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Viewing 8 posts - 1 through 8 (of 8 total)
  • Avatar: CharlieDiao
    CharlieDiao
    Participant

    Hello,

    Ok we finally got the Error 500 fixed – you were right about the server space!

    Now, I’ve download the most recent Theme, but now it’s asking to update the the xStore plugins? Can you please supply those please? Screenshot of what I need attached.

    Thank you,
    Colleen

    Please contact administrator
    for this information.
    #245943 Copied In reply to: I receive 10-12 Error 500's a day
    Avatar: CharlieDiao
    CharlieDiao
    Participant

    Hello,

    I’ve been dealing with Bluehost for months on this issue, they say now it’s one of my plugins but I’ve had a developer work on this and he can’t find any codding issues. I am noticing the XStore plugins are still not updating so my gut is telling me it’s something with that? Our PFP is maxed at 7.3.19, they do not offer the 7.4 yet. But your theme says it should work on 7.0 or higher so how can that be the only problem?

    I’m still receiving Error 500 – please help, as I’ve paid for 12 month tech support and you keep insisting it’s the server people, they keep insisting it’s your theme and I (the customer) is stuck in the middle without a back end to work on??

    Please help, please help, please help.

    Thank you,
    Colleen

    #244388 Copied In reply to: I receive 10-12 Error 500's a day
    Avatar: CharlieDiao
    CharlieDiao
    Participant

    Thank you,

    I’ve asked our server company to raise our PHP to 7.4 which is recommended but they say they don’t have that capability yet? What am I suppose to do about that? Is that what you’re talking about?

    Also, you mentioned there was at least one error with an XStore plugin? Can you please help identity that and help fix please?

    Thank you,
    Colleen

    #243997 Copied In reply to: I receive 10-12 Error 500's a day
    Avatar: CharlieDiao
    CharlieDiao
    Participant

    Hello,

    Ok let’s keep trying, I have my FTP info now – I have my error log file, how can I attache it?

    Thank you,
    Colleen

    Please contact administrator
    for this information.
    #243992 Copied In reply to: I receive 10-12 Error 500's a day
    Avatar: CharlieDiao
    CharlieDiao
    Participant

    I meant, I was reading – can’t you use my cpanel login info for the FTP login?

    #243973 Copied In reply to: I receive 10-12 Error 500's a day
    Avatar: CharlieDiao
    CharlieDiao
    Participant

    Hello,

    How do I find the FTP info? And yes, still getting server error…

    #243972 Copied In reply to: I receive 10-12 Error 500's a day
    Avatar: CharlieDiao
    CharlieDiao
    Participant

    Hello,

    Thank you for the help, here attached is the WP info you’ve requested…as for FTP info – can’t you just use the cpanel info?

    url – nicerinterior.com

    Thank oyu,
    Colleen

    Please contact administrator
    for this information.
    #243967 Copied In reply to: I receive 10-12 Error 500's a day
    Avatar: CharlieDiao
    CharlieDiao
    Participant

    Hello,

    Now the server company is saying it’s these 2 plugins that just won’t update, please help. If I buy the Premium “WPBakery Page Builder plugin” can you please help update my site please? And make sure my theme is updated as well?

    Plugins that won’t update:
    – XStore Core
    – Ultimate Addons for WPBakery Page Builder

    I’ve been looking for support for this issue “Error 500” for months now, it’s just getting worse by the day. You are my last resort, please help.

    Thank you,
    Colleen

    Please contact administrator
    for this information.
    #243590 Copied In reply to: I receive 10-12 Error 500's a day
Viewing 8 posts - 1 through 8 (of 8 total)