Hello,

Thank you for reaching out to us.

The Ultimate Addons for Elementor Lite plugin is not part of the official bundle provided with our theme. It is a third-party plugin that may have been installed separately. While it is not required for the core functionality of our theme, it can offer additional widgets and design options for Elementor.

If you are not using any of its features, you may safely deactivate or remove it. However, we recommend reviewing your pages to ensure that none of the elements rely on this plugin before doing so.

https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Edit Slider https://gyazo.com/6c9240dd6fe146a21c4efbb2b2f003ea > Content https://prnt.sc/DESsFrGxqWYL
Read more about the slider Woocommerce content here – https://www.sliderrevolution.com/documentation/module-content/

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The demo slider was created using the Slider Revolution plugin. You can customize it according to your requirements. For example, to change the yellow border – https://prnt.sc/lcvfXCKinaw5
For detailed guidance, we recommend referring to the plugin’s official documentation, which can be found at the following link: https://www.themepunch.com/revsliderjquery-doc/slider-revolution-jquery-5-x-documentation/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The message “Selected static block was removed or unpublished” along with the blue box typically appears when a static block assigned to a section of your website (such as a footer, header, or content area) has either been deleted or disabled via Appearance > Widgets > check content of area and delete static block element or select relevant block there.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Kindly provide the link to the product in question so that we may assist you further.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Kindly provide an example of a product, and also grant us temporary wp-admin access so we can investigate further.

Additionally, please review the screenshot you have provided and ensure that it is relevant to the issue in question.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Edit page using Elementor > Settings of the Progress bar > https://prnt.sc/Rpm1ZrF_zzjG

Warm Regards,
The 8Theme Team

Hello,

We kindly ask you to provide the access credentials in text format rather than screenshots, as it is inconvenient for us to retype the information. Additionally, we would appreciate it if you could test the credentials beforehand to ensure they are working properly.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding your website not appearing on search engines, even though it has been indexed correctly. Please note that indexing is just one part of the process. Search engine visibility can also depend on several other factors, including but not limited to:

– The quality and relevance of your content
– The presence of proper meta tags and SEO settings, for example Canonical URL: Pages > click on the title of Frontpage > Yoast SEO > Advanced > Canonical URL > Remove the demo URL
https://yoast.com/help/canonical-urls-in-yoast-seo/
– The number and quality of backlinks to your site
– The overall domain authority and age of your website
– Mobile-friendliness and page loading speed
– Whether your site is being penalized or blocked by search engines

We recommend reviewing your SEO settings, ensuring that your content is optimized, and using tools such as Google Search Console to monitor your site’s performance and identify any issues.

If you are using an SEO plugin, please make sure it is configured correctly. Additionally, it may take some time for search engines to rank your site, even after it has been indexed.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand the issue you’re experiencing with your homepage display after enabling the LiteCache plugin. Based on your description, it is possible that the caching settings—particularly object caching—may be affecting the way certain elements are rendered on the homepage, such as the logo, text overlays, widgets, and footer tags.

To assist you further, we kindly recommend the following steps:

1. Clear all caches from the LiteCache plugin, including object and page cache.
2. Temporarily disable the LiteCache plugin to check if the homepage displays correctly without it.
3. If the issue is resolved after disabling the plugin, re-enable it and adjust the settings one by one to identify which specific option may be causing the conflict.
4. Ensure that your theme and all plugins are updated to their latest versions.

Let us know results.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide more detailed information regarding your request so that we can better understand the issue? Additionally, we kindly ask you to grant us temporary access to your admin panel in order to review your settings and assist you more effectively.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue where newly added products or certain existing products are not appearing in the AJAX search bar, even though the products do exist. We will be happy to assist you with this.

In most cases, this issue may be related to the indexing or caching of your website.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

Additionally, please ensure that your product visibility settings are correctly configured and that the products are published and in stock.

We also suggest clearing your website and browser cache after making any changes to ensure the updates are reflected correctly.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

It appears that there was existing content (such as images and plugins) on your website prior to the import process, which indicates that it was not a clean installation.

Unfortunately, the issue with the white screen in the builder still persists. We kindly ask you to deactivate any third-party plugins and provide us with FTP access so that we can investigate the issue more thoroughly.

You can obtain FTP credentials by contacting your hosting provider
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To modify the header content, please navigate to XStore Builders > Header Builder with Elementor > Edit Template. You may refer to the following screenshot for guidance: https://prnt.sc/nHKCWGSYNArl
However, it appears that a white screen is currently being displayed when attempting to access the template. This issue may be related to the PHP version on your server.
We kindly ask you to downgrade your PHP version from 8.4.5 to either 8.1 or 8.2 (contact your hosting provider) , as not all plugins are currently compatible with version 8.4.5.

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-footer-builder-with-elementor/

Warm Regards,
The 8Theme Team