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Viewing 30 posts - 1 through 30 (of 63 total)
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  • Avatar: chrisoneal
    chrisoneal
    Participant

    Yup, the products look better now. Thank you. What did you do in case i need to change it again?

    #297725 Copied In reply to: Slider not loading at full width, product images are distorted and not loading
    Avatar: chrisoneal
    chrisoneal
    Participant

    I changed the slider from “auto” to “full width” and the row from “stretch row and content” to just “stretch row” and it seems to be working now.

    See login info –>

    Please contact administrator
    for this information.
    #297720 Copied In reply to: Slider not loading at full width, product images are distorted and not loading
    Avatar: chrisoneal
    chrisoneal
    Participant

    Thank you.

    Please contact administrator
    for this information.
    #297716 Copied In reply to: Revolution Slider not always loading
    Avatar: chrisoneal
    chrisoneal
    Participant

    Yes, the client reported the issue and sent screenshots form several devices. I confirmed with geopeeker and https://mobilemoxie.com/tools/mobile-page-test/

    So you are saying the Revolution Slider does not work with the theme and I should replace it with another option?

    #297340 Copied In reply to: Revolution Slider not always loading
    Avatar: chrisoneal
    chrisoneal
    Participant

    Ted died yesterday 🙁

    #296969 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    Yes, the PREV / NEXT buttons are working properly on the portfolio now. Thank you!

    The “portfolio-filters” has been added back to the Portfolio page though.

    Show All – Collaborations

    Is there somewhere in the theme settings to turn that back off or do i need to edit the code? Thanks.

    Please contact administrator
    for this information.
    #296757 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    Yup, no more errors here either.

    Did you change anything? Any idea where the errors came from or how they were resolved?

    #296591 Copied In reply to: Uncaught ReferenceError: etTheme is not defined
    Avatar: chrisoneal
    chrisoneal
    Participant

    I am seeing errors across browsers and from remote locations, both logged in and out of WP.

    There was caching enabled through sucuri which I have just disabled. Any host caching is controlled through the SG Cache plugin.

    #296384 Copied In reply to: Uncaught ReferenceError: etTheme is not defined
    Avatar: chrisoneal
    chrisoneal
    Participant

    I’m not sure where you are seeing that but this website doesn’t have an account with CloudFlare.

    Maybe SG Cache is using CloudFlare? You can clear that cache via the link at the top menu bar.

    #296344 Copied In reply to: Uncaught ReferenceError: etTheme is not defined
    Avatar: chrisoneal
    chrisoneal
    Participant

    Hi rose. I enabled billing yesterday but am still seeing the error. What else do we need to do?

    After talking to Google we can see the website is not using the API entered in Xstore control Panel. See screenshots.

    Please contact administrator
    for this information.
    #296338 Copied In reply to: This page can’t load Google Maps correctly.
    Avatar: chrisoneal
    chrisoneal
    Participant

    I completed that login but this website was never set up with CloudFlare.

    I’m trying to fix the NEXT and PREVIOUS buttons on the Portfolio items.

    #296337 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    See attached

    Please contact administrator
    for this information.
    #296184 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    As i said, and showed in the screenshots, the errors remain when i switched the site to use the parent Xstore theme.

    Please contact administrator
    for this information.
    #296183 Copied In reply to: Uncaught ReferenceError: etTheme is not defined
    Avatar: chrisoneal
    chrisoneal
    Participant

    Here you go. Thanks!

    Please contact administrator
    for this information.
    #295718 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    On another very similar site the next and previous portfolio links are now loading at the bottom of the page for some reason. What is causing this after the latest update?

    Please contact administrator
    for this information.
    #295533 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    I think i rewrote etheme_assets function to only show bookmarks for second level pages. Looks like that file was removed though and functionality looks good now.

    #295530 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    Here you go.

    Please contact administrator
    for this information.
    #295443 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    I don’t have any custom CSS in the Theme Options and i removed all of the custom CSS in the child theme and still have the issue. See screenshot.

    I’ve since added back the child theme CSS since that didn’t resolve the issue.

    Please contact administrator
    for this information.
    #295228 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    I have cleared browser cache and still see both menus.

    See screenshot of mobile menu on desktop

    How do we resolve this?

    Please contact administrator
    for this information.
    #295062 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: chrisoneal
    chrisoneal
    Participant

    Ugh, nevermind. I was having cache issues. That code removed the style sheet.

    Is there somewhere in theme settings where i could adjust the new Portfolio page styles though?

    Thanks!

    #292860 Copied In reply to: edit et-portfolio-style.css
    Avatar: chrisoneal
    chrisoneal
    Participant

    It looks like the xstore wordpress theme has added a new et-portfolio-style.css file that is overriding my designs on the Portfolio page. How do I edit or disable that file?

    (i extended my support through 31 Dec 2021 but am not able to start a new topic.)

    Thanks

    Please contact administrator
    for this information.
    #292754 Copied In reply to: How to change header background color?
    Avatar: chrisoneal
    chrisoneal
    Participant

    In mobile I’m noticing that I can’t go to a top level page if it has a sub menu.

    the open-child dropdown link covers the page link

    I can’t get to the About Us page, i can only open and close the sub menu

    How can i fix this?

    Please contact administrator
    for this information.
    #277599 Copied In reply to: js_composer lightbox errors
    Avatar: chrisoneal
    chrisoneal
    Participant

    I only want to remove the top level “Home” breadcomb. I want to keep the 2+ level ones.

    To do that I had to comment out line 57 in templates > breadcrumbs.php

    // $html .= ‘‘ . $args[‘home’] . ‘ ‘ . $args[‘delimiter’] . ‘ ‘;

    #276312 Copied In reply to: Uncaught TypeError: b is null
    Avatar: chrisoneal
    chrisoneal
    Participant

    I removed the top level “Home” breadcrumb so breadcrumbs would only appear on second level pages/posts.

    Is there another way to do that in theme settings?

    Please contact administrator
    for this information.
    #276013 Copied In reply to: Uncaught TypeError: b is null
    Avatar: chrisoneal
    chrisoneal
    Participant

    Here you go.

    Please contact administrator
    for this information.
    #275862 Copied In reply to: Uncaught TypeError: b is null
    Avatar: chrisoneal
    chrisoneal
    Participant

    Deleting the folder resolved the errors. I didn’t need to make any changes in the theme.

    Is there any reason not to delete the entire wp-content > fonts folder now that its empty?

    Thank you

    #269737 Copied In reply to: Fonts missing after updating theme
    Avatar: chrisoneal
    chrisoneal
    Participant

    Thank you. After the latest updated I’ve noticed 2 new problems though.

    1. Most, but not all of the time, the slider on the home page does not extend all the way to the right side of the page. I tried changing the row settings but this didn’t resolve the issue.

    2. The Instagram posts are not displaying. I reconnected the account but still have the issue.

    Please contact administrator
    for this information.
    #263629 Copied In reply to: How to change header background color?
    Avatar: chrisoneal
    chrisoneal
    Participant

    updated info attached. Thanks!

    Please contact administrator
    for this information.
    #262998 Copied In reply to: How to change header background color?
    Avatar: chrisoneal
    chrisoneal
    Participant

    Can you help me with another header that I’m having the same problem with after updating?

    Thank you!

    Please contact administrator
    for this information.
    #262690 Copied In reply to: How to change header background color?
    Avatar: chrisoneal
    chrisoneal
    Participant

    Thank you. The spacing looks a little off though, especially here: https://www.architecturalminerals.com/about-us/

    Is there way to save this, but revert back so I can compare between the 2 and adjust as needed? Thanks!

    #261991 Copied In reply to: How to change header background color?
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