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Viewing 21 posts - 61 through 81 (of 81 total)
  • Avatar: bnourse
    bnourse
    Participant
    June 3, 2022 at 21:38

    Hello,

    We are still being plagued by this fatal error. Can’t duplicate it, happens several times on most days.

    We have investigated more, the error is definitely related to the popup form of the Product Added Notification Type. If we use one of the other types of notification, this error does not occur. We really like this Popup form of Product added notification, and would really like to have it fixed. I understand it is difficult because it is hard to duplicate.

    The alternate form of notification, “Open cart Off-canvas/dropdown content” might work for us, but it has an issue, too. It works fine in mobile, with a slide-out that must be dismissed. But on desktop, the mini cart appears briefly, but disappears after a few seconds. Can it be made to persist on desktop, or better yet, just use the mobile form on desktop too?

    Finally, the 3rd form of notification, “Alert” would be a worst case implementation for us. Can you suggest the CSS needed so that we can set the color of the notification to match our site, which uses Orange color #e36e1e for such things?

    We appreciate your help in tracking this down. We suspect we’re not the only one having this problem. It would sure be great to solve it??

    Thanks in advance for your continued help.

    Ben

    Avatar: bnourse
    bnourse
    Participant
    May 30, 2022 at 18:23

    Thank you for your quick response. I am sorry I missed it earlier. As always, appreciate your support!
    Ben

    Avatar: bnourse
    bnourse
    Participant
    May 17, 2022 at 13:05

    Thank you. I will keep an eye out and see if I can get to the bottom of this. I am deactivating admin access for now.
    Regards,
    Ben

    Avatar: bnourse
    bnourse
    Participant
    May 17, 2022 at 00:01

    Unfortunately, I do not know what is causing this error and am not able to replicate it. It has been showing up a couple times a day, on most days, under the store traffic we have on the site.
    I notice that you must have cleared out our logs on the production site, and the error has not yet recurred. Did you make any other changes??
    At any rate, I’ll watch for the error, and perhaps get some help from wpengine, our hosting company, to explore whether there might be a cacheing exclusion needed related to this problem.
    Thanks again for your help trying to track this down.
    Regards,
    Ben

    Avatar: bnourse
    bnourse
    Participant
    May 14, 2022 at 14:57

    Thanks for the update! I’ll stay tuned.
    Ben

    Avatar: bnourse
    bnourse
    Participant
    May 13, 2022 at 18:44

    Hello Olga,
    I have pushed a fresh copy of the site to our staging site. Admin credentials and sftp info is in the private content area.
    I will not change anything on that staging site until I hear back from you.
    FYI, there is no WPEngine or CDN caching on the staging site.
    Your assistance is much appreciated!
    Regards,
    Ben

    Please contact administrator
    for this information.
    Avatar: bnourse
    bnourse
    Participant
    May 13, 2022 at 16:19

    Hello Olga,
    We cannot replicate the error directly, and it occurs only a few times per day.
    We cannot disable all plugins, because our production site – where the errors occur, depends on them for its operation. We do not have any caching plugins – the only caching on the site comes from WPEngines, and the associated Cloudflare CDN.
    It seems that this error is coming from XStore – can you track it down in another way??
    Best regards,
    Ben

    Avatar: bnourse
    bnourse
    Participant
    April 27, 2022 at 14:59

    OK….It seems to me the breadcrumbs on the product page should work just like all of the rest of the site…..
    Thanks for your responses and assistance.
    Ben

    Avatar: bnourse
    bnourse
    Participant
    April 27, 2022 at 13:32

    I see now….
    And, is it possible to get the Product Title back in place above the description as well??? Or is it one or the other?
    Thank you for your assistance.
    Ben

    Avatar: bnourse
    bnourse
    Participant
    April 27, 2022 at 13:15

    Hello Rose,
    Still does not seem to work:
    Product Page BreadCrumbs Font
    Thanks for looking at this.
    Ben

    Avatar: bnourse
    bnourse
    Participant
    April 26, 2022 at 13:49

    Hello Olga,
    Single Product Breadcrumb is set to inline option, but displays on two lines with Product Name much larger.
    Credentials provided.
    Thanks for your assistance!

    Please contact administrator
    for this information.
    Avatar: bnourse
    bnourse
    Participant
    April 25, 2022 at 16:15

    Got it…Thank you.
    And, is it possible to include product name in Product Page Breadcrumb, but maintain the inline style, so entire breadcrumb is in my 24px font size? I notice if I switch to Static Section and include product name, it switches to a style with much larger product name on 2nd line.

    Avatar: bnourse
    bnourse
    Participant
    April 25, 2022 at 15:30

    Hello Rose,
    Thanks for getting back to me.
    That seems to work, have set 24px and most site pages show the larger breadcrumb fonts. But not the Single Product page!!!
    Please advise, and thank you for your help.
    Ben

    Avatar: bnourse
    bnourse
    Participant
    March 17, 2022 at 14:54

    Hello,
    I wanted to confirm that we have successfully applied the styling we want for our Checkout Breadcrumbs, using the example you provided. Thank you again for your assistance.
    Ben

    Avatar: bnourse
    bnourse
    Participant
    February 21, 2022 at 16:34

    Hi Rose,
    Better, I can see that it now works. I will work the styling later today and let you know if further issue. I’m disabling for now.
    Thank you again for your quick response.
    Ben

    Avatar: bnourse
    bnourse
    Participant
    February 21, 2022 at 16:24

    Hi Rose,
    Requested credentials provided. Note that site is live (Production).
    Thanks,
    Ben

    Please contact administrator
    for this information.
    Avatar: bnourse
    bnourse
    Participant
    February 21, 2022 at 15:14

    Hello Rose,
    Thanks for getting back to me.
    I have placed this code in Theme options > Theme Custom CSS > Global CSS. It doesn’t seem to work. Please advise.
    Thanks,
    Ben

    Avatar: bnourse
    bnourse
    Participant
    October 14, 2021 at 13:51

    This took care of it! Thanks for your help!

    Avatar: bnourse
    bnourse
    Participant
    October 10, 2021 at 17:32

    I meant to say “database” rather than “data”.

    Avatar: bnourse
    bnourse
    Participant
    October 10, 2021 at 17:31

    Hello,
    Thanks again for getting back to me.
    1. May I respectfully suggest that adding XStore Brands to the Xstore Search would be a very desirable new feature request? A customization would be expensive and run the risk of being incompatible with future releases of the theme.
    2. Regarding the “why”, after further exploration, we have realized that the Products that show up in the XStore search include the Brand name in the product description. Those that do not, do not. So now we know “why”.
    3. For the moment, we are trying to work out a scheme to programmatically add the XStore Brand to the end of the Product description, so we don’t have to edit every one of our thousands of products to get them to show up in a search for their Brand. Could you please provide us with information as to where the Xtore Brand for a given product can be found in the data?
    Thanks you for helping us work through this issue.

    Avatar: bnourse
    bnourse
    Participant
    October 9, 2021 at 12:45

    Thanks for getting back to me. This seems like quite a severe limitation, given your focus on woocommerce. Can Brands be added? Also, why then does the search using a Brand pull up anything at all?

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Viewing 21 posts - 61 through 81 (of 81 total)
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