Hello, @PJone,

Your issue has been resolved please check back to your site now after removing the browser cache.

https://postimg.cc/XpDsSNky

The issue was, that you were using the language on your site that was “Deutsch (Sie)” from WordPress Dashboard >> Settings and you translated the theme files in simple “Deutsch” language as shown in the below-listed screenshots, so that was the reason the language was not working, I simply changed the WordPress language as simple “Deutsch” and it worked.

https://postimg.cc/p9Phsz5Q
https://postimg.cc/4K4y6GjB

Regards 8Themes Team.

Hello, @David Zoque,

Please follow the below listed proposed solutions from us one by one and check which one will work for you.

1. Try to switch OFF the “Ajax Product Pagination” from XStore >> Theme Settings >> WooCommerce >> Shop >> Shop Page Layout and check back after clearing the cache.

If the issue will persist then:

2. Please switch OFF the chat feature from your site and check back your site after clearing the browser cache.

If still, the issue will persist then:

Please clone your site as a test site and share your cloned site WP Admin and FTP OR CPanel Credentials with us in a private content area of this topic, so that we will check it for you further.

Regards 8Themes Team.

Hello, @iZoe Soultions Pvt Ltd,

First of all, please update your theme and core plugin to the very latest version: https://xstore.8theme.com/update-history/

How to update the Theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

After that please update the WooCommerce plugin to the very latest version as well and then try to check back your site after clearing the browser cache.

And if the issue will still persist then please add the below given code in functions.php of your child theme:

add_filter('etheme_stock_taxonomy_type', function($type){
return 'old';
}, 10, 1);

And let me know the result.

Regards 8Themes Team.

Hello, @Ffoot,

The issue you are facing is because those products had been created using the page builder and now you are trying to change the description from the classic editor of WordPress which does not work.

You have to Install the Plugin page builder on your site that you used for the products and then allow the products to be edited with that particular page builder like showing below:

https://postimg.cc/PN4TNpXn
https://postimg.cc/zHRC2ZXn

After that again go to Wp-Dashboard >> Products and edit the product using the page builder, change the description with the page builder, save changes and check back to your site after clearing the browser cache.

If the issue will persist then please share your site WP Admin URL and Credentials with me in the private content area of this topic, so that I’ll check it for you on your site and help you out.

Regards 8Themes Team.

Hello, @azicard,

I have checked your issue and then I added 2 more items to the menu. After that, I set up a custom CSS code in order to solve your issue. I have made a video of all the steps for you to know how I solve your issue. Here is the video link: https://streamable.com/k198kd please watch it complete for a better reference.

Regards 8Themes Team.

Hello, @Aman,

1- In order to change the styling/color you have to make it from the theme options settings to match the theme of mobile and desktop. As you can see in this video I have made the header and footer of the same color as it appears on the mobile: https://streamable.com/742dgw By doing this you can easily make it. You can also make the rest of the page content the same colors as well. Hope you understand.

2- Sorry to say, SEO issues are beyond our limitations it requires customization If you want paid Customization services to submit a customization request to WPKraken team.

3- Simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS and then paste the below code at the bottom of the CSS box.

.single-product .et_product-block .product_meta>span{display: -webkit-box;
line-height: 1.5;
-webkit-line-clamp: 3;
-webkit-box-orient: vertical;
overflow: hidden;
text-overflow: ellipsis;}

Then save settings and check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Hannah,

The issue you are facing is because you are using the Multiple headers feature on your site, You have used the condition for the multiple headers to show it on your site home page:

https://postimg.cc/tYjc5thf
https://postimg.cc/w1WbgCS8

I have removed the condition from the Multiple headers >> Home page header and now your site home page is working fine: https://postimg.cc/KR0d83MH

Furthermore, you can watch this video for a better understanding: https://www.youtube.com/watch?v=BpeXfzNwkOc&feature=youtu.be

Regards 8Themes Team.

Hello, @Tech Ogrelogic,

Thanks for purchasing and using our theme.

Sorry for the inconvenience but What version of PHP do you use on your site? It should be 7.2 or higher.

Contact your hosting provider and request the limits be increased to the following minimums:

Here you can read the Xstore Theme Requirements: https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

OR else, Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction on what needs to be fixed.

And share your site WP Admin URL and Credentials and FTP or CPanel Login details with me in a private content area of this topic so that I’ll check it for you further.

Regards 8Themes Team.

Hello, @PJone,

1. First of all, please remove the animation from the Menu Popup, and then please go to XStore >> Theme Settings >> Speed Optimization and turn OFF “Menu Dropdown Ajax Loading” and finally check back your site after clearing the browser cache, and if the issue will persist then please clone your site on a test site and share your cloned site WP Admin URL and Credentials with me in a private content area of this topic with the permission to debug which includes deactivating all the third party plugins and on-site Customisation as well, so that I’ll check and further help you.

2. Unfortunately this is not possible as the element you are using for showing the categories on the home page does not have the option to show the title before the image.

OR else, you can try with this Custom CSS code:

.elementor-element .category-grid.slide-item{flex-direction:column-reverse !important;}

Here is the result: https://postimg.cc/RWRY35fZ

Regards 8Themes Team.

Hello, @PJone,

Can you please share your site WP Admin URL and Credentials with me in a private content area of this topic, so that I’ll check it for you on your site?

Regards 8Themes Team.

Hello, @PJone,

I have just checked your site now and it is working perfectly fine at my end, please watch this video, I have captured for you: https://www.veed.io/view/f9265c43-b65f-499a-82bc-1e8b0e3a1682?sharingWidget=true

So this must be the cache issue at your end nothing else, please try to clear the cache and check back.

Regards 8Themes Team.

Hello, @DebbieC,

I have already tried with those Credentials and those were not working for me, but now it’s working.

Well on the desktop version the site is working fine and with no issue.
And on a real mobile device, the issue persists.

So as I requested to you in my last reply: Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

I also need your site WP Admin Login and CPanel or FTP Credentials as well as listed in the below-listed format in the private content area of this topic.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @Oliver Theiß,

Your issue is resolved now please check back to your site after clearing the browser cache. I just removed the below code from the theme custom CSS option.

.single-product .content-page {
    background-color: #fff !important;
}

And added the below code in the theme custom CSS option.

.woocommerce-checkout .shop_table{background:transparent !important;}
.posts-slider article .content-article{color:white !important;}
.woocommerce-MyAccount-content{color:white !important;}
.woocommerce-MyAccount-content h3{color:white !important;}
.woocommerce-MyAccount-navigation-wrapper li a{color:white !important;}
.MyAccount-user-info div{color:white !important;}
.page-id-914 .product h2{color:white !important;}
table.cart .product-details{color:white !important;}
table.cart .product-details .product-title{color:white !important;}
.shop_table .variation{color:white !important;}
.woocommerce-checkout .shop_table th{color:white !important;}
.shop_table .amount{color:white !important;}

Please check the below screenshots of the results.

https://postimg.cc/cvF4TYTG
https://postimg.cc/ThssjPnN
https://postimg.cc/MfpYDW2L
https://postimg.cc/K4CKQG2g

Regards 8Themes Team.

Hello, @Aman,

1- The theme color of your website just appears the same as in the mobile version please check the videos for a better reference.
Mobile Version: https://streamable.com/5pbrsn
Desktop version: https://streamable.com/bqitvz

2- Your issue is resolved now, kindly check back to your site after clearing the browser cache. See image: https://postimg.cc/bSvFJwwf

3- The site speed is very well better you did a nice job with it please check the result in this image: https://postimg.cc/svKJvmC7 and this is the SEO report of your site https://postimg.cc/rR29ryJP as you can see the issues with high priority needs to fix asap.

4- I have set the menu in the Appearance >> Menus as you can see in this image: https://postimg.cc/rdc0x0XW I just set a dummy menu you can remove and add menu items as per your need. Here is the resulting image: https://postimg.cc/nsPxZgkz

Regards 8Themes Team.

Hello, @Recep,

I have read your old topic and this one as well completely, and I can understand what you want to achieve, but as my colleague said in your last topic, unfortunately, there is no such option in our theme for now, for the sticky “BUY NOW” button, to show the popup for the variable products when the variations are not chosen.

It will take you to the above, on-screen to choose the variations first and then click on Add to Cart button, this is how it works for now and we do not have any ready solution for your issue as well.

That is why we request you to please submit this request as a feature request for upcoming updates of the theme, please submit your request here – https://www.8theme.com/taskboard/

Hope you can understand our limitations.

Regards 8Themes Team.