages have been created in order to confirm the problem. So now the Revolution Slider which is the recommended slider by XStore does not work properly anymore after the theme/cor plugin update. It is worth mentioning that the photos appear when the page is in preview mode and does not show up once the page is published – this is the case with the pages created before the theme update and same for pages created after the update of the theme.

    2) Product Categories widget problem after update
    A widget displaying the products categories on the left widget area (previously called shop widget area) was visible before the update. However, the widget disappeared after the update and when we try to display it back, the theme does not show the product categories widget.

    Can you please advise us how to proceed further?

    Kind regards,
    Darina

    #241406 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: darinagg
    darinagg
    Participant

    I managed to solve the MIME CSS errors. Apparently, the CSS styles were named etheme_builder-styles.css and the updated version of the theme/cor plugin were looking for et_builder-style.css and I just renamed the files. The error message was misleading saying it can’t resolve MIME type when it actually couldn’t find the files at all.

    However, the other error persists and it is about some classes not found in theme.min.js which I am not sure how to solve. The screenshot shows the error in Safari browser in normal mode (not incognito).

    Please contact administrator
    for this information.
    #241258 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: darinagg
    darinagg
    Participant

    Dear Olga,

    Thank you for looking into it!

    I don’t have CDN cache enabled and don’t have server cache as well. Just double checked everything.

    We tried to access the website on various devices and from a different location and can confirm that the users were not able to access the website (both new users and logged users). The website performs as it acts in incognito mode for all users.

    Kind regards,
    Darina

    #241250 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: darinagg
    darinagg
    Participant

    I can confirm the problem is not fixed yet. Still, I see the MIME CSS errors and also some “Failed to load resource: the server responded with a status of 404 ()” errors. Unfortunately, the whole website is not accessible at the moment. I attach a screenshot in the private area.

    I followed some suggestions on how to fix the MIME CSS type error but it seems like it comes from the theme/core plugin. Unfortunately, I didn’t manage to find a solution.

    I am tempted to go back to the older Core plugin version since it didn’t cause any problems, however, I cannot find where to download the older Core plugin version from.

    My team and I are a bit concerned since the website used to be fully functioning and currently, we are experiencing quite a lot customers’ complaints regarding not being able to access the website/their order/etc.

    Could you please advise me how can we resolve the issue?

    Please contact administrator
    for this information.
    #241240 Copied In reply to: Website broken after core plugin and theme updates
    Avatar: darinagg
    darinagg
    Participant

    Dear Olga,

    Thank you very much for getting back to me!

    I tried to access the website in Chrome and Safari in both normal and incognito mode. Unfortunately, the problem persists and the errors still appear in the console.

    Do I miss to do something to see the effects on my end?

    Kind regards,
    Darina

    #241177 Copied In reply to: Website broken after core plugin and theme updates
Viewing 19 posts - 1 through 19 (of 19 total)