Hello,

Could you please provide us with access to your account on our website via the Private Content area? This will allow us to review how everything appears from your perspective as a customer and assist you more effectively.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Do you use the Chrome browser? Have you tried to clear the cache of the browser?

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes > Install the Storefront – default WooCommerce theme for testing).

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Private Content

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide the link to the product shown in your screenshot?

Warm Regards,
The 8Theme Team

Hello, petar

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, nedimzidane

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello Alex,

Thank you for your message and for the update.

We truly appreciate you taking the time to investigate the issue further. It does sound like the aggressive caching from WPEngine, Cloudflare, and Accelerator for WordPress may be contributing to the problem. We recommend continuing to clear all layers of cache, including server-side, CDN, and browser cache, during your troubleshooting process.

Best Regards,
8Theme’s Team

Hello, Rich Kil,

Thank you for reaching out to us.

To add a search bar to the content header of your website, please navigate to Theme Options > Header Builder. From there, simply drag and drop the desired element from the bottom panel into the header content area.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We appreciate the detailed information you’ve provided regarding the issue after moving your website to the live domain. Based on your description and the feedback from your hosting provider, it’s possible that the issue may be related to plugin conflicts or resource limitations.

Here are a few suggestions to help identify and resolve the problem:

1. Enable Debug Mode:
Please enable WordPress debug mode by adding the following lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

This will log any errors to the wp-content/debug.log file, which may help identify the source of the issue.

2. Check Server Resources:
Even if the hosting provider reports no issues, it’s worth checking the PHP memory limit and max execution time. We recommend setting the memory limit to at least 256M and the max execution time to 300.

3. Plugin Conflict Test:
Temporarily deactivate all third-party plugins except for the required ones for the theme. Then, check if the issue persists. If the problem disappears, reactivate the plugins one by one to identify the conflicting one.

4. Updates:
Ensure that the theme and all bundled plugins are updated to the latest versions.

5. Browser Console & Network Tab:
When the issue occurs, please check the browser console and network tab for any failed requests or JavaScript errors. This can provide additional clues.

If the issue continues, please share the results of your tests and provide temporary wp-admin and FTP access via the private area of our support platform, so we can investigate further.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Our theme does not include a built-in live chat feature. If you require live chat functionality, it would be necessary to install a separate plugin to achieve this.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Please go to Elementor settings and unselect color for links – https://elementor.com/help/change-link-color/

2/ Go to Theme Options > Styling > edit settings for buttons

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We would like to inform you that the Core plugin has been successfully installed for you via FTP.

Should you have any further questions or require additional assistance, please do not hesitate to contact us. Our support team is always here to help.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Yes, it is possible to change the entire background color of your site from white to another color. You can do this by navigating to Theme Options > Styling > Background Color and Container Background Color in your WordPress dashboard. From there, you can select the desired background color for your site.

If you need any further assistance or have specific color preferences, please feel free to let us know.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1. You need to select the Home page here in settings of XStore Builders > Header Builder via Elementor > edit template > settings of the menu > Opened only on – https://prnt.sc/l3sVQ5WafcBj

2. There are two header builders available, and you can choose the one that best suits your preferences:
– Header Builder in Theme Options (old one) – https://youtu.be/RbdKjQrFnO4?feature=shared
– Header Builder with Elementor – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Please note that if both header builders are activated, the settings from the new Elementor Header Builder will take precedence. This means that the configurations made in the Theme Options header builder will not be applied, as it has a lower priority.

In your case, the settings from the new Elementor Header Builder are currently active and in effect.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team