Can you please share your site wp-admin URL and access with us in the private content area I will check and fix it for you and will make a video and share it with you?
Regards 8Themes Team.
Awais Ahmed
Participant
June 28, 2022 at 11:16
Hello, @Tecnica PC,
Thanks for sharing the access of your site. I have made a video for you kindly watch it complete https://streamable.com/cmvkwb for a better reference to understand.
Regards 8Themes Team.
Awais Ahmed
Participant
June 28, 2022 at 10:37
Hello, @nmatricn,
Actually, Yes the brand’s logos on the submenu are coming from the blocks you can edit the blocks as per your need changes will appear on the frontend here is the complete documentation on the blocks for a better reference: https://www.8theme.com/documentation/xstore/support/static-blocks/
Note: if still your issue is not resolved then please share your site wp-admin URL and access in the private content area I will check and fix it on your site for you.
Regards 8Themes Team.
Awais Ahmed
Participant
June 28, 2022 at 10:22
Hello, @ericleestudio,
1.. Simply go to the Dashboard >> XStore >> Theme Options >> WooCommerce >> Single Product Builder >> Request A Quote there you will be able to set the settings content of it as per your need from the available options theme have.
5.. Simply go to the Dashboard >> XStore >> Theme Options >> WooCommerce >> Shop >> Shop Page Layout there you will see the option “Shop Page Banner Content” edit/disable it as per your need.
Regards 8Themes Team.
Awais Ahmed
Participant
June 28, 2022 at 09:22
Most Welcome 🙂
If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day 🙂
Awais Ahmed
Participant
June 28, 2022 at 09:21
Hello, @nmatricn,
To solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Additional CSS and then paste the below code there
Then save settings and check back to your site after clearing the browser cache.
Regards 8Themes Team.
Awais Ahmed
Participant
June 28, 2022 at 06:33
Hello, @dieegoes,
Your issue has been solved please check back to your site now after removing the browser cache, I have disabled the option “Hover Effect” under Product Carousel Element >> Hover Effects: https://postimg.cc/N9JRBwLS
Regards 8Themes Team.
Awais Ahmed
Participant
June 28, 2022 at 06:02
Hello, @Cesar Condori,
Please copy and paste the below-given CSS code to Theme Options >> Theme Custom CSS >> Desktop CSS and check back your site after removing the browser cache.
Your issue has been solved check the screenshot for reference: https://postimg.cc/jwfKp2HW
please check back your site after clearing the browser cache.
Regards 8Themes Team.
Awais Ahmed
Participant
June 27, 2022 at 12:40
Hello, @Daniel Partadzhiev,
Your provided URL is on Maintainance Mode, Can you please share your site WP-Admin URL and Admin Login details in a private content area, so that I’ll check it for you and help you out accordingly.
The theme does not have the option to have an individual widget area for every category you have. Only description area, but you can’t use widgets there. Change you want to require customization or you can use any third-party plugins that suit you, at your own risk.
Regards 8Themes Team.
Awais Ahmed
Participant
June 27, 2022 at 11:15
Hello, @AshleyW,
Sound’s Good!! Finally, you find the culprit 🙂
You can contact Plugin Support to Clarify this because we do not tested that plugin officially and Our theme is compatible with these two cache plugins. WP Super Cache plugin and W3 Total Cache plugin, you can use any one of them as per your requirements.
Regards 8Themes Team.
Awais Ahmed
Participant
June 27, 2022 at 09:42
Hello, @Diollo Store,
1) Simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS and then paste the below code there the title will appear in the center.
Note: If your issue is not resolved then please share your site wp-admin URL and access with us I will fix it on your site.
2) Sorry to say, that there is no option in the theme for this the price filter will appear as a slider and you cannot change it from theme options it requires customization.
So this seems to be the cache issue only, If you have any server cache then please flush it and disable it for a while and then remove your site cache and deactivate the cache plugins and finally check back your site after removing the browser cache. I hope it will work for you as well.
Regards 8Themes Team.
Awais Ahmed
Participant
June 27, 2022 at 07:15
Hello, @Diollo Store,
The products category page inherits the layout of the Shop page, all available settings you can find in Theme Options > WooCommerce.
Regards 8Themes Team.
Awais Ahmed
Participant
June 27, 2022 at 06:26
Hello, @Linda,
I have checked your site the product opens fine with a single tap on the product image here is the video for a better reference: https://streamable.com/id1ym3 there is no issue. I have tested it on iPhone 11 and with the latest Safari browser.
Regards 8Themes Team.
Awais Ahmed
Participant
June 27, 2022 at 05:40
Hello, @Qasim,
Thanks for using our theme and for contacting us.
1..No, the variations doesn’t show duplicate because as you can see all the variations are different from each other see image: https://postimg.cc/R3ZdJhCB
2.. The color issue is fixed now please check back to your site after clearing the browser cache. If you still see the color issue on the shop page variatitons then please let us know how does it look likes so that I will make it to solve your issue. Please explain with a screenshot.
Our breadcrumbs function you can find here /xstore/framework/template-elements.php and /xstore/woocommerce/global/breadcrumb.php. Don’t forget to activate the child theme and do all the changes there to avoid problems with theme updates in the future https://developer.wordpress.org/themes/advanced-topics/child-themes/
Regards 8Themes Team.
Awais Ahmed
Participant
June 24, 2022 at 13:13
Hello, @Linda,
I have debugged your site and found the issue.
1) I activate the parent theme and the header is gone then I again activate the child theme the header appears.
2) Your child theme is creating the issues so please first download it and then delete the child theme.
3) Create the header again and then check back to your site after clearing the browser cache.
4) Then create the child theme again if you want to use it and you can copy and paste the Customize code from the downloaded Child Theme to the new one, one by one.
Sure, I hope they will guide you or solve your issue.
Yes, I agree with it. It is right that it’s working on the shop page because the shop page is an Archive page and you can not edit the Archive page with page builder, only those pages have the issue which is made/editable using Elementor page builder.
Hope this is clear enough now.
Regards 8Theme Team.
Awais Ahmed
Participant
June 24, 2022 at 10:29
Hello, @Linda,
I am sorry but you didn’t provide admin access to the provided account, I am not able to change anything on your site, so please allow admin access.
Regards 8Theme Team.
Awais Ahmed
Participant
June 24, 2022 at 10:17
Hello, @Paulbrad1,
This seems to be the issue of Elementor with WordPress.
Can you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not?
If the issue will solve by activating the default WordPress Theme, then it will make sure that the issue is because of our theme and then we need your site CPanel Login info for further debugging and if the issue will persist with activating the default WordPress theme, then it will make sure that the issue is not because of our theme and in that case you have to try to contact WordPress or Elementor plugin support and once they will fix the issue with the default WordPress theme, it will automatically work with our theme as well.
Regards 8Theme Team.
Awais Ahmed
Participant
June 24, 2022 at 09:51
Hello, @Linda,
I have just logged in to your site and found that you are using the Child Theme on your site, Have you Customized anything in Child Theme?
Also, I can see you are using third-party plugins as well, so that might be the third-party plugin confliction issue.
So can you please check once with activating the Parent-Theme and deactivating all the third-party plugins of your site, and check back your site after removing the cache, Hope this will resolve your issue, and if not then please provide me the admin access and also the permission to debug your site which includes deactivating all the third-party plugins and on-site customization as well.
Regards 8Theme Team.
Awais Ahmed
Participant
June 24, 2022 at 08:56
Hello, @Linda,
Sorry for the inconvenience but can you please share your WP-ADMIN Login details in the below-listed format in the private area on which you are facing the issue so that we’ll check and assist you accordingly.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL in which the issue appear:
Regards 8Theme Team.
Awais Ahmed
Participant
June 24, 2022 at 08:53
Hello, @nonsogeorge,
I have checked your site and on the single product page, all the content appears fine, here is the screenshot of your site’s single product page: https://postimg.cc/ctgrmyg2 please check back to your site after clearing the browser cache. I hope your issue will be resolved.
Regards 8Themes Team.
Awais Ahmed
Participant
June 24, 2022 at 08:51
Hello, @websitedude1985,
Our theme is one of the most optimized themes on market, and we also provide speed optimization options in our theme as well.
If you need advanced personal site optimization you can submit a request to the WPKraken team.
Regards 8Themes Team.
Awais Ahmed
Participant
June 24, 2022 at 07:54
Hello, @Sheenu,
Thanks for contacting us,
Our theme is compatible with these two cache plugins. WP Super Cache plugin and W3 Total Cache plugin, you can use any one of them as per your requirements.
