Forum Replies Created

Viewing 30 posts - 721 through 750 (of 843 total)
  • Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:51

    If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day?

    Topic Closed.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:50

    Hello, @bagshaw50,

    There are no variations on the search result page I again searched a product and there is no variation appearing on the search result page here is the video for a better reference: https://streamable.com/4nxx82

    Note: If I don’t get your point then please elaborate on your issue by making a video of your issue and sharing it with us here.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:47

    We are glad that you loved our Theme and Support Staff. We wish you all the best.

    If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day?

    Topic Closed.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:44

    Hello, @48memory,

    Your issue is resolved now kindly check back to your site after clearing the browser cache. I just disable the catalog option see here: https://postimg.cc/8FN4RZF5 and issue resolved to see the resulting image: https://postimg.cc/RqyTsS32

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:43

    Hello, @Alessandro,

    Please make sure that you have set the Footer Columns as “1 Column” from XStore >> Theme Settings >> Footer >> Footer Layout: https://postimg.cc/XXWGpp4y

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:39

    Hello, @Alessandro,

    For now, your site Menu looks like this: https://postimg.cc/3WctsjqS I can see the Menu hover is working fine and the Menu is in Center as well. So what is the actual issue you are facing now? Can you please explain more clearly, If possible with some screenshots for my better understanding?

    And tried to access your site backend and it is restricted: https://postimg.cc/qNxbh3dz so please allow access to it as well.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:29

    Hello, @bagshaw50,

    Actually, quick view and the content in it work live without page loads using AJAX, so if the server response time is not good and the site is not optimized fully it will cause the issue. For this, you have to optimize the site speed and server response time.

    Here is a complete article from our theme in which you will know about how to optimize the site speed and other information related to the server: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ Furthermore you can contact your hosting provider on server response time/server speed as well.

    I hope it helps.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:27

    Most Welcome 🙂

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day 🙂

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:25

    Hello, @Rohit_,

    As mentioned in our docs, we do not provide activation keys for plugins – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ . Bundled plugins do not come with personal licenses, read here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

    So if you want to use the Premium Features of the plugin, then you have to purchase the plugin separately, This is Envato policy and you may wish to confirm from them as well.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 8, 2022 at 05:19

    Hello, @goducks,

    That label has been set using Widget, and that Widget is coming from XStore Core plugin, so you have to change/translate it into the XStore Core plugin language file, you can use the Loco translate plugin for it:

    https://postimg.cc/k6jj53KG
    https://postimg.cc/HVMtq7ZV

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 06:35

    Hello, @Alessandro,

    Actually, the thing is all the content comes from the WooCommerce plugin our theme is responsible for only the styling if you want to set the single product page to add to cart button like it is on the home page and on the related product page then you can easily make it by going on the XStore >> Theme Options >> WooCommerce >> Single Product Builder >> Add to Cart from there you will be able to set the styles as per your need. Here is a video for a better reference: https://streamable.com/liaq6j

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 06:29

    Hello, @David,

    Sound’s Good!!
    You are the best 🙂

    Thanks for sharing the solution here, It might help some other people as well.

    If you will have any new issues in the future, feel free to contact us anytime, we are always here to help you…

    Thanks for contacting us.
    Have a nice day.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 06:11

    Hello, @David,

    I have just checked your site on my personal mobile phone and the WhatsApp feature is working perfectly fine at my end, and the link is correct as well, I have captured the video for you as well, please watch it here: https://streamable.com/ma84dx

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 06:10

    Hello, @Dennis,

    1.. No, Sorry to say but there is no possible way to make it as you want.
    2.. I made a video for you I hope it helps: https://streamable.com/apa911

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 06:03

    Hello, @bagshaw50,

    Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global Custom CSS, and check back your site after removing the browser cache.

    .product-view-default .footer-product{
    position: initial !important;
    }
    .product-view-default .footer-product{
    opacity: 1 !important;
    }

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 05:55

    Hello, @bagshaw50,

    I checked your site and found that there are no variations appearing in the search results as you can see in this image: https://postimg.cc/D8Yr3wdJ

    Can you please check again after removing the cache?

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 05:39

    Hello, @bnourse,

    The File generator option is created to speed up the site performance and avoid calling the styles of elements that you don’t use on your site. Use this tool if you are an advanced user ( it may cause style issues on the frontend )

    So please if you want to use this feature take a complete backup of your site first.

    And yes, if you do not use Elementor Page builder on your site, then you can check yes all its options and features, it will remove all the CSS and JS including the particular feature from your site which loads your site fast…

    Furthermore here is an article https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ .
    I hope it helps.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 05:33

    Hello, @Olhangola,

    Actually, it is not the secondary menu the widget uses in the header builder is a secondary menu but the menu is not set to the secondary menu there is only 1 menu on your site which is known as the “Main menu” you can find this in the Appearance >> Menu, now if you want to remove the existing menu and set a new menu there you have to create a new menu in the Appearance >> Menu and then set this menu in the Theme Options >> Header Builder as you can see in this image for a better reference: https://postimg.cc/6yHKfDVf

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 05:31

    Hello, @Dennis,

    There are two possible options the theme provides for the single product layout.

    1. Default Pre-built Layout.
    2. Single Product Builder.

    You will find the options under XStore >> Theme Settings >> WooCommerce >> Single Product Builder >> edit content of page: https://postimg.cc/w3Mcjtny

    OR

    Turn this Custom product option OFF and you will be able to choose from the Pre Built layout: https://postimg.cc/4YDFzvkS https://postimg.cc/xq6xsVVH

    You can read our theme documentation on this here: https://www.8theme.com/documentation/docs/single-product-page/

    You can edit the product description by clicking here – https://gyazo.com/371432debc257924c7e8cd013001ba35 using Elementor – https://gyazo.com/fa9717a69b2f8131129d193197f22d6c

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 7, 2022 at 05:10

    Hello, @bagshaw50,

    The Code I gave you was for the Shop/Category pages as I also showed in the provided screenshot as well, but now you want to increase the size on the single product page, so you have to try with the below given Code.

    ul.st-swatch-size-large li.type-label span {
        font-size: 25px !important;
        padding: 5px !important;
    }

    https://postimg.cc/ctB36S7m

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 08:42

    Hello, @Carmen,

    Please remove this “with the” from the given code as shown in this screenshot: https://postimg.cc/xqftQVCR save changes and check back your site after removing the browser cache.

    If the issue will not solve then please share your site WP-Admin URL and Credentials in a private content area of this topic, so that I’ll check and solve it for you on your site.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 06:28

    Hello, @Chichi,

    Please share your site wp-admin valid access because your provided is not working as you can see in this image: https://postimg.cc/yWWbWCJ4

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 06:14

    Hello, @JAG,

    Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global Custom CSS, and check back your site after removing the browser cache.

    .et-quick-view-canvas .et-close-popup {
        margin: 0px !important;
        padding: 0px !important;
    }

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 06:06

    Hello, @Hostelion Digital,

    If you are using a header builder type of header in your site then you can make it by going on to the header builder and choosing the mobile layout then setting the search bar widget and setting it on your header as you can see in this image: https://postimg.cc/w7K0gNgs

    Also, if you are using a pre-build header you can choose the header layout for mobile as per your need see image: https://postimg.cc/Yhnhpgmz

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 05:50

    Hello, @David,

    Here are the videos for a better reference to understand the headers and menus.

    1, Create Menu: https://www.youtube.com/watch?v=OnxkixHtVLI&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=7

    2, Multiple Headers: https://www.youtube.com/watch?v=BpeXfzNwkOc&t=10s

    3, Default Header and Header builder: https://www.youtube.com/watch?v=RbdKjQrFnO4

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 05:49

    Hello, @Hostelion Digital,

    If you use the image as the BG image for the slider + background-size “cover” you need to understand that image will be cropped on different devices because background-size “cover” works in this way https://cssreference.io/property/background-size/

    You are using Slider Revolution on your site, so you have to go to Slider Revolution and edit the particular slider and then you have to go to Slide Option and under it change the BG fit as per your requirements: https://postimg.cc/TyqDpxF2

    I found the following guide that might help you: https://www.sliderrevolution.com/documentation/slide-background https://www.sliderrevolution.com/documentation/responsive-setup
    And https://prnt.sc/KZm09LLij1my read more https://www.sliderrevolution.com/documentation/module-layout/

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 05:44

    Hello, @Oliver Theiß,

    1. For the background color to change to White, Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global Custom CSS, and check back your site after removing the browser cache.

    .single-product .content-page {
        background-color: #fff !important;
    }

    2. For removing one of the stars rows from the single product page, Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global Custom CSS, and check back your site after removing the browser cache.

    .single-product div#reviews form#commentform .comment-form-rating p.stars:nth-child(2) {
        display: none !important;
    }

    3. For setting up the taxes, please read and follow the instructions written in the official WooCommerce documentation here: https://woocommerce.com/document/setting-up-taxes-in-woocommerce/#:~:text=Go%20to%3A%20WooCommerce%20%3E%20Settings%20%3E,Save%20changes.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 05:35

    Hello, @bagshaw50,

    You can translate/change this word by using the Loco Translate plugin in the theme language files, you have to Install the Loco Translate plugin and then edit the theme language files and change the word as per your requirements, it will work for you.

    https://postimg.cc/nCqyJDvV
    https://postimg.cc/XrVz6Djx

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 6, 2022 at 05:16

    Hello, @naijapropertyhub,

    I have just checked your provided site and the Cash On Delivery is there on the checkout page and working fine, please see this screenshot: https://postimg.cc/sBs51tQG so it must be the cache issue only at your end nothing else.
    Please try to check the site on any other Computer on a fresh new browser, I am sure you will not find this issue anymore.

    Regards 8Themes Team.

    Avatar: Awais Ahmed
    Awais Ahmed
    Participant
    July 5, 2022 at 10:13

    Hello, @Daaak,

    We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache, or use WP Rocket for both tasks.

    Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

    I have checked your site on GTMetrix now and here is the result: https://gtmetrix.com/reports/aupox.com/c3jIi7dL/ and I think it’s the best result.

    First of all, we would like to tell you that Google very often scores with 20-40 points mobile performance for 99% of websites built with WordPress. To get more points you need to have a really light page. For example remove all sliders, carousels and leave a few banners and products only. Then you will get a high result. But usually, our theme works very fast on mobile devices and don’t have any problems with performance. We suggest you test it on a few mobile devices and you will see that there are no real performance problems. Google PageSpeed gives you recommendations on how to improve the performance of your web site, but it does not actually measure the speed (aka loading time) of your website. If your site loads fast,
    you can safely ignore PageSpeed’s recommendations.

    You can read our Theme Documentation as well: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Regards 8Themes Team.

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Viewing 30 posts - 721 through 750 (of 843 total)
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