Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Kindly connect to your server via FTP and remove all folders inside wp-content/fonts/ folder. Once this is done, please navigate to Theme Options > choose necessary fonts and save settings.

2/ Please provide screenshots of the problem, product URL that can be added to the cart, and temporary wp-admin access.

Warm Regards,
The 8Theme Team

https://www.8theme.com/topic/my-mobile-view-cart-is-weird-products-in-two-line-2/#post-441721

Hello,

Please provide FTP access. We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We are currently unable to access your website due to a fatal error caused by the following plugin: https://prnt.sc/KDSK6JlnJ14p

To resolve this issue, we recommend disabling the plugin by renaming its folder via FTP, or providing us with FTP access.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To ensure the price is hidden on related products and the homepage as well, please try using the following updated CSS code:

.etheme-product-grid-content .price {
    display: none !important;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate your detailed explanation and the screenshots you’ve provided.

The desired result can be achieved via XStore Builders > Single Product Builder via Elementor > edit template > Single Product Tabs element settings – https://prnt.sc/_PiqxpFZE3AK

In your case, there is an issue with the editor discussed here – https://www.8theme.com/topic/elementor-theme-builder-unexpected-token-error/#post-441079

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To remove the white dot, please follow these steps:

– Navigate to the page in question and click Edit with Elementor.
– Locate the hotspot element that contains the white dot.
– You can either adjust the settings of the hotspot element to remove or hide the dot, or you may choose to delete the hotspot entirely and replace it with a standard image element if the hotspot functionality is not required.

If you need further assistance, feel free to let us know — we’re happy to help!

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The Loginisation/Registration functionality comes from the WooCommerce plugin – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

If you are referring to a difference between the desired result and the current font-family https://prnt.sc/2jtT6AeoPS1G , please navigate to Theme Options > Typography and select your preferred font-family. Additionally, you can customize the button fonts by going to Theme Options > Styling and making your selection there.

Warm Regards,
The 8Theme Team

Hello,

Kindly clear your browser cache and check again at your earliest convenience.

Best regards,
The 8Theme Team

Hello,

Could you please provide a link to your website as well as temporary FTP access?

Best regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

1/ You can use any other file-sharing service – https://fex.net/

2/ Please post new questions via separate topics on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Warm Regards,
The 8Theme Team

Hello,

Thank you for providing FTP access.

However, it appears that temporary WP-Admin access was not included. Kindly provide this so we can proceed with a more thorough investigation.

Additionally, it seems that the third-party plugin in question is a premium one and likely has its own support team. We recommend reaching out to them to inquire about compatibility with pages built using Elementor, particularly regarding custom hooks.

Please share their response with us once you receive it.

Warm Regards,
The 8Theme Team